Claims Representative Mortgage Loan
Resume:
ALLYSIA CHARLERY
***** ** **** *** *** *** Miami FL 33056 adufb4@r.postjobfree.com 340-***-****
OBJECTIVE
To secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
SKILLS & ABILITIES
Communication skills, people skills, computer literate, determine, punctual, keen problem-solving skills,
EXPERIENCE
FISERV
CLAIMS REPRESENTATIVE
JANUARY 18, 2022-
• ENTERING ACCOUNT NUMBERS AND ADDRESS CORRECTIONS INTO DIFFERENT PAYMENT PROCESSING SYSTEMS.
• MAINTAINING AND UPDATING ACCOUNT NUMBERS IN THE DIFFERENT PAYMENT PROCESSING SYSTEMS, UPDATING INFORMATION VIA EMAIL REQUESTS, EXTERNAL CUSTOMER REQUESTS, OR COMPLETING DEPARTMENTAL REQUESTS.
• SORTING AND PRIORITIZING CHANGES BASED ON TYPE OF VENDOR, CUSTOMER SIZE, AND ZIP CODE. DECIDING WHAT INFORMATION NEEDS UPDATING, AND KEYING INFORMATION AS DEEMED NECESSARY.
• MAKING OUTBOUND CALLS TO CONFIRM ADDRESS CHANGES.
• COMMUNICATING WITH MERCHANTS AS NEEDED TO OBTAIN NECESSARY INFORMATION FOR PROBLEM RESOLUTION.
MAXIMUS
FEB 28,2021 -JULY82021
CDC VAX REPRESENTATIVE
• AGENTS WILL BE REQUIRED TO EVALUATE THE NEEDS OF THE CALLER TO DETERMINE THE BEST COURSE OF ACTION TO ASSIST IN SCHEDULING A COVID-19 VACCINE OR TESTING APPOINTMENT
• TRANSFER/REFER CALLER TO APPROPRIATE ENTITIES ACCORDING TO THE ESTABLISHED GUIDELINES
• FACILITATE THE FULFILLMENT OF CALLER REQUESTS FOR MATERIALS VIA MAIL, EMAIL, OR DOWNLOAD
• MAINTAIN A CURRENT UNDERSTANDING OF CDC INFORMATION ON REGULATIONS, POLICIES, AND PROCEDURES IN ORDER TO PROVIDE KNOWLEDGEABLE RESPONSES TO NUMEROUS TELEPHONE INQUIRIES IN A COURTEOUS, TIMELY AND PROFESSIONAL MANNER
• ADHERE TO THE PRIVACY ACT AS IT RELATES TO THE CONFIDENTIALITY OF INFORMATION PROVIDED BY CALLERS.
• CONTINUALLY LOOK FOR AND SUGGEST PROCESS IMPROVEMENTS, WHICH WILL BENEFIT MAXIMUS, CDC, AND THE PUBLIC (INQUIRERS)
• RESPOND TO ALL INQUIRIES CONSISTENT WITH CONFIDENTIALITY AND PRIVACY POLICIES AND REFERS CALLERS TO ALTERNATE SOURCES WHEN APPROPRIATE
• ESCALATE CALLS OR ISSUES TO THE APPROPRIATE DESIGNATED STAFF FOR RESOLUTION, AS NEEDED
• TRACK AND DOCUMENT ALL INQUIRIES USING THE APPLICABLE SYSTEMS
• FACILITATE TRANSLATION SERVICES FOR NON-ENGLISH SPEAKING CALLERS ACCORDING TO OUTLINED PROCEDURES
• ATTEND MEETINGS AND TRAININGS, AS REQUESTED, AND MAINTAIN UP-TO-DATE KNOWLEDGE OF ALL PROGRAMS AND SYSTEMS
• MEET QUALITY ASSURANCE (QA) AND OTHER KEY PERFORMANCE METRICS
• REPORT PROBLEMS THAT OCCUR AND ASSIST WITH THE RESOLUTION
• UTILIZE DATABASES AND WRITTEN MATERIALS TO LOOK UP AND PROVIDE INFORMATION TO TELEPHONE INQUIRIES
• RESPOND TO TELEPHONE INQUIRIES WITHIN THE SET DEPARTMENTAL STAFFING AND TIME PARAMETERS
OCWEN FINANCIAL CORPORATION
CUSTOMER SERVICE REP/CUSTOMER RESOLUTIONS
FEBRUARY, 2020- AUGUST, 2020
• ATTEMPT TO CONTACT, VIA TELEPHONE, CUSTOMERS WHO ARE DELINQUENT WITH THEIR MORTGAGE LOAN PAYMENTS
• ANSWER INCOMING CALLS FROM CUSTOMERS WHO ARE DELINQUENT WITH THEIR MORTGAGE LOAN PAYMENTS
TO PROVIDE AND MAINTAIN EXCELLENT CUSTOMER RELATIONS BY ENSURING CUSTOMER INQUIRIES ARE HANDLED IN A
PROMPT, EFFICIENT, COURTEOUS, EFFECTIVE AND PROFESSIONAL MANNER. COLLECT LOAN PAYMENTS AND RESOLVE
•
• DOCUMENT REPAYMENT AGREEMENTS IN MORTGAGE SYSTEMS
PROBE CUSTOMERS TO DETERMINE WHY THEY ARE DELINQUENT WITH THEIR MORTGAGE LOAN PAYMENTS AND
DETERMINE HOW WE CAN BEST ASSIST THEM WITH RESOLVING THE DELINQUENCY THROUGH COMPLETION OF A FINANCIAL
ISSUE
•
MAINTAINS DATABASE BY ENTERING NEW AND UPDATED CUSTOMER AND ACCOUNT INFORMATION. PREPARES SOURCE
DATA FOR COMPUTER ENTRY BY COMPILING AND SORTING INFORMATION. ESTABLISHES ENTRY PRIORITIES.
QUALITY SAFETY MONITOR INSERV
FEBRUARY, 2019 - SEPTEMBER, 2019
• PERSONNEL MAINTAIN SURVEILLANCE OF AREAS WHERE HOT WORK
WELDING AND CUTTING BOTH CAUSE SPARKS AND BITS OF MOLTEN METAL TO FLY INTO THE SURROUNDING AREA. THE FIRE
WATCH MAINTAINS A LOOKOUT FOR SMALL FIRES STARTED BY THESE SPARKS AND BITS OF SLAG.
PINNACLE SERVICES TERMINALS FACILITY SECURITY
APRIL, 2018 — DECEMBER, 2018
SECURES PREMISES AND PERSONNEL BY PATROLLING PROPERTY; MONITORING SURVEILLANCE EQUIPMENT; INSPECTING
BUILDINGS, EQUIPMENT, AND ACCESS POINTS; PERMITTING ENTRY
•
PREVENTS LOSSES AND DAMAGE BY REPORTING IRREGULARITIES; INFORMING VIOLATORS OF POLICY AND PROCEDURES;
RESTRAINING TRESPASSERS.
•
• LOG TERMINAL DATA THROUGH ITS DAILY ACTIVITIES.
EDUCATION
ST.CROIX CENTRAL HIGH, UNITED STATES OF THE VIRGIN ISLANDS, HIGH SCHOOL DIPLOMA
REFERENCES
MARCIA SWANSTON, CORRECTION OFFICER
Kenisha Green, Life Insurance Agent
Nyasia Chambers, Life Insurance Agent
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