Service Delivery Project Manager

Chereës Gotte Curriculum Vita Page *

Chereës Gotte

Email: ****************@*****.***

linkedin.com/in/cherees-gotte-122814145

Introduction

A focused Security and Operations Manager with passion, exposure and knowledge of the African market in reference to risk management, corporate compliance combined with significant experience in service delivery, change management ensuring business enhancement and competitiveness, extended over the past 15 years.

Key competencies

Profit & Loss Management

Integrity and reliable

Excellent leadership skills with the ability to inspire and motivate people

Resilience and ability to perform effectively under pressure

Implement and drive change

Sound analytical and problem solving

Process and Project Management

Employment

August 2022 - current

Cannonsport Marina Florida - Office Manager

September 2020- June 2022 E/Cart Aervices trading as Jumia (known as the Amazon of Africa) Head of Security Kenya

January 2019 – 2020 Concord Hotel & Suites, Group Head Security, Risk & Safety

January 2017 – December 2018 G4S Kenya, Operations Manager (Cash Logistics, Services)

July 2012 – December 2016 G4S Uganda, Head of Cash

April 2010 - June 2012 G4S South Africa, Project Manager (Cash Management)

October 2009 - March 2010 G4S South Africa, Branch Manager Group Head Security, Risk and Safety - Current Exposure – Interim position

Security; health & safety policies / create OHS policy implement and Chair H&S committee

Conduct and oversee facilities audits

Ensure compliance, required licences

Complete risk assessment, create risk register and implement mitigations both H&S and Security

Direct and manage all facilities Security staff and procedures

Create HR (disciplinary) procedures and implement

Complete regular training

Employment History - G4S Oct 2009 – Dec 2018 Operations Director Cash - Head of Cash Uganda

Monthly Revenue retention of 740K GBP pm

Logistics management fleet 200 plus vehicle

Manage regional control centre

Staff compliment 620 Kenya 174 Uganda

Compliance with legislation, company policies, processes and procedures

Sales development and customer retention

Training and development

Assess and identifying potential risks enhance mitigation to ensure security compliance

Achievement of budgeted financial targets and business strategy

Identify operational risks and implement risk mitigation

Long term priorities ensuring resourcing is adequate to achieve set objectives

Organic Growth achieved against budget

Project Manager

Implementation of cash automation, ATM’s and cash processing systems

Growing the business and processing cash on behalf of the commercial banks

Project Manage, Related Cash Projects Scope / Business Cases

Planning / Deliverables

Chereës Gotte Curriculum Vita Page 2

Provide support and training to Regional Managers Nationally – guide and mentor

Manage and mitigate logistic issues – plan new and secure routes

Manage revamp and set up of cash centres new and existing

Re-engineer current processes, change, implement and training

Manage and implementation of best practices

Evaluate and manage staff

Equipment / Product selection – evaluate, testing, selection Branch Manager

Place operational plans in place in the branch to ensure timely service delivery at right cost and quality, aligned to overall regional strategy

Meet all operational targets, creating value for the business and meeting customer needs

Achievement of budgeted and agreed financial performance of the branch by focusing on core business drivers; responsible for financial control, reporting on branch finances and performing financial analyses for the branch

Logistics and control room Management

Identify new business opportunities

Monitor compliance with Service Level Agreements, including compliance by service providers

Plan, select, develop and retain staff for the branch, develop and maintain a high performance team

Compliance with all relevant legal and statutory requirements in the branch

Seek and continuously develop knowledge and information about competitor activity, and communicate to relevant parties

Head of Logistics, July 2007 – September 2009, First National Bank,

Ensure product availability and supply locations to meet demands and service level requirements

Product Management

Logistics Management

Analyse and solve ad hoc logistic challenges

Negotiate and schedule product exchange

Cash handling products supply chain management

Manage the supply base, including strategic sourcing and sub-contracting

Manage the selection and performance of suppliers

Develop and implement supply policies and strategies

Procurement, planning, warehousing and distribution of products and or parts

Minimising of lead time

Manage product contracts and agreements with external vendors or business partners

Motivate staff, develop and maintain workflow

Design, train and implement process and procedures, to accommodate new product at clients Secondary Education

Matric (NQF4) 1987, Western High, South Africa

Regional Leadership Programme G4S Plc. graduated August, 2017

Finance for non-financial Managers

Global Leading Skills

Global Cultural Diversity

Team Effectiveness

International Assignment

Working with Series

References: Jackie Gallagher (NGO Director) Sparrow Schools Foundation Trust SA +27-832-***-*** Email: ***********@****.**.**

Martin Mungai (G4S Country Manager Uganda) +254-***-***-*** Email: ************@**********.***

Louis Landsberg (Head of Risk and Security Africa) +27-84-603-**** Email: *****.*********@******.***.***

Contact this candidate