EUGENE CHUZHININ, CSPO, CSM

adufa5@r.postjobfree.com 267-***-****

EDUCATION

Temple University, Philadelphia, PA 01/2020

Bachelor of Liberal Arts, Criminal Justice

• Dean’s list 2017-2020

Central Bucks High School, Doylestown, PA 06/2016

EXPERIENCE

ISEEK, New Hope, PA 01/2022 – Current

Customer Success Coordinator (SaaS)

• Reported directly to the Chief Product Officer with responsibility for managing two SaaS product backlogs, developing a support center website via WordPress with 120+ articles, and producing 10+ release notes over 12 months

• Authored 40+ user stories and 130+ bugs on Jira with a clear definition of done (DOD)

• Facilitated Sprint events for a team of seven, removing roadblocks, keeping stakeholders up to date with progress, and achieving Sprint Say-Do ratio of 90% for over 40 Sprints

• Provided technical support to more than 120 users across five different companies via video calls, email, and in-person in the first 12 months with an outstanding close ratio of 100% within three days

Northwestern Mutual, Jamison, PA 08/2021 – 11/2021 Financial Representative

• Delivered financial advice to clients, proposing strategies to achieve short and long-term objectives for investments, insurance, business, and estate planning with minimal risk

• Ensure maximum client satisfaction by providing exceptional and personalized service to each client, enhancing client satisfaction ratings from 88% to 99.9% Avenue 365 Lender Services, Fort Washington, PA 02/2021 – 08/2021 Financial Representative

• Typed and prepared over 1,000 loan applications, closing documents, legal documents, and government notices, resulting in a 25% reduction in processing time Brand Collection, New Hope, PA 02/2016 – 01/2017

Sales Desk Manager

• Developed and evaluated department activities while managing a five-member staff

• Used product marketing strategies to increase year-to-date sales by over 15 % CERTIFICATIONS & SKILLS

Scrum Alliance

• Certified ScrumMaster (CSM) 05/2022

• Scrum Product Owner Certified (SPOC) 05/2022

Udemy – Microsoft Excel 103 02/2022

XCEL Solutions – Insurance Agent, Accident, Health, Life 10/2021 Skills: Scrum Methodology, Atlassian, JIRA, Sprint Events, Sales CRM

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