Customer Service Representative
Resume:
Ebony Bunton
Albuquerque, NM *****
************@*****.***
Im looking for unloading, lifting, stocking, etc
Ability Summary
Experience in supervising and coordinating the activities of helpers, laborers, and material movers. Work Experience
Driver /Helper
UPS - Albuquerque, NM
February 2020 to December 2021
Worked driving the ups truck as well as delivered packages to house residents Cashier Host
Denny's - Albuquerque, NM
January 2015 to December 2016
Cashiers process returns and exchanges of merchandise. Cashiers process payments from customers purchasing goods and services. Duties Cashiers typically do the following: * Greet customers * Scan or register customers' purchases * Accept payments from customers and give change and receipts * Bag or wrap customers' purchases *
Process returns and exchanges of merchandise * Answer customers' questions and provide information about store policies * Help customers sign up for store rewards programs or credit cards * Count the money in their register at the beginning and end of each shift In some establishments, cashiers have to check the age of their customers when selling age-restricted products, such as alcohol and tobacco. Some cashiers may have duties not directly related to sales and customer service, such as mopping floors, taking out the trash, and other custodial tasks. Others may stock shelves or mark prices on items. Cashiers use scanners, registers, or calculators to process payments and returns or exchanges of merchandise.
Inbound Customer Service Representative
Customer Service Representative - Virginia Beach, VA June 2013 to September 2015
Customer service representatives listen and respond to customers' questions. Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization's products and services. Duties Customer service representatives typically do the following: * Listen to customers' questions and concerns, and provide answers or responses * Provide information about products and services * Take orders, calculate charges, and process billing or payments
* Review or make changes to customer accounts * Handle returns or complaints * Record details of customer contacts and actions taken * Refer customers to supervisors or more experienced employees Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, or by email or live chat.
The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers' questions about their accounts. Representatives who work for utility and telecommunication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers' accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service. Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to explore available solutions for customers. Those employed in retail stores may use registers to process returns or orders. Laborer
Ed Perales Construction - Clovis, NM
August 2005 to March 2008
Some vehicle and equipment cleaners wash cars. Hand laborers and material movers manually move freight, stock, or other materials. Some of these workers feed or remove material to or from machines, clean vehicles, pick up unwanted
household goods, and pack materials for moving. Duties Hand laborers and material movers typically do the following: *
Manually move material from one place to another * Pack or wrap products by hand * Keep a record of the material they move * Signal machine operators to help move material * Clean cars, equipment, and workplaces In warehouses and in wholesale and retail operations, hand laborers and material movers work closely with material moving machine operators and material recording clerks. Some workers are employed in manufacturing industries, loading material onto conveyor belts or other machines. The following are examples of types of hand laborers and material movers: Cleaners of vehicles and equipment wash automobiles and other vehicles, as well as storage tanks, pipelines, and related machinery. They use cleaning products, vacuums, hoses, and brushes. Most of these workers clean cars at a carwash, an automobile dealership, or a rental agency. Some clean industrial equipment at manufacturing firms. Some--for example, those who work at a carwash, also known as carwash attendants--interact with customers. Hand laborers and freight, stock, and material movers move materials to and from storage and production areas, loading docks, delivery trucks, ships, and containers. Although their specific duties may vary, most of these movers, often called pickers, work in warehouses. Some workers retrieve products from storage and move them to loading areas. Other workers load and unload cargo from a truck. When moving a package, pickers keep track of the package number, sometimes with a hand-held scanner, to ensure proper delivery. Sometimes they open containers and sort the material.
Hand packers and packagers package a variety of materials by hand. They may label cartons, inspect items for defects, and keep records of items packed. Some of these workers pack materials for shipment and move them to a loading dock. Hand packers in grocery stores, also known as grocery baggers, bag groceries for customers at checkout.
Machine feeders and offbearers process materials by feeding them into equipment or by removing them from equipment. The equipment is generally operated by other workers, such as material moving machine operators.
Machine feeders and offbearers help the operator if the machine becomes jammed or needs minor repairs. Machine feeders also track the amount of material they process during a shift. Refuse and recyclable material collectors gather garbage and recyclables from homes and businesses to transport to a dump, landfill, or recycling center. Many collectors lift garbage cans by hand and empty them into their truck. Some collectors drive the garbage or recycling truck along a scheduled route and may use a hydraulic lift to empty the contents of a dumpster into the truck. Education
High School Diploma
Foothill High School - Albuquerque, NM
Skills
• Guest Service
• Host
• Driving (8 years)
• Warehouse Experience
• Load & Unload
• Forklift
• Industrial Equipment Experience
• Telecommunication
• Custodial Experience
Certifications and Licenses
Drivers License
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