ROBERT LOVE

** ********* **** **********, ************* 01566 Mobile: 603-***-****

Email: aduf9b@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/bob-love-a30ba715/ REGIONAL VICE PRESIDENT OF FOOD SERVICE OPERATIONS RVP of Food Service Operations, with more than 20 years of multi-site P&L management experience in building cohesive, cost efficient, operational cultures that consistently attained revenue growth and net profit objectives, achieved significant cost savings and exceeded Key Performance Indicators (KPIs), for industry leading organization such as: Aladdin Food Service Management, Cura Hospitality, Aramark Senior Living Services and Marriott International. Most recently, served for 6.5 years as RVP of Operations for Aladdin Food Service Management in Canonsburg, Pennsylvania, with responsibility for managing $77 million of top line annual revenue, with 18 direct/1,100 indirect reports (across 7 functional areas) that accomplished the following 3 items: 1) Established strong working relationships with national franchises such as Pizza Hut, Subway, Chick Fil A, and Starbucks; 2) Retained for a 5-year period a 97% of existing business; and 3) Reduced in 1.5 years operational expenses in 20 key client business by 38%. AREAS OF OPERATIONAL MANAGEMENT KNOWLEDGE

Achieving Sustainable Revenue Growth Multiple Program/Project Management Strategic Planning & Execution Forming & Leveraging Supplier Alliances Budget Management Building & Leading High Performing Teams Implementing Continuous Process Improvements Creating a Shared Operational Management Vision Instituting Cost Conservation Measures CAREER HIGHLIGHTS

Achieving Multi-Million-Dollar Top Line Revenue Growth: Grew Fitz, Vogt and Associates business in 2014 from $17 million to $23 million top line. During the same year and an additional half-year able to maintain 97% client retention. In September of 2015 personally led the opening, with district and other support, of 4 new accounts with 11 locations, which proved instrumental in adding an additional $3 million in top line revenues.

Instituting Triple-Digit Annualized Savings: Collaborated with a 5-member regional team to develop and implement a

'seamless service' model in 11 of Marriott Senior Living Services Assisted Living communities. This resulted in an annualized savings on $150,000 with the group reconfigured in 2003 into a corporate team of 15. Recognized as the only regional, to develop the roll out to the remaining 87 communities. Generating an estimated annualized savings of $850,000. In both endeavors personally charged with the recommendation and development of all food and beverage functions.

Delivering Double-Digit Client Satisfaction: Developed and sold an 'All Day Dining' concept in retirement communities that increased resident choice and their overall satisfaction to more than 85% in first year. This concept also increased overall family satisfaction to more than 90% for the same time frame. Subsequently, the total cost improved 13% ($87,000 annually) with the key drivers being breakfast available all day and improved less expensive à la carte options. As a result of success able to apply the concept to independent school and higher education accounts in later years.

Managing National Employee Training/On-Boarding Functions: Entrusted by senior management to serve as National Trainer for the General Managers and Executive Director role in the Marriott Senior Living Services division. Consequently, over the next 2 years responsible for the training/on-boarding of 2 to 4 new property leaders every other month. Oversaw ongoing training in the functional areas of assisted living, special dementia care, activities, finance and food service that utilized on-site leadership. The community averaged 7 to 10 additional trainees every other month. WHAT OTHERS SAY

"Bob is one of the most hard-working people I have worked with, he is also supportive, dedicated and loyal. He listens to his teams' concerns with understanding and does everything that he can to address those concerns. If I had the opportunity to work with him again I would without hesitation, not only do I consider him one of the best people I have worked for, but I also consider him as someone I can always rely on to this day and as a good friend."

...Heather Bastos - Fitz, Vogt and Associates Graphics Designer and Aladdin Food Service Graphics Designer and Administrative Assistant KEY COMPETENCIES

Facilitating Inter-Departmental Cooperation Supporting Multiple Geographic Locations Managing High Priority Project Initiatives Formal Presentation Skills Resource Allocation & Optimization Developing Operational Policies/Procedures Conflict & Dispute Resolution Multi-Million-Dollar Contract Negotiations Reducing Food & Labor Expenses Leadership by Example

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Telephone: 603-***-**** Email: aduf9b@r.postjobfree.com PROFESSIONAL EXPERIENCE & ACHIEVEMENTS

Aladdin Food Service Management, Cura Hospitality www.EliorNA.com Canonsburg, Pennsylvania

(National contract food service providers)

Regional Vice President of Operations (5/2014-9/2020) – Primary duties focused on providing support and leadership to the field operations and headquarters staff and overseeing all operational and administrative functions including, but not limited to finance, regulatory, personnel, client and clinical management. Operations focused on Higher Education, Independent Schools and Multiple Segments of the Senior Living Industry.

Led ongoing efforts to renew and enhance new business development opportunities in New England public education sector that. included the creation of audience specific programming. The results of these efforts established retained business, which generated a net $6 million in top line revenue with an average profit margin of 3.5%. Regional Director of Operations (An Elior and Fitz Vogt and Associates Company) (9/2011-5/2014) – Responsible for supervising 5 district managers and 1 regional dietitian as well as day-to-day operations in up 60 contracted accounts in senior living communities, long-term care, public schools, secondary schools, higher education and business dining throughout the organization's footprint.

Assumed responsibility over the Northern Region that was previously overseen by a departing, long-term Vice President. Consequently, seamlessly integrated the district and support staff into what was considered to be the mainstream aspects of the organization. This integration supported client retention in excess of 98% for that group. District Manager (Fitz, Vogt and Associates) (7/2007-9/2011) – Supported up to 5 area managers, who managed food service accounts that included senior living communities, secondary schools and business dining in New England and the Mid-Atlantic Regions.

Developed and initiated a company-wide, pre-meal training and tasting program for pre-lunch and dinner meetings for service staff, which included a 28-day training cycle that allowed for refreshing policy information. PRIOR 2007 PROFESSIONAL EXPERIENCE

Love Hospitality Consulting Midlothian, Virginia Owner 2006 to 2007 Aramark Senior Living Services Philadelphia, Pennsylvania Senior District Manager 2003 to 2006 Marriott International Bethesda, Maryland 1988 to 2003 Marriott Senior Living Services, Bethesda, Maryland (1995-2003) Field Director and Regional Director of Food and Beverages Operations (2000-2003) Executive Director, Richmond, Virginia (1999-2000) Executive Director, Mountainside, New Jersey (1996-1999) Director of Food and Beverage, Lakewood, New Jersey (1995-1996) Marriott Hotels and Resorts 1988 to 1996

Boston Marriott Cambridge, Cambridge, Massachusetts (1989-1995) Director of Beverage Operations (1993-1995)

Director of Restaurants (1991-1993)

Assistant Director of Restaurants (1989-1991)

Hartford Marriott, Farmington, Connecticut (1988-1989) ACADEMIC CREDENTIALS/CERTIFICATIONS & PROFESSIONAL DEVELOPMENT AA, Hotel and Restaurant Management, Stone School Hamden, Connecticut Certified Assisted Living Administrator, State of New Jersey (former) Certified TIPS Alcoholic Safety Beverage Trainer, (former) Marriott Senior Living Executive Director Training Center Facilitator Completed Aramark's Strategic Leadership Series

ENDORSEMENTS

“I first met Bob when he joined Fitz, Vogt and Associates. Bob always demonstrated excellent communication skills with the operations team as well as with our clients. His ability to create and develop relationships with clients is one of his strongest assets as his ability to approach new opportunities in a creative and personal way to obtain a sale. I feel that Bob’s expertise and talents would make him a valuable asset to any organization that he pursues.”

...Steven Mello, District Manager and Regional Director, Fitz, Vogt and Associates, District Manager, Cura Hospitality