Lauren Palmer

Frederick, MD *****

aduf94@r.postjobfree.com

+1-240-***-****

Work Experience

Virtual Clinical Care Technician

Amazon Care - Care Medical - Seattle, WA

August 2021 to August 2022

Orients the patients and documents in medical record Collects data from medical records to use to screen patients and documents same Perceives patients needs

Initiates consults for store and forward applications Coordinates telehealth services between facilities for inpatients and outpatients Synchronizes telehealth modalities with staff, patients, facilities, telehealth services, and emergency services

Creates the appropriate clinical and/or training setting/environment using interactive technology, developing, maintain, and deploying emergency services Supports and manages telehealth clinical encounters from the patient and provider location Tracks specimens, tests; and documents measurements taken Responds to inquires from patients, family members, and caregivers Schedules resources, rooms, patients and follows-up for both the provider and patient Lead Patient Care Coordinator

Shady Grove Fertility - Rockville, MD

July 2017 to July 2018

Managed administrative processes and prepared key reports and documentation. Managed and distributed incoming and outgoing mail and packages for staff. Organized and maintained filing and document management systems by coordinating, archiving and purging files. Developed administrative processes to achieve organizational objectives and improve office efficiency. Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence. Clinical Lead Administrative Assistant

Horizon Vascular Specialist - Germantown, MD

July 2016 to July 2017

Managed physician calendar, including scheduling patient appointments and procedures. Scheduled appointments in accordance with facility calendar and provider availability. Reviewed medical records for accuracy and completion as required by insurance companies. Created and maintained accurate and confidential patient files according to regulatory mandates. Maintained office supplies inventory by checking stock and ordering new supplies as needed. Managed front office customer service, appointment management, billing and administration tasks to streamline workflow. Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses. Transcribed over 20+ daily meetings and appointments using clinical software and organized documents for streamlined office functionality

Front Desk/Medical Assistant

Capital Orthopedics Rehabilitation - Bethesda, MD

June 2014 to June 2015

Provided excellent patient service, including greeting the patients, rooming patients, and assisting with minor in office procedures.

Organized and maintained medical records through EMR, and secure electronic data bases and file system. Collected copays, verify insurances, verified authorizations. Oversee inventory and ordering of medical supplies. Maintained, verified, updated files in patient charts in an efficient, organized manner and ensure that all records are stored correctly. Casting/Splinting cast removal. Education

Associate's degree in General Studies

Howard Community College

Skills

• Management

• Patient service

• Microsoft Office

• Typing

• Front desk

• Specimen collection / processing

• Interviewing

• Customer service

• Filing

• Vital signs

• Microsoft Powerpoint

• Office experience

• Administrative experience

• Organizational skills

• Medical collection

• Medical records

• Office manager experience

• Data entry

• Microsoft Excel

• Clerical experience

• Phlebotomy

• EMR systems

• Calendar management

• Case management

• Data collection

• Clerical experience

• Administrative experience

• Patient Care

• Experience Administering Injections

• Medical Billing

• Venipuncture

• Triage

• Medical Office Experience

• Personal Assistant Experience

• Laboratory Experience

• ICD-10

• Hospital Experience

• QuickBooks

• Insurance Verification

• Medical Terminology

• Epic

• Phone Etiquette

• HIPAA

Certifications and Licenses

AED Certification

CPR Certification

Certified Medical Assistant

CCMA Certification

BLS Certification

Contact this candidate