Connie Stermer

Substitute Teacher - Customer Service

Phoenix, AZ 85023

aduf91@r.postjobfree.com

602-***-****

Work Experience

Substitute Teacher

Kelly Educational Staffing Company - Phoenix, AZ

August 2016 to Present

Substitute Teacher. Elementary grades. 1st grade thru 8th grade.. Plus.

Long-term substitute In Emotional Disabilities classroom at Bald District and Roosevelt Dist School

..SpEd IA Resource III grade 4 thru 8th

Direct learning procedure accomplishing curriculum objectives and goals in the lesson plans for projects,

lessons or units

Go through the attendance according to the procedures of the school Ensure an orderly and tidy classroom and

Adhere to all procedures, guidelines, and policies followed by regular teachers in line with recommended

teaching procedure

Ensure a sustainable relationship with parents, students, school personnel by communicating in a confidential, polite and refined manner

Subtitute Teacher

Substitues Anytime Company - Phoenix, AZ

Substitute Teacher. Elementary grades. 1st grade thru 8th grade. Adhere to all procedures, guidelines, and policies followed by regular teachers, Direct the learning procedure accomplish curriculum objectives and goals, Go through the school procedures for attendance

keep tidy and orderly classroom, Ensure open communication with parents, students, school personnel Hair Stylist and Customer Service

Great Clips - Phoenix, AZ

September 2018 to February 2019

Hair stylist and customer service

Cashier and Customer Service

Walmart - Phoenix, AZ

November 2015 to November 2016

Cashier,

Hair Stylist and Customer Service

Cost Cutters - Anthem, AZ

January 2016 to August 2016

Hair Stylist, customer service

Customer Service and Hair Stylist

Fantastic Sams - Mesa, AZ

June 2015 to December 2015

Responsibilities

Hair stylist and customer service

Medical Biller

Rural Metro Ambulance - Scottsdale, AZ

December 2014 to April 2015

Responsibilities

Medical Biller, Medical Coder for Medicare Part B, ambulance service for all 50 states Customer care

Optum, Connextions- United Healthcare - Phoenix, AZ August 2014 to December 2014

for Medicare, handling pharmacy, authorization, benefits, claims, and general assistance. As a good listener and problem-solver and love helping people, I combine these natural strengths with tech-savvy skills to deliver innovative, individualized solutions that meet customers' ever-changing needs.

Customer service, Hairstylist

Great Clips Salon - Phoenix, AZ

March 2010 to August 2014

cashier, styling hair, cashier, multiple customer requests Reservations and Customer Service

SuperShuttle Transportation - Tempe, AZ

November 2011 to March 2013

call center, customer service, types requested information, flight number on keyboard of online computer reservation system to determine availability, providing door-to-door ground transportation to passengers in a friendly manner. Teamwork to efficiently, effectively, and professionally handle customer concerns via phone, email, and social media. Hairstylist and Customer Service

Style America Salon - Albuquerque, NM

March 2010 to November 2010

customer service, provide beauty services, cutting, coloring, styling hair, massaging scalp treatments, operating cash register, processing credit card transactions, balancing the drawer, keep customers satisfied and maintain safety on the job, confident in handling multiple customer requests while maintain

high standards.

Cashier, customer service

Walmart Cashier

January 2006 to June 2008

Cashier, customer service

Child Support Enforcement Officer I

AZ State - Phoenix, AZ

November 2005 to May 2006

Atlas...computer call center Investigates, verify location of absent parents for the purpose of collecting child

support; obtains support arrearages and reimbursements; notifies absent parent/applicant of pending actions, applicable laws and/or regulations within program guidelines; obtains information for child support enforcement proceedings (i.e., paternity, establishment, and enforcement); Maintains assigned caseload; prepares legal documents (i.e. pleadings, motions, etc.); assists applicants in administrative forms.

Data Entry

United States Postal Service Glendale Rec Center - Glendale, AZ November 2004 to March 2005

Glendale, Arizona part-time job

Data Conversion, Enters data from source documents in computer w/keyboard, garbled info mail; Temporary assignments

November 2004 to March 2005

10-01-05 to 6-24-06; 2-13-09 to 2-21-10

Education

Master's in Teacher Elementary

Grand Canyon University - Phoenix, AZ

April 2014 to December 2014

Masters in Elementary Education in Elementary Education University of Phoenix

May 2013 to January 2014

Master's in Health Administration in Health Administration University of Phoenix

2009

Bachelors in Business Management in Business Management University of Phoenix

March 2007

License in Cosmetology in Dental Assistant

Pima Medical Institute - Mesa, AZ

2002 to 2002

Skills

Microsoft Office (10+ years), MS OFFICE (10+ years), Typing (10+ years), Teaching (4 years), CPR (7 years), Organizational Skills (10+ years), retail sales (10+ years) Additional Information

Skills

10-Key (5 years), Typing (5 years), Microsoft Office (5 years), Special Education, Teacher Assistant

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