SHARON GEMMA ROSALIN PUBLICO

*** *** **** *** ******* Pangasinan Philippines

+63-906*******

PROFESSIONAL SUMMARY

EXPERT IN: Operations Management – Customer Relations – Project Management

High-energy professional who leads companies through change and challenge to profitable growth. Strategic problem-solver who envisions smart solutions and executes with urgency across all levels of the organization. Hands-on leader with extensive customer service experience who is able to keep teams focused and productive. Outstanding strategist with track record of success in highly competitive retails business and one of the leading market. Skilled in negotiating partnerships and alliances with keen ability to capture opportunities and catapult new ventures.

CORE COMPETENCES

Customer Care – Operations – Business Planning and Development – Change Management – Budget Planning – Logistics Policy Development – Technology – Strategic Planning – Construction – Reporting & Analysis – Productivity & Performance Improvement – Organizational Communication

PROFESSIONAL EXPERIENCES

STORE MANAGER March 2022 to present

ROBINSONS SUPERMARKET CORPORATION

ROBINSONS PLACE LA UNION, PHILIPPINES

Developing store strategies to raise customers’ pool, expand store traffic and optimize profitability. Meeting sales goals by training, motivating, mentoring and providing feedback to store staff. Ensuring high levels of customers satisfaction through excellent service.

ASSISTANT STORE MANAGER – CASHIERING 2012 – March 2022

ROBINSONS SUPERMARKET CORPORATION

ROBINSONS PLACE PANGASINAN, PHILIPPINES

Oversee cash transactions, cash reconciliations, account payments, account receivables and other accounting duties according to company policies.

Welcome customers, provide assistance and respond to their concerns.

Manage customer transactions both cash and card payments.

Train newly hired cashiers on accounting procedures and company policies and major promo from time to time.

Assist in store’s shrinkage awareness programs and provide corrective actions.

Supervise checkout stations on regular basis.

Manage store operations in the absence of Store Manager.

Maintain the checkout area clean, safe and organized at all time.

Evaluate performance of cashiers and provide feedbacks if for continuation of training or for regularization.

Ensure that all customers transactions are processed promptly and accurately.

Generate cash related documents and accounts reports on a daily basis.

Ensures that cashiers follow accounting policies, safety procedures and customers service standards at all times.

Identify and communicate any accounting related issues to the management promptly.

Ensures that merchandise is properly displayed, stocked and labeled.

Key Achievements

With 7 consecutive years achieve sales and meets quotas for the store resulting to outstanding performances.

Achieved 4 consecutive years of cleanest store maintained for the area.

With not less than 5 cashiers having outstanding performance evaluated every month.

Promoted from Cashiering Supervisor to Assistant Store Manager Cashiering after 4 months employed in the company.

STORE MANAGER February 2009 – June 2011

MART ONE

ALAMINOS PANGASINAN PHILIPPINES

Responsible for overseeing the daily operations of the store, making sure it runs smoothly and effectively in all departments. My duties include motivating sales teams, creating business strategies, developing promotional materials and training new staff.

CASHIER

HUA HO SUPERMARKET

BANDAR SERI BEGAWAN BRUNIE DARUSSALAM

Welcoming Customers, answering their questions, helping them locate items and providing advice or re commendations. Operating scanners, scales, cash register, and other electronics. Accepting payments, ensuring all prices and quantities are accurate and providing a receipt to every customer.

CASHIER SUPERVISOR March 2002 – June 2005

SUNSHINE SUPERMARKET INC.

BAGUIO CITY PILIPPINES

Coordinate the activity of other retail employees and I am in charge of training and recruiting staffs, I assigned tasks, conducts meetings, accounting sales, implementing safety guidelines and taking disciplinary actions when necessary.

I also oversee the operations when Store Manager is not around most specially on the production and display of breads and ready cooked meals.

EDUCATIONAL ATTAINMENT

BACHELOR OF SCIENCE in INDUSTRIAL ENGINEERING

SAINT LOUIS UNIVERSITY

BAGUIO CITY PHILIPPINES

2000

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