SOPHIA RENEE ARMSTRONG

**** ******* ****. *** ***

Mobile, AL 36608

Cell:205-***-****

aduf8k@r.postjobfree.com

Special Hiring Authority: Veterans Preference

Objective

Hard driven, motivated, multi-skilled individual seeking a career that enables me to not only utilize those skills to my highest potential but also to be able to be the one of the greatest assets within the company.

Highlights/Skills

Communication Skills- Ability to effectively communicate orally. Ability to articulate questions of concern and problem resolution to supervisors and management.

Problem Solving- Ability to discover, analyze, and make decisions to overcome obstacles

Team Work- Ability to effectively work with others in a team environment. Assist colleagues with questions regarding adjudication, benefits, and rules of law.

Detail-oriented- the ability to follow precise procedures on job tasks and assignments. The ability to identify and make necessary corrections with issues and/or problems in a multiple settings.

Computer Skills- Using a computer to prepare correspondence and has experience using word processing software (i.e., Word, Access, Excel) for data input

Experience

American Income Life Insurance Company-Mobile, AL June 2020-November 2021-Licensed Life Insurance Agent

Assisted clients in selecting insurance policies that best met their needs, preferences, and budgets.

Created client payment methods, recommended risk management to clients to help ensure policy stays in place.

Knowledge of various coverages which includes life, health, and accidental used to help protect clients and their families.

Managed a team of individuals that within my first year produced over $200,000 dollars in sales.

Social Security Administration-Birmingham, AL July 2015-March 2019, Legal Assistant (Senior Case Technician), Level 2, GS-8

Reviewed and analyzed cases to ensure sufficiency of evidence or documentation, and to ensure that the case was ready for hearing.

Prepared case summaries by outlining information from all documents which reflected prior medical history of the claimant and treatment undertaken, and any conflicting medical evidence.

Performs a wide range of actions in support of post-hearing case development, including composing correspondence to request medical reports from physicians, hospitals, claimants' representatives.

Performed scheduling coordinator functions. Schedules cases for hearing in accordance with legal and regulatory requirements and coordinated time and dates of hearing with claimants, representatives, expert witnesses, and hearing reporters.

United States Citizenship and Immigrations Services- April 2013 -March 2015, Immigration Services Office

Processed applications using electronic systems through verification of a number of data points to make adjudicative decisions and determined appropriate level of adjudicative review.

Granted and denied applications and petitions for immigration benefits based on electronic or paper applications/petitions

Used government systems to perform security checks in accordance with all applicable DHS/USCIS laws and policies; conducted file searches for aliases and dates of birth and criminal behavior.

Customer Support-Provides services to both internal and external customers including: customer service, problem solving, analyzation, and communication.

Parachute Rigger/Aircrew Inspector, E-5, United States Navy- San Diego, CA.

July 2009 to January 2013

Ability to maintain, inspect, test, calibrate, certify, evaluate, and assemble all survival equipment, flight gear, and flight clothing.

Ensured that scheduled production was completed to meet deadline dates for Aviation Flight Equipment and Aircraft Inspection Cycles.

Ability to utilize a variety of diagnostic testers/systems/specialty tools to test, troubleshoot, and repair all life support equipment utilized by the unit.

Ability to install, remove, and inspect all Life Support equipment on the air unit to include Parachutes, Life Rafts, and Flotation device.

Facilitator and Quality Inspector/Assembly, Daehan Solutions Alabama/Hyundai Motor Company-March 2007-December 2008

Worked production and assembly for fabrication and installation of carpet, headliners, and a variety of parts used by Hyundai Motor Company.

Supervised a team of skilled quality assurance inspectors and ensured that quality parts were delivered and produced for assembly.

Validated quality processes by making sure that products met specifications and quality standards.

Investigated complaints on existing products and responded to the customer.

Ensured that scheduled production was completed with timeliness and quality parts

Responsible for inspecting, testing, sampling, and sorting products being manufactured

Ability to effectively communicate the findings of defective parts and production line failures to management.

Education

University of Phoenix- 2014-Present- Masters of Science in Psychology

Auburn University Montgomery-2003-2005- Montgomery, AL Bachelors of Science Degree- Justice and Public Safety/Legal Studies

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