Center Associate Store

Hariprabha Vijayakumar

****.*******@*****.***

OBJECTIVE

To work for an organization which recognizes the skills and give challenging opportunities for Carrier growth.

EDUCATION

YEAR

● 2007 Bachelor in Computer Science

Soka Ikeda College Of Arts and Science For Women, Redhills Road, Chennai.

(Affiliated to University of Madras)

Aggregate of 75% in the University Examinations.

2003 Elementary to High School from

Sethu Bhaskara Matriculation Higher

Secondary School, Ambattur, Chennai.

81% in the HSC Examination.

TECHNICAL SKILLS

Programming Languages - C, C++, VB 6.0, Oracle 8.0, HTML, MS Office 365, Adobe Studio, MS Visual Studio, Python Basics using Pycharm and Jupyter Notebook, MS Azure Fundamentals AZ900, SQL/PL SQL.

Operating Systems - Windows XP, Windows Vista, Windows 98, Windows 2000 to Windows 11, LINUX.

PERSONAL STRENGTH

Typing Speed of 65 wpm.

Knows Computer Hardware and Software basic troubleshooting.

Can work on large Data by performing tasks like sorting, calculating, analyzing, solving, testing, storing and retrieving data in Cloud Platform.

Skilled in Customer Service, Product Knowledge, Quality Focus.

Listening Skills, Phone Skills, Resolving Conflict, Multi-tasking, Patience, Problem Solving.

Positive Attitude, Attention to Detail, People Oriented.

Organizational Skills, Adaptability and ability to Work Under Pressure.

PROFESSIONAL EXPERIENCE

Kohl’s Department Stores Inc.

Store Associate

1301 Beaver Creek Commons Dr, Apex, NC 27502. Oct 2019 - Dec 2020

Job functions :

●Interacted with approximately 50-100 customers daily by working on weekends and multiple shift hours.

●Got trained and worked in all possible areas of the store as Register Associate, Customer Service Associate, Merchandise Handling Associate, Freight Associate, Amazon Returns Associate, Credit Greeter.

●As Register Associate handled all Purchase transactions and Statement Pay offs of each customers visiting the store. Increased credits to the Store by promoting New Customer Membership Account and explaining Sales/offers provided by the Store on a daily basis. Performed Exchange Transactions for the customers. Helped in assisting and answering all customer needs. Achieved most satisfying customer’s feedback.

●As Customer Service Associate handled customer’s Merchandise Returns. Performed several Return Transactions to Customer’s Mode of Payment. Sorted Return Items in the designated location of the store. Offered Customers an option to exchange with different Item of their choice. Recorded return Items in Store’s Return Log Computer. Created New price Tag/Label for the Lost price tag of the Merchandise. Sorted and Created Label for Damaged Merchandise. Generated the total Sales and Return transactions at the end of the shift on the individual working Register by verifying it with counted cash/coins on that Register.

●As Merchandise Handling Associate performed organizing, sorting the Sales items to the right department of the store where it belongs to.

●As Freight Associate helped co-workers unpack all the Sales items in the storage room which are unloaded from Freight Truck. Handled and transported heavy weight packages more than 50 lbs.

●As Amazon Returns Associate performed tasks like getting Amazon return Products from each customers, generate return label, pack all the return items in designated package, sort them in storage room which were then ready to load to Amazon truck.

●As Credit Greeter performed tasks like greeting each customers entering through the main entrance, assisting customers when they perform orders on Kiosk and answering all questions related to their visit to the store.

●Overall as Store Associate learned to use Workday and Okta. Completed all Corporate required trainings related to Corporate Laws & Safety Regulations, Employee Safety, Customer Satisfaction, Team Work. Well trained to perform all Sales/Returns operations in Register computers. Learned in detail about Sales, Offers, Customer’s Membership benefits. Learned about Merchandise brands and quality. Learned Freight procedures and Amazon Return handlings. Achieved happy customer’s satisfaction feedback and received Appreciations from the Store Manager and Co-workers on being consistent hard-worker.

Kwality Ice Cream & Bakers May 2019 – Oct 2019

Retail Sales Associate

3605 Davis Dr # 110, Morrisville, NC 27560.

Job functions:

●Interacted with approximately 30 customers daily, building strong customer base through providing personalized product guidance, resolving issues, following up on purchases, and opening new accounts.

●Drove sales through up-selling products based on customer's past purchases and preferences.

●Assisted in marketing efforts while building rapport with customers by inviting them to special store events.

●Performed daily department tasks including stocking, creating merchandise displays, re-merchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions.

●Provided comprehensive follow-up, often going between customer and vendors to resolve issues, and tailoring resolutions to meet customer needs.

●Built rapport with customers by asking probing questions and utilizing effective listening skills.

●Multitasked between assignments, customer needs, computer screens, and computer applications.

●Trained new employees on basic customer service techniques and procedures; increased.

OPTIMUS GLOBAL SERVICE LTD July 2007 – October 2007

Customer Support Representative

Ambattur Industrial Estate, Chennai, India.

Job functions:

●Worked for the Finance Clients ICICI Bank Pvt Ltd. and HDFC Bank Pvt Ltd.

●Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

●Prepare product or service reports by collecting and analyzing customer information.

●Manage large amounts of Outbound calls.

●Handled tasks like generating report based on large data of customer information, Identify and assess customers needs to achieve satisfaction.

●Performed and followed all quality assured Call Center etiquette.

SUTHERLAND GLOBAL SERVICE LTD

October 2007 - March 2010

Customer & Technical Support Executive

Padi, Chennai, India.

●Worked for the Client Norton and Symantec Antivirus Software.

●Worked as a Call Center Associate handling both Inbound and Outbound Calls across USA and Canada..

●Worked as a Customer Support Executive by performing tasks like creating customer account, deleting duplicate account, renewing Antivirus subscription, IVR related Payment options, answering and problem solving all issues related to customer purchase and customer product.

●Build sustainable relationships of trust through open and interactive communications.

●Provide accurate, valid and complete information by using the right methods/tools.

●Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

●Keep records of customer interactions, process customer accounts and file documents.

●Follow communication procedures, guidelines and policies.

●Greet customers warmly and ascertain problem or reason for calling.

●Worked as a Technical Support Executive for the same Client by suggesting solutions to the customers when a product malfunctions.

●Performed tasks like installing software on customer computer using step-by-step verbal instructions and also using Log me in remote application connecting to customer computer.

●Also troubleshooting and resolving all technical issues on customer product.

●Utilize computer technology to handle high call volumes.

●Work with customer service manager to ensure proper customer service is being delivered.

●Always scored above average in call’s quality check evaluated by the quality control manager on a daily basis.

●Close out or open call records.

●Transfer calls to appropriate department across the country to resolve customer issues and ensure complete customer satisfaction.

●Compile reports on overall customer satisfaction.

●Handle changes in policies or renewals.

●Resolve customer complaints via phone, email, mail or chat support.

Cover Letter

I am a dynamic, talented, self motivated person who has an extensive clarity on product and process knowledge of an organization. Can work under any number of people respecting and understanding their values and time. Well known to handle myself under any work pressure. Dedicated to deliver assigned commitments. Looking forward to prove my skilled hard work to grow the company by growing my career in given opportunity.

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