Entry Specialist Service Representative

Schunda Killian

Customer Service

Charlotte, NC *8273

aduf89@r.postjobfree.com

+1-803-***-****

• Communication

• Teamwork

• Self-control

• Adaptability

• Empathy

• Time management

• Patience

• Active listening

Work Experience

Customer Service Representative/Call Center

Arise Platform - Miami, FL

August 2020 to Present

• Memorized entire line of company products and services, including prices and special discounts.

• Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate.

• Collected customer feedback and made process chances to exceed customer satisfaction goals.

• Research and Resolve Unapplied payments to clear unreconciled transactions.

• Ensures all financial transactions are posted timely, accurately and all accounts are properly reconciled on a daily/monthly basis.

Remote Customer Service Representative/Data Entry Specialist LNS - Baltimore, MD

June 2013 to August 2020

• Schedule appointment.

• listen to customer concerns.

• Answer customer questions and provide information about the company's products and services.

• Remained courteous and calm, even during moments of customer dissatisfaction.

• 45 WPM Typing Speed

• word-processing, and computer expertise.

• self-motivated, excellent time management, and detail orientation. Account Representative/ Collector

WILLIAMS AND FUDGE - Rock Hill, SC

August 2010 to June 2013

Account Representative/ Collector

• Communicated effectively with customers regarding loan modification processes via email and telephone.

• Provided excellent accountability with compliance, follow up with sense of urgency for numerous client needs and manage broad workload effectively.

• Gathered, reviewed and organized all repayment option through credit availability.

• Negotiated repayment of delinquent charges; establishing payment arrangements and processing payments.

• Coordinated with multiple departments to evaluate additional options for repayment resolutions. Education

High school or equivalent in General Studies

Chester Senior high school - Chester, SC

August 2007 to June 2010

Skills

• Skills Advanced in Encompass 360

• Microsoft Applications Word, Excel, Access, PowerPoint, Outlook)

• Oracle

• QuickBooks

• outstanding data

• entry skills

• Detailed-oriented

• excellent analytical skills

• outstanding verbal

• written communication skills

• great risk analysis

• strong organizational

• interpersonal skills

• adaptable learner

• ability to multi task to meet all deadlines

Additional Information

Diploma

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