GOVINDA CHAULAGAIN

Halifax, NS B*K *C*

902-***-**** aduf6m@r.postjobfree.com

PROFILE

Hard-working, reliable, and determined Bachelor of Science student majoring in Engineering with robust experience delivering excellent customer service. A methodical worker who strives for excellence in all work, paying close attention to detail and ensuring accuracy. Strong critical thinker and problem solver who performs well with minimal supervision, in addition to being a good team contributor. Possesses solid interpersonal skills, quickly building rapport and relationships with customers and colleagues across an organization.

HIGHLIGHTED SKILLS

Multi-tasking: Manages many competing tasks simultaneously by being organized, prioritizing well and using time efficiently.

Communication: Works well with others in group and team settings, communicating effectively to deliver a common a goal within tight deadlines.

Customer – focus: Very friendly and personable person who really enjoys helping people to resolve issues, getting personal satisfaction from the success of others.

Flexibility: Takes on new learning opportunities and challenges with enthusiasm while demonstrating sound problem solving and resourcefulness.

Leadership: Dedicated to taking on leadership roles, including with SMUSA, as passionate about creating positive change across campus and enhancing the lives of students. EDUCATION

Bachelor’s in Engineering – Chemical Engineering Candidate 2024 Dalhousie University, Halifax NS

CERTIFICATIONS

Standard first Aid and CPR/AED. 2022-2025

Canadian Red Cross

EXPERIENCE

The Barrington Hotel, Halifax, NS February 2022- October 2022 Guest Service Supervisor/ Duty Manager.

● Perform all check-in and check-out tasks.

● Performs all Front desk manager Task's and build a relation with guests in a professional manner.

● Manage online and phone reservations.

● Take prepaid payments from third party reservations and set up necessary routings.

● Respond any guest's complaint and resolve the problem with professional manner.

● Welcome guests upon their arrival and assign rooms

● Provide information about hotel, available rooms, rates, and amenities

● Coordinate with front office teams to maintain better stays of the guests with the hotel.

● Upsell additional facilities and services, when appropriate. GOVINDA CHAULAGAIN aduf6m@r.postjobfree.com Pg. 2/3 Tim Hortons, Halifax NS April 2018 – December 2021 Shift Supervisor/ Duty Manager

● Prepared drinks and packaged food, complying with all food handling guidelines and meeting corporate standards.

● Manage Breaks for 28 staff at a time with efficient running hours.

● Restocked inventory as needed, ensuring smooth operation of establishment.

● Trained new staff, assisting them with skill development and ensuring customer service met company requirements.

● Provide excellent customer service while working the take-out window and at the counter, communicating effectively in a very fast-paced and high-volume environment.

● Balance several competing tasks simultaneously with success, staying organized, prioritizing effectively, and using time efficiently

● Perform basic baking duties, proactively determining volume of items and coordinating baking times as required to minimize losses due to damaged items. Hampton Inn and Homewood Suites by Hilton, Halifax, NS August 2020 - February2022 Night Auditor

● Verify all the front office accounting records are Accurate.

● Tracking room revenue, occupancy, and other front office operating system.

● Prepares summaries of cash and credit card activities, reflecting the hotel’s financial performance for each day.

● Post room charges, room taxes, and various other services, including guest transaction that are not posted during the day.

● Transfer charges and deposits to master accounts.

● Verify all the charges posted on the ONQ (Operating system used by hotel for Guest Services) have been entered into the correct guest folio and no charges have been overlooked.

● Verify all account postings and balances.

● Summarize results of shifts operations for management review

● Record, store, access, and analyze computerized financial information.

● Prepare end of the day procedure to carry over to next business day

● Balance all charges from the day, making correction if necessary.

● Perform regular duties associated with standard front desk agent after hours. Specifically, check-in and check-out procedures.

● Perform wake- ups calls.

● Respond to guest needs, special requests, and complaints in a timely manner, alerting appropriate managers as needed.

GOVINDA CHAULAGAIN aduf6m@r.postjobfree.com Pg. 3/3 Saint Mary’s University, Halifax NS

Sept. 2018 – April 2020

Class Marker

● Conduct marking for 2 calculus classes, (60 students), paying close attention to detail to ensure accuracy in addition to confidentiality and ethical behavior.

● Submit all marks for students on a weekly basis, meeting strict deadlines.

● Provide feedback to students on assignments, helping them to understand complex tasks in easy- to-understand terms.

● Invigilate exams, ensuring all protocol is complied with. COMMUNITY INVOLVEMENT

Saint Mary’s University, Halifax NS

Participated as independent candidate in elections for Board of Directors, creating all printed marketing materials and social media blasts, communicating with students, and collaborating team members. World Health Organization, Nepal 2016

Volunteer

● Led group of 30 members in a local initiative that taught youth about proper hygiene through various activities such as handwashing, increasing awareness of how to maintain proper health. Red Cross, Nepal 2015

Volunteer

● Led 25 people in humanitarian relief measures with the Red Cross after earthquake, distributing food, tents, blankets, and necessities to communities across 50 districts.

● Coordinated team on the ground, to ensure efficient logistics.

● Communicated with people in various regions, holding space for them to process and demonstrating compassion and good listening skills.

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