Gloria Calhoun

Birmingham, AL *****

aduf6c@r.postjobfree.com

+1-205-***-****

· An enthusiastic and dedicated profession with several years of experience in the call center domain

· Provides exceptional customer service

· Has expertise in assisting customers over the phone

· Received incoming calls and made outbound calls 200 to 250 calls per per-day

· Proficient with Microsoft applications

Work Experience

Fulfillment Associate

Belk - Trussville, AL

November 2022 to Present

Seasonal position

Fulfillment gather online orders scan each item print label place in a bag or box and ship all items out. All door dash and roadie packages goes downstairs for pick up other items that listed Fed X express goes to fine jewelry.

Independent Contractor

Dropoff - Birmingham, AL

May 2022 to Present

Pick up Lab Samples from 5 different cites, and then transport to the substation of UPS at a designated time to be shipped out.

Claims Representative

Collabera & Accenture (Contractor) - Remote

April 2021 to January 2022

Assist claimants with their unemployment claims assist with failing new claims assist with back payment for beck dating assist with filing weekly certification of the unemployment claims Assign unemployment claims to the adjudicator for pending status upon denial or approval assist claimant on updating new information or additional information that is needed to support the claim Advise the claimant to continuously to check their email for any new updates regarding to their claim whether it will be still pending war weather is approved or denied or if any other information is needed Advisor 1, Customer Service Concentrix

Concentrix - Remote

August 2020 to April 2021

Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development. Carry out a range of processing tasks and handling of customer calls ensuring relevant productivity and quality measures are achieved for US Bank customers in line with specified process and procedures. Customers comprising of handling inbound calls and undertaking a range of processing tasks. Excellent communication - oral and written. Embracing my skills and knowledge. Continuous improvement mind set which will be evidenced in the improvement of customer centric measures. Developing over time, a deeper level of expertise in all areas of US Bank Replicated end to end goals. Adaptable to change and willing to embrace new ideas. Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines. Positive and approachable manner Team player

Assistant Manager

Security Finance - Birmingham, AL

November 2019 to June 2020

Assists manager in supervising tasks performed in the branch and provides guidance and assistance to office staff, Assists with developing and maintaining good customer and dealer relationships with continuous, positive contact, Assists with account gain through proven loan judgment and effective customer and dealer solicitation, Performs and oversees collection activities, Ensures all branch actions are in compliance with state and federal regulations and Company policies regarding lending, collections, repossession, cash management and employment actions. Ensures Company’s SAWS methodology is followed for evaluating loan applications and determines proper loan structure (determining advance, term, rate & appraisal). Ensures proper automobile appraisal, Assists with appraisals, acquisition/disposal of repossessions. Maintain office cash with accuracy and security, Prompt and regular attendance is required.

Food Line Worker

Elwood Staffing - Vestavia Hills, AL

September 2019 to November 2019

Count cookies place them in the bag Pull account of cookies off of the converter belt into the box, and run them through the tape dispenser place them on a pallet tape it up Collections Representative

Farmers Home Furniture - Bessemer, AL

May 2019 to September 2019

Collection being able to take payments (phone payment) complete calls for the day. Sales assist the customer with purchasing merchandise writing sales ticket and closing as well of completing the daily bookkeeping. Run credit check verify employment and references and income and address along with outstanding customer service skills and Ability to complete paperwork in an accurate, neat and efficient manner. Outside collection (Field Visit) when unable to communicate by phone and TLO (skip tracing). Printing and sending out letters of credit denial and garnishment letters as well. Medical Billing/Data Entry Specialist

Aerotek Staffing - Birmingham, AL

February 2018 to May 2018

-Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered -Insurance

Verification -Completed registration quickly and cordially for all new patients

-Accurately entered procedure codes, diagnosis codes and patient information into billing software - Evaluated the accuracy of provider charges, including dates of services, procedures, level of care, locations, diagnoses, patient identification and provider signature Resident Assistant

Aspire Physical Recovery Center - Hoover, AL

June 2016 to January 2017

Delivered meals to patients, turned and ambulating patients and providing plenty of fresh water, as well as extra nourishment between meals -Helped patients with personal hygiene. Provided patients with bedpans, help with baths, shampoos and showers -Provided adjunct care for the patient, including ice packs, non-sterile dressings and therapeutic baths Check vital signs and record daily information in the patient's chart Assist the nurses and other staff as needed Adhere to professional standards, follow policies and procedures and abide by federal, state and local requirements, as well as Joint Commission standards.

Private Sitter Independent Contractor

Infinity Sitting Service - Bessemer, AL

January 2012 to January 2016

-Created/submitted invoices for payment -Staffed sitters -Performed simple payroll -Assisted with daily living and activities

-Provided personal hygiene and oral care, -Assisted with feeding, daily activities, and -Provided hospice care

Assistant Clearing Manager

Corporate Office/Call Center - Homewood, AL

June 2009 to July 2011

-Monitored/Supported "Pro Systems" and "Double Vision" programs for the company -Assisted employees with processing cash advances, title loans, check cashing, and employment verification -Collected/ Recovered store losses by the way of check cashing and verifying approved items presented for cashing multitask skills account management and account receivable -Made 250 outgoing calls on automatic dialer system daily

Collection Representative (Call Center) Portfolio Recovery Associates Birmingham, AL

November 2007 to March 2009

-Received incoming calls and made outbound calls 200 to 250 calls per per-day -Collected on past due accounts anywhere from 90 to 180 days past due, maintain a rapid report with my supervisor, update demographic information, accept payments using checks debit and credit cards, offered discounts if the balance is not paid in full.

Education

GED

Pleasant Grove High School - Pleasant Grove, AL

1984

Skills

• Billing

• Collection

• Data Entry

• Excel

• Medical Billing

• Medical Invoicing

• Multi-phone lines

• Receptionist

• Customer Service

• Customer Care

• Call Center(250-300 calls)

• Customer Support

• Insurance Verification

• Medical Office Experience

• QuickBooks

• Accounts Receivable

• EMR Systems

• 10 Key Data Entry

• Medical Records

• Office Management

• Sales

• Computer Skills

• Zendesk (4 years)

• Teams (4 years)

• Medical collection (7 years)

• Collection (Garnishment lLetters) (4 years)

• Title Processing

• Hospice Care

• Transcription

• ICD-10

• Payroll

• Accounts Payable

• Clerical Experience

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