Customer Service Production Coordinator

DAWN M. DESJARDIN

***** *** ****** **. ****** City FL 32409

727-***-**** aduf5n@r.postjobfree.com

RELEVANT SKILLS

Customer Service

Relationship Management

Account Reconciliation

Supply Chain Oversight

Purchase Order Approvals

Invoice Processing

Purchase Order Reconciliation

Regulatory Compliance

Vendor Payments

Expense Reductions

Fulfillment & Deliverables

Cost/Benefit Analysis

PROFESSIONAL EXPERIENCE

PINELLAS COUNTY SCHOOL BOARD, Largo, FL April -2017 – May- 2022 Central Printing Assistant

Manage District-wide print and communication requests

Customer Service District Wide PCSB Schools and Administration

Implementation Specialist for Digital Store Front via EFI and Ricoh

Estimating and project management

Process District mailings

Vendor Relations/Purchasing Outside Buying SME

Billing Specialist for all PCSB Schools and Administration

Outside Buying Fulfillment for Warehouse

CAREGIVER, Hernando FL July-2022 – Nov 2022

Extended Family Member

General housekeeping

Household shopping

Medication distribution

Medicare Assistance

Ensuring household bills paid

Client became a fall risk and I could no longer provide the care needed PRINTING DEPOT / FAST SIGNS, Oldsmar, FL August 2016 - April 2017 Customer Service

Responsible for reducing delinquent accounts

Estimated traditional print and large format

Managed vendors and outside purchasing

MARTIN LITHOGRAPHY, INC., Tampa, FL February 2015 - March 2016 Account Manager

Oversaw a portfolio of -2m in annual sales

Communicated updates to clients and management

Responsible for Daily Account Production Reports

Sales Dental Industry Separate commission accounts FREE PRESS, Tampa, FL October 2013 - February 2015 Print and Marketing Specialist

Managed projects through entire lifecycle from receipt through delivery

Established, maintained printing and marketing material for several TBFHC locations

Developed marketing materials for educational, government, and other industries WELLCARE HEALTH PLANS, Tampa, FL Feb 2011 - October 2013 Print Coordinator

Managed submission of purchase orders through Oracle I Procurement

Maintained relationships with executive management and external stakeholders

Reviewed Statements of Work (SOW) to ensure compliance with Federal guidelines

Scheduled printed materials, using Traditional and Web and Digital printing processes

Managed materials and vendor communications for multiple business lines UNIVERSAL HEALTHCARE, St. Petersburg, FL April 2008 - October 2010 Project Implementation Manager

Ensured printed materials adhered to Federal CMS standards

Implemented USPS Centralized Accounts Processing Systems (CAPS)

Negotiated prices and timelines with print vendors and managed inventory Career Notes: Additional experience as Account Manager for Martin Lithography, Inc.; Independent Contractor/Production Management and New Business Development for New York Life and P & J Graphics; Project Implementation Manager for Universal Healthcare; Project Coordinator and Inside Sales for Free Press Publishing; Production Coordinator and Independent Contractor for BayCare Health System; Printing Consultant and Print Broker for IKON Facilities Management Division ADDITIONAL SKILLS

Microsoft Office Suite and SharePoint, Adobe Acrobat, P3 Expeditor

EFI PrintSmith and ePace tracking tools

Oracle I Procurement

U.S. Postal regulations and UPSMI

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