S ൺඇඍൾඅඅ Nൾൺඅ

*** ****** ***** ****, *********, NC 27537 252-***-**** aduf5l@r.postjobfree.com

Results-focused supervisor offering 7 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff when handling customer issues and communicating directly with customers. Proactive assistant manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assist senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Goals and performance

Staff scheduling

Inventory management

Relationship building and management

Customer experience

Staff management

Order management

Customer service

Staff training/development

Employee scheduling

Effective leader

Assistant Fresh Foods Manager, 01/2019 to Current

Harris Teeter Supermarkets Inc. – Raleigh, NC

Assisted team members with delivering friendly, knowledgeable service to every customer by applying proactive monitoring and corrective action strategies. Handled customer service by dealing with complaints, organizing stock and answering customer questions.

Assisted the fresh food manager in meeting standards for customer service and quality. Performed mandatory audits to ensure compliance in all areas were met. Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.

Driver, 09/2015 to 01/2019

KARTS – Henderson, NC

Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

Assessed vehicle after each shift for damage and kept it properly cleaned and maintained. Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs. Checked in with dispatch service to check on future appointments and update with current location. Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.

Store Manager, 12/2012 to 09/2015

Little Caesars – Louisburg, NC

Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods. Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings. Reported to district manager regarding all store and staff issues, financial goals and sales. Rotated stock to ensure optimum appeal and minimize shrinkage. Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns. Assistant Manager, 03/2008 to 03/2012

Wendys International Inc. – Louisburg, NC

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Managed 20 employees successfully in fast-paced environment through proactive communication and positive feedback.

Mentored 10-member sales team in applying effective sales techniques and delivering top-notch customer service.

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Trained team members in successful strategies for meeting operational and sales targets. High School Diploma: 2003

Louisburg High School - Louisburg, NC

Eൽඎർൺඍ ඈඇ

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