Rosemary Gallo

Lenexa, KS *****

aduf51@r.postjobfree.com - 913-***-****

Seeking a challenging career in Sales or in a Customer Relations utilizing acquired skills, experience and training.

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Care Specialist

OptumRx - Overland Park, KS - 2014 to Present

Responsibilities

--Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. order entry, benefit and eligibility, billing and payment)

-Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems

-Assist customers in navigating UnitedHealth Group websites and encourage and reassure them to become self-sufficient

-Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member

-Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues

-Provide education and status on previously submitted pre-authorizations or pre-determination requests

-Meet the performance goals established for the position in the areas of: efficiency, call quality, provider satisfaction, first call resolution and attendance Catering Coordinator

Joe Accurso Catering - Grandview, MO - September 2012 to Present Hires, schedules and trains catering staff

Works with clients to arrange events and follow through on all catering details Responsible for pricing, billing and resolving customer complaints Front End Associate

Costco - Overland Park, KS - 2013 to 2014

- Greets members, answers questions and relays information on special promotions

- Inventory controll

- Assists in other departments as needed

Sales and Customer Service Associate

Amica - Phoenix, AZ - 2010 to 2012

Arizona and New Mexico property casualty licenses

Process casework, including new business offers

Handle calls to their conclusion

Identify account servicing opportunities for existing insureds Barista

STARBUCKS - Prairie Village, KS - 2007 to 2010

• Responsible for customer service, sales and cashiering.

• Regularly opened and closed the facility. Worked within a fast-paced, high-pressure environment. Territory Manager

HARKER'S - Raytown, MO - 2006 to 2007

• Generated market share and market share growth for an assigned geographic region. Utilized in-depth knowledge of products, pricing, marketing and sales strategy. Communicated territory needs and opportunities directly to District Sales Manager.

• Accomplishments include: Award received for increasing territory sales by the largest amount over the shortest time frame.

Customer Care Manager

CARDINAL HEALTH - Kansas City, MO - 2004 to 2005

• Supervised the activities of up to 6 direct reports, including their hiring, training, performance review, compensation and scheduling. Directed the Customer Care team to grow sales and maintain existing accounts, facilitating communications between departments and teams. Resolved account and client problems as they occurred (conflict resolution).

• Provided support value-added programs and trained team to increase generic drug sales. Supported promotional distributions/drop ships and/or local, regional, group and national sales segment promotions. Accomplishments include: Award received for providing highest service level region-wide. Co-Owner

GALLO FRESH PRODUCE, INC - Kansas City, MO - 1989 to 2004 Procurement Manager / Marketing Associate / Sales Director

• Supervised the activities of up to 125 personnel, including their hiring, training and review. Company experience a growth of from 25 to 110 employees, with annual sales of $35M in a 4-state territory.

• Accounts included government contracts, national food service accounts as well as retail and wholesale sales. Directed team activities in marketing, advertising, procurement and account development. EDUCATION

Johnson County Community College

ADDITIONAL INFORMATION

Skilled professional with extensive experience in Sales, Account Development, Management, Customer Relations, Conflict Resolution, Business Operations and Communications. Detail-oriented, with outstanding work prioritization skills and aptitudes. Team player with a positive work attitude. Experience working with individuals from a wide variety of backgrounds.

Proficiency areas include:

• Consistently developed, expanded and maintained sales, client base and gross margins

• Developed partnerships with clients and potential clients

• Prospected new business via telephone and on site visits

• Microsoft Office proficiency

• Excellent problem-solving abilities

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