Sales Associate Customer Service

Skills

Work History

Heidi Noel Benoit

Customer Service/Sales Representative

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Report preparation

Complaint resolution

Sales expertise

Staff education and training

Technical Support

Professional telephone demeanor

Administrative support

2019-04 - Current Owner/Lash and Nail Artist

Heidi Noel's Lashes & Nails, Rogersville, MO

Maintained master appointment calendar covering all customer visits, employee schedules and special events.

Responded to customer requests and concerns about gel application and nail art designs.

Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.

Implemented deals for specialty services such as acrylic nails Provided training and mentoring to new staff to maximize performance. 2018-11 - 2019-02 Sales Associate

Capital Vacations MO, Branson, MO

Guided sales prospects on resort property tours and followed up with targeted sales presentations.

Address Rogersville, MO, 65742

Phone 417-***-****

E-mail ************@*****.***

Education

Additional Information

Developed top-tier negotiating skills and turned customer objections into sales opportunities.

Generated quality referrals or sales leads.

Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.

Mentored less-experienced coworkers in timeshare industry sales techniques and customer service practices.

2014-05 - 2017-05 Sales Associate/Customer Service Save on Branson MO

Engaged with customers to build rapport and loyalty. Maintained records related to sales, returns and inventory availability. Solved customer challenges by offering relevant products and services. Educated clients on current promotional offerings and products using persuasive selling tactics.

Provided positive first impressions to welcome existing, new and potential customers.

Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

Maintained calm demeanor and professionally managed issues in busy, high- stress situations.

2012-12 - 2014-04 Front Office Assistant

CoxHealth MO, Branson, MO

Completed patient check-in processes by verifying insurance and submitting forms to nursing team.

Directed phone inquiries, answered customer questions and scheduled appointments.

Prepared mail and packages for shipment, pickup and courier services to expedite delivery.

Prepared meeting rooms and materials and recorded important information. Screened visitors and issued badges to maintain safety and security. Followed detailed directions from management to complete daily paperwork and computer data entry.

2004-08 - 2006-06 Ozark High School - Ozark, MO

President of Medical Explorers at Mercy Hospital for 4 years.

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