Customer Service, Data Entry, Caregiving
Resume:
Nicole Noggle
Support Professional
Largo, FL
********@*****.***
Seeking a position where a pleasant personality, compassion and integrity are highly valued. It is important that this position would highlight the excellent communication skills, strong work ethic and positive enthusiasm that are displayed on a daily basis. Willing to relocate to: Florida, Georgia
Authorized to work in the US for any employer
Work Experience
Customer Assistance Specialist
Central Vacuum Stores - Saint Petersburg, FL
January 2020 to April 2021
Provided excellent customer service to callers needing assistance with their orders, specifically for returns or status updates. Managed several email and voice-mail accounts daily. Responsible for tracking orders through the Fed Ex system as well as tracking products and shipments through an internal warehouse database.
Private Caregiver
Private party/home owner. - Saint Petersburg, FL
August 2019 to December 2019
Cared for elderly woman in her home 5-6 days per week. Supplied all of her meals, including cooking, freezing, meal prep. Dispensed and organized medications, scheduled all doctor appointments; transported to appointments. Assisted with daily activities; bathing, dressing, shopping, paying bills, phone calls, companionship.
Medical Receptionist (Temp)
Tri-Star Medical Partners - Largo, FL
July 2019 to September 2019
Answered multiple busy phone lines; assisted patients with scheduling appointments in four doctor practice. Took detailed messages regarding patient medical symptoms for doctors, as well as detailed prescription orders to be placed. Properly managed and filed patient records (paper); and sorted faxes. Routed calls for medical personnel, based on discernment of need/urgency, as well as relaying messages for referrals and authorizations department. Processed patient payments and documented (paper) and posted (electronically).
Preschool Teacher
Temple Beth-El ECC - Saint Petersburg, FL
June 2018 to June 2019
Daily responsibilities include organizing daily activities, preparing snacks, and ensuring safety standards are being implemented for the safety of all children in my care. Adhere to all hygiene and cleanliness regulations in respect to caring for young children. Utilize behavioral techniques while exhibiting patience and understanding in resolving conflicts. Attend child care trainings/classes in adherence to the clock hour fulfillment required by the Licensing Board.
Membership Specialist/ Kid Zone Attendant
YMCA - Largo, FL
February 2018 to September 2018
Assisted new and existing members with account needs; setup, or changes, providing excellent service at all times. Responsible for carrying out proper security measures for the protection of our children’s programs, which include collecting identification from every person who comes in, as well as monitoring activity of those entering and exiting the facility to use the public cafe or attend sports programs. Kept reception area and entrance neat and clean and free of safety hazards. As a Kid Zone attendant, responsible for safety of children of all ages, in one very large area. Entertained those children while parents enjoyed a workout; often incorporating sports, games, art or musical activities. Nanny/Babysitter
Ebony Potts - Saint Petersburg, FL
June 2017 to December 2017
Responsible for the care of two children, ensuring a safe environment. Safely transported to and from school and activities, provided meals, homework assistance and personal care. Sales Support Specialist
Central Vacuum Stores - Clearwater, FL
September 2015 to July 2016
Provided excellent customer service to callers needing assistance with their orders, specifically for returns or status updates. Managed several email and voice-mail accounts daily. Responsible for tracking orders and processing returns through the Fed Ex system as well as tracking products and shipments through internal warehouse database.
Client Service Representative
VCA Noah's Place - Saint Petersburg, FL
July 2015 to September 2015
Checked in pet patients; scheduled appointments, sent electronic lab and prescription requests; uploaded client information into EHR system; collected payments, reconciled credit card payments and balanced cash drawer daily.
Paraprofessional
Pinellas County Schools - Saint Petersburg, FL
January 2015 to July 2015
Responsibilities
Taught small groups of children in reading, writing and collaborative skills. Used behavior modification techniques in order to ensure successful learning. Implemented techniques in redirection to help keep students focused on their task; using signals and short phrases of encouragement. Accomplishments
Students greatly improved in their reading, writing and communication skills by advancing in their reading levels and also gaining an understanding of formatting and organizing their thoughts, further developing their writing skills. Students realize their capabilities by the ways adults encourage them and communicate with them. I feel I have helped students to set and reach goals simply by believing in their abilities and teaching them to focus on their strengths rather than their weaknesses. Skills Used
Excellent verbal and written communication, spelling, proofreading, leadership, positive role modeling, accountability, tactfulness.
ESE Associate
Pinellas County Schools - Largo, FL
February 2006 to January 2015
Classroom Assistant; High-Need Emotional/Behavioral, Fitzgerald Middle
- Assisted teacher with behavior modifications, co-teaching in small groups.
- Responsible for monitoring and recording daily behaviors.
- Tracked data; wrote information regarding behaviors observed and interventions used.
- Clerical assistance; proofreading; grading work.
- Counseling; intervention; parent contact.
-Created reward system; charted progress for visual reinforcement Sales Assistant
Tampa Bay Newspapers - Seminole, FL
October 2005 to January 2006
Responsibilities
Proofreading ad material; data entry; reception/switchboard duties. Skills Used
Proofreading, editing, writing, customer service, telephone etiquette, collecting and recording payments. Education
Certificate Program in Healthcare Informatics
St. Petersburg College - Saint Petersburg, FL
2013 to 2015
Associate in Arts Degree - in General Studies
St Petersburg College - Saint Petersburg, FL
2010 to 2013
Diploma
Northeast High School - Saint Petersburg, FL
1985 to 1989
Skills
• Microsoft Office, Outlook; experienced with both PC and Mac (10+ years)
• Marketing
• Quickbooks
• Child care
• Teaching
• Microsoft Excel
• Training
• Microsoft Office
• Filing
• Organizational Skills
• Proofreading
• Sales Support
• Medical Receptionist
• Babysitting
• Microsoft Publisher
• Nannying
• EMR Systems
• Senior Care
• Meal Preparation
• Phone Etiquette
• Caregiving
Certifications and Licenses
Certificate in Healthcare Informatics
Present
Studied the rules and regulations of the healthcare industry; privacy laws, and usage of electronic health record systems in various medical settings. Additional Information
Technology Skills
Technologically adept
Intermediate IT skills
Microsoft Office, Outlook, Print Shop, Publisher (have proficiently used in-house systems of previous employers, such as Maximiser, which featured demographic compilation tools for use in media and broadcast advertising)
Experienced with PC and Mac computers
Efficient with Printers, Copy Machines, Fax Machines
Contact this candidate