Warehouse Associate Customer Service

MARINETH SIMPSON

Mobile Number 859-***-****

Email Address: *************@*****.***

I am currently studying for a degree in Management Information Systems and Business Analytics, with an estimated conferral date in August 2023. I have a degree in Business Administration and Management. Proven analysis, leadership, customer service, and people management skills, with a good work ethic and good interpersonal skills. Knowledge of Lean Six Sigma philosophy, Enthusiastic about solving operation management problems, and comfortable with ambiguity. I received compliments from colleagues and managers on my dedication to duties and responsibilities and success in my undertakings. One of the most significant accomplishments is expanding the business line from distributorship to Real Estate. Integrity, respect, and responsibility are my leadership philosophy.

PROFESSIONAL SKILLS AND WORK EXPERIENCE

Citibank, Florence, Kentucky (2022)- Elite Customer Specialist

Respond in a friendly manner and with compassion and empathy to client’s inquiries about their accounts in general

Amazon, Kentucky (2019-2022)- Warehouse Associate

Shinyland Corporation-Marketing and Customer Account Officer

Marketing and Advertising. Making plans on how to market the products. Study the target market, which includes people, places, promotions, products, and prices. See to it that the products are launched to the appropriate social status of the people.

Conduct competitive analyses on the products such as prices, quality, branding, style/features, and markets and study the movement of the competitors

Create monthly reports on services and products based on the daily goals

Manage product quality. See to it that every specific product is of standard quality before it is delivered to the customers by conducting a random inspection of the product itself and regular meetings with the Supervisors to remind them of the importance of quality.

Analyzed data on production and workflow through production data

Dealing with and resolving customers’ complaints.

Managed the Accounts Receivables and Payable transactions. See to it that the company’s Financial Statement, including budgets, will not be compromised.

Handling clients’ accounts and maintaining their confidentiality. Conduct client inventory. See to it that the numbers did not diminish.

Study the Supply and Demand of the market by studying the status of the current economy to make sure that present and prospective products are still within demand and at affordable prices.

Keeping records of all the company’s business permits and all other government documents and processing the renewal and/or application of the same with the corresponding government office.

Managed company’s funds. Monitoring and approving the necessary budget for internal expenses. See to it that the details of the internal and external budget proposal are honestly made.

Contribute ideas and planning on business expansion. Considering and applying the knowledge of the market strategy and legal factors that affect the projects.

Collaborating with supervisors. See to it that the weekly meeting is conducted with Marketing, Accounting, Operation, and Warehouses Supervisors to refresh and remind them of their responsibilities.

Conduct associate’s visitation.

Arranged meetings with current and prospective clients. Discuss the terms and conditions, as all the clients are wholesalers.

Weekly meetings with the Marketing, Accounting, and Operation staff. Address all the concerns, follow up on tasks to be completed, and ask for all updates, suggestions, and comments about everything.

Monitoring the maintenance of the safety standards of the offices and warehouses.

Planning and monitoring activities of the sales department.

Auditing clients’ charts on a regular basis to ensure the integrity of the marketing operation.

Filing documents, depositing cash in the bank, and preparing journal entries.

Legal consultation for the company. See to it that all rules and regulations of the company are based on laws.

Prepare or approve drafts for employees’ memos.

Real Estate management, such as buildings and tenants.

EDUCATIONAL BACKGROUND

Colorado State University, Aurora, CO USA

Management Information Systems and Business Analytics (Present)

Centro Escolar University, Manila, Philippines

Bachelor of Science in Business Administration and Management (USA equivalent

Completed)

Knowledge and Skills

Microsoft Word, Excel, Spreadsheet, Outlook, PowerPoint, MS teams Lean Six Sigma

Leadership, Customer Service, Management

Language/s: Tagalog, English

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