Business Analyst Management Specialist

KRITIKA JHAMB

Phone: +1-667-***-****

Maryland, US

Email : *******@*****.***

SUMMARY

Business Analyst/ Product Owner with over 6+ years of experience supporting business

solution software and analyzing business operations. Motivated with the technical expertise

and business acumen necessary to translate business requirements and objectives into

scalable, highly resilient, and successful system solutions. To work in a challenging and

intellectually stimulating environment that offers avenues for growth in potential, based on

capabilities and hard work.

HIGHLIGHTS

• Analytical/Technical skills • Risk Management

• Collaboration and teamwork • Agile and Scrum framework

• Influence stakeholders • User Acceptance Testing(UAT)

• Project management • Requirements Gathering & Analysis

• Quality control methodologies • Service and Product design

• Prioritization/Organizational skills • Conducting Design Sprints

SKILLS

• Strong communication and technical skills with the ability to quickly grasp technical

issues/concepts

• Skilled in managing the project from understanding, analyzing requirements, preparing

BRD’s, FRD’s, risk mitigation plan, mapping documents, gap analysis, roadmap and

control process change management

• Experienced with Agile software development methodology, using both Scrum and

Kanban Frameworks

• Manage the scrum ceremonies which include Sprints, Sprint Planning, Scrum, Sprint

Review and Retrospective

• Experienced in creating process flow diagrams using multiple tools such as LucidChart,

Visio

• Skilled with Atlassian- Jira/Confluence, Monday.com project management software

• Experience in Documentation including BRD, FRD, Use Case, Acceptance Criteria,

Test Cases and

• Experienced in Software Engineering work experience in an Agile / SDLC environment,

Waterfall environment with system design, solid software design, coding, testing,

maintenance. operating and debugging skills.

• Basic understanding of Cloud such as Microsoft Office Azure cloud, Google Cloud and

Amazon Cloud.

• Have knowledge of the Magento Order Management system (MOM), Magento2 admin,

extensions, elastic search, Marketo, ERP system (such as INFOR), Payment

management system (CenPOS), Chatbot system and Logistics Supply chain management.

• Knowledge of testing fundamentals such as Manual Testing including Test Cases, Unit

testing, Integration testing, Acceptance testing, System Testing, Sanity Testing, Smoke

Testing, Functional and non-Functional Testing. Also, have knowledge of RTM

(Requirements Traceability Matrix), Regression Testing, Performance testing, Stress Testing

UAT, Agile Testing, API testing using Postman and Swagger.

• Experienced in E-commerce, Health care, Telecommunication, Insurance, CRM

related projects

• Experienced projects based in using following technologies such as Magento 2 platform

including Magento Order Management System (MOM), Payment gateway system-CenPOS,

API management-APIGEE; Postman, PIM- Salsify, ERP systems such as AS400, CRM

tools such as Dynamics 365

• Experienced in Salesforce projects having basic techniques of Data Management,

Reports and Dashboards, CRM, Elicitation of requirements, flow and process diagrams.

Have basic understanding and knowledge of Salesforce Lightning framework, Lightning Bolt

WORK HISTORY

April-21 to Jan 2022 Product Management Specialist

Company Name – Deloitte-USI

• Engage to gather software requirements/business rules and ensure alignment with

development teams

• Translated business requirements into technical documentation and ensured all parties

had a clear and common understanding of both the business priorities and defined solution

• Work as Product Delivery responsible to achieve and deliver the deployment following

Agile - Scrum framework

• Follow and manage the scrum ceremonies which include sprints, sprint planning, scrum,

sprint review and retrospective

• Create the project reports which include the project work to be sent out to the

stakeholders

• Perform tools assessment, evaluation, and recommendation analysis

• Identify gaps or streamline opportunities in the current tool sets to drive continuous

development and operational process improvements

• Managed backlog of user stories and established user story acceptance criteria and

refined stories with Scrum teams

• Defining the road map and prioritizing the backlog of work to meet the vision in a timely

manner to meet market and customer demands

• Drive and own backlog grooming and management prioritize the iteration and drive

acceptance testing and delivery of iteration

• Created Sprint Release Plans with input from development teams

• Met regularly with Business and internal stakeholders to understand the company's

plans for the products

• Developed technical documentation including business requirements, functional

specifications, support documentation, user guides; created use cases, use case diagrams,

activity diagrams, state diagrams based on UML Methodology and business process

workflow diagrams

• Assisted the QA team in preparing the test plan, test cases, test scripts and actively

participated in functional testing, system testing, performance testing, regression testing,

smoke testing and user acceptance testing (UAT)

• Applied Agile methods and processes to promote a disciplined and transparent project

management process

Dec-20 to Apr-21 Sr. Business Analyst/Product Owner

Company Name – Netsmartz House, India

• Worked collaboratively with team members to design solutions that met clients’ business

requirements and fulfill user stories

• Translate stakeholder requirements into deliverables such as functional specifications,

user cases, user stories, workflow/process diagrams, data flow/data model diagrams

Develop business architecture using requirements such as scope, processes, alternatives,

and risks

• Work with the Pre-sales team to create documentation

• Identify and reconcile errors in client data to ensure accurate business requirements

• Draft and maintain business requirements and align them with functional and technical

requirements.

• Work with business training areas to communicate changes to existing workflows

• Develop plans for project tasks, including scheduling and coordinating activities of other

team members to produce deliverables

• Communicate with appropriate parties to successfully influence project scope, design,

and outcomes and to successfully complete assignments

• Facilitate weekly meetings with clients to document requirements and explore potential

solutions

• Communicate client’s business requirements by constructing easy-to-understand data

and process models

• Manage the scrum ceremonies which include Sprints, Sprint Planning, Scrum, Sprint

Review and Retrospective

• Ensure that all requirements and recommended solutions comply with the organization

and Its standards/objectives, including data governance, automation and integration

objectives

• Creates and tracks detailed work plans, schedules, estimates, resources, and status

reports

• Identified and replicated intricate and inconsistent issues, analyzed them, prepared root

cause analysis (RCA) reports, found the root cause and fixed them after proposing the

solution to client

July-18 to Nov-20 Business Analyst/Product Owner

Company Name – Source Mash Private Limited, India

• Collaborated with stakeholder groups across the organization to ensure business and

technology alignment. Proposed solutions meeting defined specifications and needs

• Develop business architecture using requirements such as scope, processes,

alternatives, and risks.

• Identify and reconcile errors in client data to ensure accurate business requirements

• Draft and maintain business requirements and align them with functional and technical

requirements

• Develop and implement analysis, reports, and metrics to represent the business

performance for the organization

• Analyzes business data and reports the performance of the organization

• Responsible for performing the phases of the SDLC including technical research, report

requirements analysis, and technical report design

• Design test plans and conduct unit/acceptance testing for large scale projects

• Creating and developing user stories based on business and systems requirements, as

well as defining and elaborating user stories with validation and acceptance criteria

• Effectively collaborated across all teams and communicating results of multiple software

releases

• Manage development and execution of test plans and defect tracking for large scale

projects

• Recommended operational improvements based on tracking and analysis

July-16 to July-18 Business Analyst/Product Owner

Company Name – U.S. Enterprises Private Limited, India

• Gathered and analyzed business requirements for various projects by collaborating

directly with the department to access impact and provide alternate solutions when

necessary

• Works with stakeholders, establishes and manages the software development lifecycle

(SDLC)

• Developed work plan timelines and manage workflows to meet project timeframes

• Develop implementation plans, including the scheduling of project milestones

• Interdepartmental coordination Documentation SRS (Software Requirements

Specifications) WBS (Work Breakdown Structure)

• Provided functional, technical, project management and training support for several

globally implemented applications

• Accessed computerized financial information to answer questions related to specific

accounts

• Mapped current processes and offered recommendations for improvement

• Identified process inefficiencies through gap analysis

• Creating new business rules and process flows for proposed system enhancements

• Assist in providing verification support during monthly production releases

• Create test scenarios and analyze program results to ensure requirements are met

• Ensure that technology solutions meet global business requirements, goals, and best

practices

EDUCATION

2016 Bachelor of Engineering (CGPA-7.82)

ACCOMPLISHMENTS

(Certification and Badges)

May, 2021 Agile at Work: Getting Better with Agile Retrospectives Certification

May, 2021 How to Fix Bad Agile Certification

June, 2022 Scrum Advanced Certification

Jan, 2022 The Ultimate Agile Scrum Master Certification Training

June 2022 Business Analyst Best Practices

June 2022 Process Mapping for Business Analysts

June 2022 Essential Business Analyst Skills

June 2022 User Story Creation

July 2022 Salesforce Business Analyst: Quick Look

July 2022: Admin & BA Job Comparison: Quick Look

July 2022 Strategies for Presenting to Executive Audiences

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