Support Representative Customer Service
Resume:
Crystal Gallegos
Albuquerque, NM
****************@*****.***
Energetic, hardworking, Medical Assistant and Phlebotomist, passionate about helping others and making sure patients of all ages are taken care of efficiently. Easily develop rapport with others, team player, and enjoys learning new things and acquiring new skills. Authorized to work in the US for any employer
Work Experience
Patient Care Technician
Fresenius Kidney Care - Albuquerque, NM
2019-02 - 2019-12
Assessing patient vitals, canulation, educated patients on kidney care, water treatment and preparation, ensured the comfort and safety of the patients Customer Service
EYE ASSOCIATES OF NEW MEXICO
2015-11 - 2017-04
for patients who need to make appointments or have eye emergencies. Worked with several doctors' schedules and specialties, scheduled according to those specialties. Did chart audits, scanned old charts into electronic system, destroyed charts. Worked with nurse to schedule emergency patients accordingly.
Patient Care Technician
DAVITA
2014-07 - 2015-10
Hired on full time. Duties include assessing patient's vitals, canulation, chart audits and ensuring the comfort and safety of the patients in the dialysis center. Provide quality care for the patients. Customer Service
T-MOBILE
2007-10 - 2009-11
leadership; scheduled team meetings and mentored employees who were struggling, technical support to customers, and scheduling.
Customer Service
BIG DOG SPORTSWEAR
2005-10 - 2007-10
leadership including scheduling according to payroll, meetings, inventory, opening and closing, bank drops, in charge of cash handling, end of month stats. Education
Associates of Occupational Science in Medical Assisting WESTWOOD COLLEGE - Denver, CO
2014-07
Skills
• MEDICAL
• Phlebotomy
• Injections
• Draws up Medication
• CPR
• EKG
• Stitches
• Vitals
• Urinalysis
• MANAGEMENT
• Worked as a manager at Big Dog Sportswear for two years, supervising the staff and handled all responsibilities of the store.
• Worked as a Customer Service Technical Support Representative, helped schedule team meetings, mentor new employees and struggling employees, provided customer service and technical support for all smart phones.
• Experience in Microsoft Excel, Windows, 10 key touch, can type 30-40 wpm
• COMMUNICATION
• Managerial experience includes communicating with staff, vendors, other managers, customers, and employers.
• Was in charge of putting together weekly schedules according to the payroll budget as well as working with advertisement supervisors for marketing ideas.
• LEADERSHIP
• Currently assist my team mates with patient's vitals and canulation, chart audits, patient scheduling, travel to other clinics to assist with patients.
• Have received promotions soon after hire date.
• Sterilization
• Sanitization
• and Disinfecting
• CSR
• Customer Service
• Call Center
• Customer Support
Additional Information
I have mainly worked in the medical field over the past few years. However, my daughter became ill and I am in need of a job I can do remotely from home.
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