Scheduling Coordinator Customer Support
Resume:
EDUCATION
Maple Woods Community College
Aug ****- May 2021
3.7 GPA
Phi Theta Kappa Honor Society
Coursera
Foundations of Project Management Certificate
Grade Achieved: 95.22%
July 2021
Park University
Project Management
Aug 2021-
3.0 GPA
ALICIA
CARUTHERS
OFFICE ADMINISTRATION
CUSTOMER SUPPORT
PROJECT COORDINATOR
BOOKKEEPER
WORK EXPERIENCE
FIDLAR TECHNOLOGIES
OFFICE ADMINISTRATION/ CUSTOMER SUPPRT
MAY 2022 -
• Maintain expert technical knowledge of new and existing hardware and equipment. Maintain expert technical
knowledge of new and existing hardware and equipment. Prioritization of calls, tickets and managing workflow. Records purchases, maintains database, performs
physical count of inventory, and reconciles actual stock count to computer-generated reports. Receives,
unpacks, and delivers goods; re-stocks items as
necessary; labels shelves. Processes and/or approves invoices for payment. Billed customers for products and/or services.
• Generated accounts payable reports, so timely payments can be made to vendors.
• Checked invoices for discrepancies in price, quantity and items.
• Issued monthly statements, keep customers files
updated with current invoices, bills and contact
information.
VELOCITI
SCHEDULING COORDINATOR
AUGUST 2021 – APRIL 2022
Schedule and Manage day to day
responsibilities/activities of field technicians.
• Communicate daily to Customer Service
Representatives, Project Managers & fellow account team members.
• Plan, execute, and finalize schedules according to strict deadlines and within budget.
• Interface with customer/clients on a regular basis, providing project status and problem resolution.
• Provide technical guidance and direction for field PHONE:
WORK:
563-***-**** EXT 265
WEBSITE:
https://www.linkedin.com/in/alici
a-caruthers-421b72178/
EMAIL:
**************@*****.***
technicians.
• Maintain appropriate levels of communication with the customer to ensure that the customer is well-informed before, during and after service engagements.
• Insure that services are provided in the time frame promised to the customer, and that the quality and completeness of work performed meets or exceeds the expectations of the customer.
• Assist Account Team with billing for time & materials services and service agreements.
• Accurate completion, timely submittal and archival of required service documentation. This includes Velogic data accuracy, Customer Acceptance Forms and weekly billing.
GRANITE CITY FOOD AND BREWERY LEGENDS
HOURLY ASSISTANT MANAGER
MARCH 2019 – JULY 2020
• Coordinating daily restaurant management operations
• Delivering superior food and beverage
service.
• Responding efficiently and accurately to guest issues GRANITE CITY FOOD AND BREWERY ZONA ROSA
BAR MANAGER
NOVEMBER 2015- MARCH 2019
• Our annual budget for our profit and loss was 3 million dollars. Within the three years of bar management, I cut our alcohol loss from 15 to 12 percent and maintained our goal loss until the remainder of my stay as
salary manager.
• I ran a staff of 60 employees consisting of employees of diverse backgrounds and experiences.
• Worked in the restaurant industry as an hourly employee for 10 years before moving into management.
• Other than experience I had no prior education and became a tactile learner, learning behind the scenes dexterities such as inventory, scheduling, fundraising, training
• Microsoft proficient and bookkeeping.
SKILLS
SALES AND CRM OVERVIEW
Credential URL:
https://www.coursera.org/account/accomplishm
ents/certificate/UB3ZYX4Q3D5V
OPPORTUNITY MANAGEMENT IN SALESFORCE
Credential URL:
https://www.coursera.org/account/accomplishm
ents/certificate/UB3ZYX4Q3D5V
FOUNDATIONS OF PROJECT MANAGEMENT
Credential URL:
https://www.coursera.org/account/accomplishm
ents/certificate/3RJUZPVXK39E
Contact this candidate