Property Manager Customer Service

Esperanza Sanchez

San Marcos, TX 512-***-**** aduf0q@r.postjobfree.com

PROPERTY MANAGER

A versatile, innovative property manager and customer service-oriented leader with 15+ years of customer-facing experience. Self-starter, quick learner, and hands-on approach with an in-depth knowledge of business operations. Outstanding communicator and collaborator with proven flexibility to excel in independent and team environments. Confident decision-maker who quickly and accurately assesses client needs and formulates solutions to bridge gaps and strengthen organizations from the inside out. Thinks outside the box to come up with solutions that work for everyone. Proficient in the management of accounts receivable and customer service. Fluent in English and Spanish. LEADERSHIP IMPACT

Trusted Property Manager who consistently delivers quantifiable value by serving communities with a hands-on approach and strategic operations management.

Business Development Strategist with an entrepreneurial mindset and a contemporary approach to solving diverse business problems through innovation, scalability, and reliability.

A results-driven, Decisive Leader who is highly skilled at building stakeholder relationships and managing change, creating measurable procedures, and counseling/developing individuals and teams. SIGNATURE COMPETENCIES

Property Management Asset Management Problem Solving Project Management Personnel Management Critical Thinking Operations Management Regulatory Compliance Sales License Process Improvement Training & Coaching Real Estate Budgeting/Cost Control Recruiting & Hiring Safety Protocols PROFESSIONAL EXPERIENCE

Sun Communities – Boulder Ridge Sep 2018 – Oct 2022 GENERAL MANAGER

Managed properties as directed by the property owners and followed the standards and procedures of the company.

Oversaw the day-to-day operations of a 1,220-site manufactured home community with a team of 9 that consisted of 4 maintenance, 2 Sales Reps, an assistant GM, and three operation assistants.

Had homes for sale, rent, brokered new homes, pre-owned homes, and various plans with an overall goal of making every resident a homeowner.

Successfully directed several contractors to complete installation of homes and turns to resale or rent homes in our inventory.

Completed financials with variance explanations, both favorable and unfavorable.

Met budgeted income and occupancy without fail, month over month.

Chosen to mentor three new managers and oversaw four other communities that did not have a manager.

Set up these offices to streamline operations with company policies and procedures.

Met CNOI and bonused every year, winning a trip to the Bahamas in 2019 for being 10th out of 428 communities in sales.

Closed 184 homes in 12 months while outpacing the budget from 2018-2021.

Started at a community in San Marcos, closing out an expansion a year early with a total of 655 homes, promoted to Boulder Ridge, the largest community in the company portfolio, in 2021.

- See More on Page Two -

Esperanza Sanchez 512-***-**** aduf0q@r.postjobfree.com Page 2 Atlantic and Pacific – Logan’s Mill Oct 2016 – Sep 2018 COMMUNITY MANAGER

Oversaw the day-to-day operations of a 360 unit multi-family community; achieved occupancy of 99%.

Successfully put together an award-winning team, achieving an occupancy of 99%, which had never been met.

Singled out as a variance superstar for twenty-two months.

Worked with various vendors to keep the community marketable and exceeded budgeted occupancy and monthly renewals.

Moved temps to permanent positions within the community and promoted the leasing consultant to assistant Manager and finally community manager.

Nominated and attended classes to become a perfect trainer for new managers within the region. Barge Properties – Crescent Oaks Aug 2014 – Oct 2015 PROPERTY MANAGER

Maintained property rentals by advertising and filling vacancies, negotiating and enforcing leases, and maintaining and securing premises.

Established rental rates by surveying local rates and calculating overhead costs, depreciation, taxes, and profit goals.

Attracted tenants by advertising vacancies, obtaining referrals from current tenants, explaining the advantages of location and services, and showing units.

Contracted with tenants by negotiating leases and collecting security deposits.

Accomplishes financial objectives by collecting rents, paying bills, forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action. AMC REIT – North Bluff Estates Oct 2010 – Jan 2014 PROPERTY MANAGER

Provided opportunities for increased occupancy and successfully held occupancy rate at 100% for two years.

Followed Landlord-Tenant Laws And Regulations.

Handled maintenance requests.

Collected and deposited rent.

Capstone Real Estate Services – Woodland Heights Jun 2008 – Jul 2009 ASSISTANT PROPERTY MANAGER

Inspected property conditions and coordinated maintenance activities.

Managed budgets, accounts, rent collections, and tenant notices.

Created and distributed marketing materials to attract new tenants. The Limon Group – Keller Williams Feb 2007 – Jul 2009 LICENSED AGENT

Generated client leads to buy, sell, and rent a property.

Counseled clients on market conditions, prices, and mortgages.

Showed properties to potential buyers and renters.

Presented purchase offers to sellers; facilitated negotiations between buyers and sellers.

Reviewed purchase contracts to ensure terms were met. Sherman Residential – Rocking Horse Ranch Jul 1999 – Jan 2007 PROPERTY MANAGER

Provided expertise, including documentation of orders, liaising with vendors and directing all resident functions and marketing opportunities.

TECHNICAL PROFICIENCIES

Microsoft Office: Word/Excel/PowerPoint/Outlook, Proprietary Company Software

Contact this candidate