Customer Service Floor Supervisor
Resume:
M
Viviana
Marchese
vivianamarchese*5@g
mail.com
Roanoke, VA 24017
SUMMARY
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Organized office coordinatorwith extensive background coordinating workflow and delegating tasks. Works with upper management to resolve issues and advocates for employee needs. Promotes workplace safety through stringent enforcement of OSHA requirements. Articulate professional talented at monitoring and managing customer service experience in all departments. Recognized for maintaining current and accurate knowledge of product features, benefits and availability. Excellent decision-making, multitasking and leadership abilities.
SKILLS
Performance Improvements
Stock Management
Process Review
Complaint Resolution
Schedule Coordination
Decision Making
Spreadsheet Tracking
Computer Skills
Positive Attitude
Email and Phone Communication
EXPERIENCE
Floor Supervisor
Lynchburg, VA
BMS Direct/ Mar 2020 to Current
Connected with customers to provide assistance and collect feedback to optimize operations.
Addressed employee issues and conflicts to provide input, feedback and coaching. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Managed inventory and stock levels in coordination with purchasing and receiving department.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
Office Manager
Roanoke, VA
Amerilfe/ Sep 2009 to Aug 2012
Managed office inventory and placed new supply orders. Coordinated office activities and operations to secure efficiency and compliance with company policies.
Prepared meeting agendas and recorded and transcribed minutes. Created notices and advertisements for available vacancies on job seeker websites. Managed office budget to handle inventory, postage and vendor services. Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes. Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Quality Control Inspector
Vineland, NJ
Meredith Farms/ Mar 2000 to Jun 2008
Adhered to safety protocols to minimize equipment damage and avoid injuries. Conducted routine visual inspections of foul work to uncover issues with compliance and tolerances.
Conducted quality assurance surveys, monitoring and seeking input from team members to verify compliance with company standards. Reviewed finished products for quality and conformance to work orders, assigned grades and removed non-conforming pieces for recycling or correction. Led cross-functional team evaluations of production metrics and test results. EDUCATION AND TRAINING
Associate of Science
Stratford Career Instit
Minor in business
LANGUAGES
Spanish:
Native/ Bilingual
CERTIFICATIONS
Servsafe Training -2001
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