Sales Associate Customer Service

SK

SUSAN KERSHAW

************@*****.*** 614-***-**** GROVE CITY, OH 43123

To obtain a position in Billing, Customer Service, Retail, Transportation/Office. Accounts receivable expertise

Medical transport billing

Claims processing

Microsoft Office expertise

Retail sales customer service

Freight operations

Shipping and receiving understanding

Problem-solving abilities

Inbound and Outbound Calling

Courteous demeanor

Cash Handling

Nationwide Arena Columbus, Ohio

Concession Stand Worker/Volunteer

01/2016 - Current

Received orders and fulfilled orders quickly and efficiently. Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements. Served food and beverages with focus on quality items and superior service.

ResCare Workforce Services Columbus,

OH

RECEPTIONIST

01/2013 - 11/2013

Sign in Clients, answer phones, create files,

Answer phones, contact clients who missed appointments Created files, help Clients with computer assessments Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules. Toys R Us Columbus, OH

SEASONAL SALES ASSOCIATE

11/2010 - 01/2013

Assisted store guests, restocked shelves,

Answer phone calls

Ran cash register

FedEx Freight West Jefferson, OH

BILLER/DRIVER CHECK

11/2010 - 08/2012

Entered Consignee billing information from Bills of Lading, customer service, Rate Quotes, Appointments

In March of 2011 received a promotion to Driver Check-In, verified that all information was filled out correctly on the Bill of Ladings from city drivers daily, printed out travel copies and manifests and sent them down to the dock supervisors

Old Dominion Freight Line, Inc.

Columbus, Ohio

Receptionist/appointment Clerk

11/2003 - 10/2008

Driver check out, printed out city drivers' paperwork for the day In May of 2004 received a promotion to OSD Clerk

Responsible for taking care of issues with all freight either calling the consignee or the shipper to get the issue resolved Ran daily reports.

Made appointments for customers based on individual preferences. Summary

Skills

Experience

Old Dominion Freight Lines Columbus,

OH

OS&D CLERK

11/2003 - 10/2008

Demonstrated self-reliance by meeting and exceeding workflow needs. Provided status updates to keep upper management informed and to reach goals.

Resolved product or service problems by clarifying customer complaints and determining optimal solutions.

Displayed strong telephone etiquette, effectively handling difficult calls. Westland High School Galloway, OH

Diploma

Education and Training

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