Time Delivery Remote Data

Robert (Bob) Wickham

Mosinee, WI *****

Ph: 208-***-**** ********@*****.***

http://www.linkedin.com/in/BobWickham

US CITIZEN

PROFESSIONAL SUMMARY

Senior Technical Project/Program Manager with a proven record of driving organizational change and improving processes and efficiency in culturally diverse global environments. Specializing in the areas of IT Infrastructure, Physical Security, Supply Chain, Logistics, enterprise business applications implementation and service management (ITIL), Business Intelligence, Data Base Systems, eCommerce and eBusiness. Experience in IT related areas of responsibility including Network-centric operations, threats against networks, Information Security, Risk Mitigation, Network Vulnerability Assessments, Incident Response/Reconstruction and physical security. Robert not only a recognized expert in the field of Physical Security, but also in the IT world. He knows what it takes to put together successful solutions using tolls of the Physical Security profession, but what they need in the IT space to make them be successful.

ADVANCED EXPERIENCE

All aspects of Physical Security including video surveillance, access control, video forensics, investigations, chain of custody document handling procedures and, ALICE Instructor Certification.

Senior Project Manager – Manufacturing/Supply Chain/Government, Security programs including Access Control, Risk Mitigation and Network Vulnerability Assessments

Program Manager - Iraqi Government [Ministry of the Interior (MoI)] - over $35 million projects for biometric systems and secure ID card production

Adviser – to Government of Iraq, Ministry of the Interior (CIO and staff) on second largest Oracle HR and Payroll System in the world

VP eCommerce – Intellectual property sales – Developed website that earned $19 MM in first year

IT Portfolio Manager – team of 30 software developers, DBA’s and Business Intelligence professionals

Director of IT (US Navy) – Teams of software developers and IT Infrastructure professionals, Network Threat Assessments and Protection, Computer Network Mitigation, Network defense, Master Data Management, access toll development, computer/network forensics, Local Area Networks (LAN), Wide Area Networks (WAN), Voice Over Internet Protocol (VOIP), Information Security, Communications Security and Personal Security.

IT Manager – Manufacturing, MRP, robotic welding and paint systems, supply chain delivery, telecommunications upgrade, and remote data center.

Manager eCommerce and eBusiness – Retail and Food Manufacturer, including warehouse management, logistics and transportation.

Facilitator – technical (“C-Level”) and non-technical communications, conflict resolution, team building

HIPPA, Affordable Care Act (ACA), Data Privacy Compliance and Privacy Act

Thorough knowledge of project cost management, benefit analysis, risk management, funding and estimation of resources

Team Management – outsource/off-shore audiences

Oracle Implementation – large scale IT projects Real-time Application Cluster (RAC), Oracle Enterprise Manager (OEM), RMAN, Data Guard, Oracle Grid Control and Green data center construction

Lean Supply Chain Development – Kaizen events, Global Purchasing Supply Chain, Supplier performance dashboard reporting.

CORE COMPETENCIES

Physical Security Assessments

Access Control Systems

Milestone Systems

Axis Cameras

Hanwha / Samsung Cameras

Network Video Recorders

ALICE Institute Training

IT and Business Strategic Planning

RFP/RFI

Security Systems

Senior Program Management

Biometric Systems

Information Security (INFOSEC)

IT Infrastructure

AGILE/SCRUM

Vendor Managed Inventory (VMI)

eCommerce, eBusiness, EDI

Construction Management

Enterprise Resource Planning (ERP)

Employee Relationship Management

Conflict Resolution

Infrastructure Risk Management

Lean Sigma

Security Management

Master Data Management (MDM)

Benefit Analysis

ITIL/ITSM

SLA’s

Firewall Technology

Budgets

Change Management

Capacity planning and forecasting

PROFESSIONAL EXPERIENCE

Founder and Owner

AB Handyman & Construction LLC Mosinee, WI Jun 2017 - Present

Build, Repair, Remodel business covering central Wisconsin. Managing customer expectations regarding on-time delivery of projects, budgets and within scope.

Founder and Owner

Alfa Base Security LLC Mosinee, WI Jun 2017 - Present

Principal Consultant and Sales Manager for Physical Security company formed to fill the growing need for expertise in the Physical Security Market Space.

The company’s primary focus is in the Federal and International Market Space, as well as provides consulting in the local markets.

Physical Security Consulting Engineer

Heartland Business Systems Little Chute, WI Jan 2017 - Jun 2017

Led pre-sales discussions with customer regarding IP Video Cameras, Network Video Recorders, Surveillance System Software, Access Control, CISCO/Singlewire-InformaCast and Digital Signage. I would work with customers, gathering data to support business requirements and then design Physical Security Systems that would support the business case and budget taking into account existing or needed infrastructure to support POE Power for IP Devices.

Project Manager

Heartland Business Systems Little Chute, WI Nov 2014 - Dec 2016

Supported business operations by conducting Project Management activities for various government and business customers across the State of Wisconsin and Minnesota. Primary focus of projects assigned to were Physical Security installations, CISCO Communications installations, Digital Signage, CISCO Networks, Infrastructure Risk Management, Security Systems, and Firewall technology.

Senior Consultant (Agile Coach) (Contracted Resource)

Omni Resources Appleton, WI Mar 2014–Sep 2014

Client: Security Health Plan (SHP) @ Marshfield Clinic

Coached PMO team on how to combine PMI Project Management Standards and Agile/SCRUM Framework into highbred approaches for managing projects.

Created RFP for client so they could select a Business Intelligence Software Platform and to use the RFP as a template for future software selections.

Project advising on includes Amazon Web Service (AWS) and Amazon Redshift environment using Microsoft 2008 VDI Remote

Data Governance Design – Creating process for Data Governance including MDM.

Project Management (Consultant) (Contracted Resource)

Trissential Mpls, MN Aug 2013–Feb 2014

Client: Oshkosh Truck Corp

Created Roadmap for Global Purchasing Supply Chain (GPSC) and mockup for Supplier Performance Dashboard Reporting to measure:

Delivery Supply Chain Capability

New Product Development

Quality/Launch

Competitiveness of suppliers

Organized and led Business Intelligence Team

Created standardized method for estimating Business Intelligence (BI) projects

Led Projects for:

Enhancing data for determining Indirect Spend thru MDM

SEC reporting of Conflict Minerals

Supplier Performance Dashboard (SPD) Reporting and Enhancements

Senior Project Manager (State of Kansas) (Contracted Resource)

Rose International Topeka, KS Oct 2011-Feb 2013

Led Kansas Eligibility Enforcement System http://www.kees.ks.gov/ (Affordable Care Act – ACA Funded) project team for the Kansas Department for Children and Families (DCF) Agency (a $139 Million Federal and State funded project)

Coordinated planning, requirement gathering, design, development, testing and implementation of the changes required for the implementation and modification to the Accenture Public Service Platform (APSP) package for social program eligibility and management for the Affordable Care Act (ACA)

Project oversight of human services eligibility and enrollment, FNS and CMS standards and guidelines

Maintained and updated Risk Register, project work plans, Issue Log and dependencies

Provided conflict resolution to teams as required

Escalated to management risks, issues and conflicts

Monitored Joint Application Design (JAD) for compliance to ensure MDM rules were followed.

Participated in Toll Gate reviews hosted by CMS and FNS

Oversight advisory duties on HIPPA and Data Privacy compliance and Privacy Act

Adviser and Program Manager (Working with United States Forces) (Contracted Resource)

DynCorp International, Incorporated Baghdad, Iraq Mar 2010-Jun 2011

Adviser to the Iraq Ministry of Interior (CIO) and National ID Card Director on organizational structure and operation of IT directorate, the largest Ministry in the Government of Iraq. Led Fiber Optic communication capability upgrade for the Iraqi Automated Fingerprint Identification System (AFIS) Led $15,000,000 upgrade to the AFIS, including computer systems, software, infrastructure, HVAC, power and upgrades to buildings, and security systems.

Consulted on technology and processes for the worlds second largest Oracle HR and Payroll implementation – for the Ministry of Interior

Evaluated and recommend Oracle Fusion SCM for integration into MoI Oracle suite

Supported The Bureau of International Narcotics and Law Enforcement Affairs (INL) mission

Authored BIA for Iraqi AFIS and Iraqi Weapon Card Facility

Authored National ID Card Program plan for Government of Iraq

Advised Head of Iraqi AFIS on working with Interpol and Data Privacy requirements

Designed Telecommunications, VOIP, LAN and WAN, Fiber Optic and Satellite Connections for AFIS and Iraqi Weapon Card Facility

Designed Maritime Port of Entry security for Iraq, currently being implemented at Iraq airports.

Directed six information technology projects totaling more than $35,000,000.

Created Help Desk for Ministry of Interior, 600,000 users using Remedy Software.

Created SLA’s for Ministry of Interior IT, Biometrics Center of Excellence, and Forensics Labs

Led and taught Iraqis how to create Information Security (INFOSEC) policies for the protection of Biometric Data

Infrastructure and Programming sub-contractor teams management

Implemented ITIL Framework for Service and Service Level Management

Implemented VMware infrastructure support for Level I Help Desk Support

Provided conflict resolution to teams as required

Directed line provisioning on all circuits in Iraq related to Biometric Systems

Created Data warehouse for mining intelligence information

Taught SME’s how to setup MDM and mine for data in Data warehouse using Business Intelligence techniques

Personal Security and Access Control for controlled areas

Asked to be the Senior Enlisted Advisor for Iraqi Training and Advisory Mission (ITAM) Navy

Database Manager and Information Management Officer (Contracted Resource)

L-3 Communications Baghdad, Iraq Jan-Mar 2010

Facilitated Intelligence Analysis functions, systems, and intelligence production through design of database strategies for Multi-National Forces-Iraq (MNF-I). Directed Local Employee Program (LEP) Biometric screening cell operation and data management. Responsible for Information Security (INFOSEC) of sensitive data through formulation of processes and changing of encryption keys, implementation of intrusion protecting systems, and other security assets.

Maintained and updated Risk Register, project work plans, Issue Log and dependencies

Provided conflict resolution to teams as required

Oversaw Business Intelligence and Data warehouse programs

Data Manager, Lean Sigma Leader

Vermeer Corporation Pella, IA Oct 2007-Dec 2009

Led successful reorganization and modernization of IT department of global manufacturer. Implemented Oracle Real Application Cluster (RAC) 10g, Oracle Enterprise Manager (OEM) 11g, Oracle Grid Control, RMAN and Data Guard. Led projects to relocate of data center to new Green Certified Data Center. Designed supply chain lean project to save $10,000,000. Implemented BMC Service Desk Express and corporate help desk following ITIL guidelines. Wrote SLA’s for Data Management area including MDM processes and rules, designed Business Intelligence program. Authored Information Security (INFOSEC) policies and procedures. Led Agile and SCRUM projects as well as Lean/SIGMA teams.

Reserve Police Sergeant

Towanda City Police Department Towanda, KS Jun 2006-Dec 2008

Recruited to deliver training and write grant proposals for critical infrastructure protection. Taught Information Security (INFOSEC) policies and procedures for police officers.

Certified Facilitator

University of Phoenix Wichita, KS Oct 2006–Oct 2007

Certified Facilitator for leading training classes. Guest lecturer in IT and Business Classes.

IT Portfolio Manager, Data Management Organization (DMO)

Cargill Meat Solutions Wichita, KS Apr 2006-Oct 2007

Built and led high-performance teams in Data Management; Service-Orientated Architecture (SOA); Business Intelligence and Data Warehouse areas. Directed technology strategy and project teams in a global environment. Data Management team used extensive Oracle toolsets such as Oracle Grid Control, RMAN, and Data Guard. Developed strategy for database backup/recovery and disaster recovery. Created Business Intelligence Center of Excellence. Developed and managed level 2 & 3 help desk for Business Intelligence, Data Management and Service-Orientated Architecture (SOA) areas for locally developed software. Wrote SLA’s for Data Management Organization. Led EDS offshore outsourcing project for Level I support on all internal Desk Top Applications and server systems.

Member of Beef Operating Council

Led shareholder meetings for Portfolio Management

Portfolio Team implemented Oracle SCM to support Turkey line of business

Setup and oversaw MDM process

Oversaw corporation Business Intelligence Program

Designed ETL programs to update Data warehouse

Implemented VMware solution to manage Oracle Database(s) remotely

Attended Pink Elephant ITIL Foundation Training

Implemented ITIL Framework for a number of initiatives

Reserve Deputy Sheriff

Elmore County Sheriff’s Department Mtn Home, ID May 2005-Jun 2006

Provided training and wrote grant proposals for critical infrastructure protection.

E-911 Project Manager for E-911 (CAD) Installation. Patrolled area of responsibility, 2900 SQ Miles

Founder, President

RJL Construction, Incorporated Boise, ID Apr 2002-Jun 2006

Created and led Green Construction Company designing and built homes using Insulated Concrete Forms (ICF) construction. This is a system of formwork for reinforced concrete made with rigid thermal insulation that stays in place as a permanent interior and exterior substrate for walls.

Congressional Review Board for TriCare

Member of Congressional TriCare Review Board

Boise, ID Sep 2001-Apr 2006

Appointed by to a Review Board for TriCare, the health care program for more than 9.6 million active duty service members, National Guard and Reserve members, retirees, their families, survivors, certain former spouses and others worldwide. www.tricare.mil/welcome.aspx. In this capacity the board reviewed issues affecting both the patients and health care professionals. The board intervened and assisted both parties settle fundamental differences pertaining to obtaining quality health care and receiving payment for services rendered. Additional oversight duties in the areas of HIPPA compliance, Patient Data Privacy and Privacy Act Compliance.

EDUCATION

Master of Science, Security Management (MSSM)

Bellevue University Bellevue, NE

Bachelor of Science, Global Business Management

Bellevue University Bellevue, NE

NSA/CSS CY-200 Senior Military Cryptologic Supervisors Course

Fort George G Meade, MD

Navy Training Instructor

Navy Manpower Management

Naval Cryptologic Courses of Instruction in:

oSignal Security (SIGSEC)

oCommunications Security (COMSEC)

Department of the Army Information Assurance Security Officer Certification

Law Enforcement Certifications and Training Courses

Member of Infragard

ALICE Training Institute

oALICE Instructor Certification

SCRUM Alliance

Scrum Master Certification

Wisconsin Department of Safety and Professional Services

Dwelling Contractor Certified

Dwelling Contractor Qualifier Certification

LANGUAGE(S)

English – Native

Tagalog – Speak, read

Japanese – Speak

Arabic - Speak

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