Reservation Agent Service Representative
Resume:
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French
EXCELLENT
English
EXCELLENT
French
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Phone line agent
HADBAA BOUREHIM
BACHELOR'S DEGREE IN ENGLISH LANGUAGE AND LITERATURE UNIVERSITE IBN TOFAIL KENITRA From September 2011 to July 2014 BACCALAUREAT
ABDELMALEK ESSADI KENITRA From September 2007 to July 2010 Booking agent
HPCDG/ DXC TECHNOLOGIES SALE Technopolis From April 2015 to October 2015 English-speaking reservation agent for the
for the Accord Hotels group.
Main tasks
Receive all reservations made by phone, fax or email Ensure a personalized welcome to the customer's request Quickly identify the customer's needs and offer a solution and an adapted sales pitch Propose specific hotel programs in addition to the reservation Carry out all administrative follow-up operations for these reservations Be in permanent contact with the other departments of the hotel Teleconsultant
WEBHELP RABAT-KENITRA From October 2016 to April 2018 Projects :
CDISCOUNT: Handling of objections and
problems of the customers
Main missions :
Gather information on needs, stock levels and supply requests for products, equipment and merchandise in its field of activity.
products, equipment and merchandise in its field of activity Negotiate with suppliers
Define and place orders according to stock levels and needs Substitution of products if necessary
Follow-up of orders
Follow-up of the progress of the order
Follow-up of the good reception of the order
Management of anomalies upon receipt
Processing of non-conformities and disputes
BOUYGUESTELECOM: Sales department and
technical service
SFR: Loyalty department and technical department
Main missions :
Advise and assist customers on the phone.
Respond to customer requests and accompany them until their problem is resolved. Convey a positive image of the entity he/she represents. Manage customer files and accounts.
Transfer calls to the appropriate departments.
Conduct telephone surveys, prospecting or appointment setting. Propose new services or offers to customers to build loyalty. Technical skills:
A perfect mastery of the sector of his professional activities. The mastery of several languages is a real asset.
Mastering office automation tools and customer management software tools and customer management software
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Lotissement Bargach N10 Kenitra
Date of birth 16/03/1991
Moroccan
KENITRA
Single
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LANGUAGES
A S S E TS
TRAVEL
I NTERESTS
SOCIAL NETWORKS
EDUCATION
WORK EXPERIENCE
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Customer Service Representative
SITEL GROUP Rabat Since September 2018
Projects:
BELL MEDIA (Canadian operator)
Participation in the start-up of the BELLMEDIA project Main missions:
Receive and process customer orders by translating their needs into computerized orders and drawings,
Have the order validated by the customer,
Transmit the order to the production through the planning and the debit card, Inform the customers about the technical aspect of the order, To carry out the estimates and apply the customers' prices, Follow up on stock portals and launch a production order for a state, To carry out the telephone assistance with the installation of gate, Participate in manufacturing methods and the improvement of production tools in case of novelty.
Technical assistance AND Fidelization
LEXMAK CANADA project (English speaking)
Assistance and reception of technical problems
understanding of technical problems
Talk to customers to get to the root of their problem quickly. Provide accurate and timely information to customers. Explain to customers a series of actions to resolve a problem. problem.
Follow up with customers to ensure the problem is resolved. Replace or repair necessary parts
Microsoft office: Word, Excel, PowerPoint Mailing
Resolution of technical problems Diagnosis, Monitoring Telephone prospecting Acquisition
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WORK EXPERIENCE
COMPUTER S KILLS
S KILLS
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