BRITTANY GOODWIN

WEB SITES, PORTFOLIOS, PROFILES

https://wwwlinked1n.com/in/brittany-goodwin-b2635799 PROFESSIONAL SUMMARY

Reliable employee seeking full-time remote posrtion Offering excellent communication and good Judgment

Organized and dependable candidate successful at managing multJple pnorrties wrth a positive attitude Wrlhngness to take on added responsibilities to meet team goals.

Dedicated professional with history or meeting company goals utilizing consistent and organized practices Skilled m working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

WORK HI STORY

Albany State University - Project Coordinator

Albany, Georgia • 06/2019 - Currerrt

My positron within USG or ASU as a Pro1ect Coordinator is absorbed through the ITS department.

Supervised multiple projects from project start through delivery by pnonllzing needs and delega11ng assignments.

Coordinated presentations for customers and proJect members to detarf proiect scope, progress and results.

Counseled departmental leaders to determine issues and deliver solu!lons to ind1v1dualized problems and concerns.

Kept projects on schedule by managing deadhnes and adjusting workfiows Oversaw productivrty streams for ongoing and special projects. Gathered requirements for ongoing projects and organized details for management use.

Oversaw onboard1ng and mentorsh1p, planned and executed meetings and developed proiect documentation.

Transitioned proiects from est1mat1on and pre-constructron phase to well- defined project execution plan.

Built successful proiect plans covering objectives. resources and staffing 10 meet schedules.

Maintained open communication by presenting regular updates on project status to customers

Reported regularly to managers on project budget. progress and technical problems.

Scheduled and racrlitated meetings between project stakeholders to discuss deliverables, schedules and confi1cts

Promoted electronic form transitions and processes through Smartsheet Created rnternal process maps according lo departmental needs and demands for clarrty purposes

Managed COVID form creations and maintenance through Smartsheet Assisted with large events for on srght IT assistance of Smartsheet usage Follow the practices of PMI

Maintained knowledge of benefits claim processing, claims pnnciples, medical terminology and procedures and HIPAA regulations Evaluated accuracy and quahty of data entered into agency management system.

Reviewed provider coding information to report services and verrfy correctness

E: d1verofallseas@yahoo com

P: 229-***-****

A: Dawson, GA 39842

SKILLS

Multr-lme phone talent

Key stakeholder relationship building

Shipping procedures understanding

Complaint resolution

• Order fulfillment

Service standard comphance

Training development aptitude

• Medical terminology knowledge

Key holder experience

Account management

• Staff education and training

Professional telephone demeanor

Money handling ab1ht1es

Receiving support

Route dispatch

Recordkeeping strengths

Account management

Inbound and Outbound Calling

• Order Fulfillment

Creative problem solving

Administrative support

EDUCATION

Darton State College

Albany, GA · 07 /2015

Associates Of Science : Business

Administration

Dorton State College

Albany, GA • 07 /2015

Associates Of Science· Biology

CERTIFICATIONS

Smartsheet

Microsoft VISIO 2016 & 2019

Comp TIA ITF-t FCO-U61 CertMaster Practice

Orthopaedic Associates • Administrative Coordinator Albany, Georgia • 06/2015 • 06/2019

My position was cross-trained amongst the following Departments/Areas: Switchboard Operations (up to 6 calls at once)

Physical Therapy Operations

Worker's Compensa11on Claims

Durable Medical Equiprment Representative

Front Office Operations

Imagery Opera11ons

Medical Insurance Benefits and Claims

Checked patient insurance, demographic and health history to keep information current

Coordinated patient scheduling, check-in, check-out and payments for b1lltng

Managed master calendar and scheduled appointments for providers based on opttmal patient loads and c1tnic1an ava1lablllty Helped patients complete necessary medical forms and documentation. Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases. Referred and screened patients to make best use of resources. tnage staff and serve community members

Responded to correspondence from insurance companies to verify patient's coverage.

Contributed to and helped lead employee staff meetings, reporting trends In procedures, advising leadership on resources needed and preparing information to be disseminated.

Adhered to strict HIPAA guidelines to protect patient privacy. Supported office staff and operabonal requirements with administrative tasks.

Enhanced office productivity by handling high volume of callers per day Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.

Transcribed phone messages and relayed to appropriate personnel Completed patient referrals to other medical specialists Maintained current and accurate medical records for patients. Completed and filed financial documentation for accounting purposes. Kept waiting room neat and organized by stacking magazines. removing trash and cleaning glass

Managed multt·line phone system and pleasantly greeted patients. Organized paperwork such as charts end reports for office and patient needs.

Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care. Directed incoming calls to internal personnel and departments. routing to best-qualified department

Managed telephone switchboard of 10 personnel and routed internal and external calls to provide quick connection.

Connected callers with appropriate professional, department or business Attended safety training meetings to learn procedures for handling medical and fire emergency calls

Maintained up-to-date knowledge of emergency call procedures. Worked closely with network administrators and server engineers to deliver qualtty service.

Conferred with staff to discuss and evaluate patient information for planning, modifying and coordinating treatment.

Provided treatment to pauents suffering from sports-related tnJunes to prevent loss of sensrtivrty as well mobility.

Maintained supply inventory by placing orders when supplies ran low. Coordinated daily activrties of patients to support them in their individual care programs

Reviewed patient medical history and referral notes from other medical practitioners to understand health problems and suggest appropriate physiotherapy regimen to facilitate movement for daily act1v1t1es. Answered questions from patients via email, phone and in person Scheduled patient appointments to meet treatment requirements and provide quality care.

Followed all HIPAA rules and regulations regarding patient confidentiality

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