Customer Service Operations Supervisor

LISA WISEMAN

Hurricane, WV *****

304-***-**** - ***********@***.***

PROFESSIONAL SUMMARY

I am an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I am seeking, and looking to maintain a full-time position, that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

SKILLS

Program Optimization

Sales Tracking

Focus and Follow-Through

Planning and Execution

Business Leadership

Performance Monitoring

New Business Launch

Problem Anticipation and Resolution

Management Training

Originality and Creativity

Department Oversight

Cost Control

Hiring and Onboarding

Business Management and

Development

Compliance Requirements

Money Handling

Financial Transactions

Employee Timesheet Processing

Cash Control

Office Supplies and Inventory

Customer Relations

Inventory Tracking and Management

Providing Feedback

Supervising Employees

WORK HISTORY

01/2021 to Current Small Business Owner

Myself – Hurricane, WV

Promoted business via social media to generate leads and maximize brand identity. Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.

Devised processes to boost long-term business success and increase profit levels. Fulfilled customer shipping needs by completing all purchase orders and customer invoices.

01/2018 to 01/2020 Area Operations Supervisor

SUBWAY®Restaurants – Saint Albans, WV

Trained new employees on proper protocols and customer service standards. Assisted in recruiting, hiring and training of team members. Trained and guided team members to maintain high productivity and performance metrics.

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Responsible for all fa I ly operations, and success, of seven individual locations. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Managed purchasing, sales, marketing and customer account operations efficiently. Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization. Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency

Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.

Monitored daily cash discrepancies, inventory shrinkage and drive-off. Drafted invoices for completed work.

Scheduled employees for Timeframe shifts, taking into account customer traffic and employee strengths.

Directed product flow and informed management of delays and challenges, as well as suggested resolutions.

Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Eased team transitions and new employee orientation through effective training and development.

Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.

Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.

Coordinated leadership workshops to educate team members on best practices to optimize productivity.

Demonstrated exceptional knowledge of process optimization in relation to profit and loss.

Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands. Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Delegated Type daily tasks to employees, streamlining daily progress and efficiency.

03/2016 to 02/2018 General Manager

Burger King

Managed budget implementations, employee reviews, training, schedules and contract negotiations.

Developed and maintained relationships with customers and suppliers through account development.

Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems. Implemented operational strategies and effectively built customer and employee loyalty.

Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.

Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

Assessed reports to evaluate performance, develop targeted improvements and implement changes.

Reduced corporate risk by managing shrink processes and controlling inventory levels.

Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Designed modern employee recognition program which boosted productivity and improved morale.

EDUCATION

06/2009 Master Of Business Administration: Business Administration And Management Marshall University - Huntington, WV

06/2000 Bachelor Of Arts For Elementary Education: Elementary Education K-8 University of Charleston - Charleston, WV

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