Entry Operator Data

Seeking New Assignments as an SAP Basis consultant or Administrator (Fresher)

Over 08 years of detailed experience in the field of ATM Machines (NCR & Wincor), Network System, Customer Service, Administration & Data Entry.

Since Nov 2016 currently designated as an IT technician with Almoayed ICT in Bahrain.

Also efficient in resolving the ATM’s Hardware issues, doing preventive maintenance, resolving Customer related issues, cash management system & maintaining inventory.

Efficient in installing infrastructure of IT Network.

Well versed with SAP Basis & Security

An effective communicator and a reliable team player.

Education Details

Batchelor Degree in Chemistry(S.YBSc) from Mumbai Board May 2007.

Higher Secondary School Certificate in Science from Mumbai Board Feb 2004.

Secondary School Certificate from National School, from Mumbai Board Mar 2001.

Computer Profieciency

SAP Basis & Security course completed in Aug 2020.

Diploma in Office Administration in Jun 2007.

Diploma in Hardware Networking & Laptop Repairing training completed in Apr 2013.

CCNA (Cisco Certified) 16th May 2019 & CCNP networking course completed.

Skill:

In house experience of User maintenance, Authorization, Administration, User monitoring, Client Administration, Performance monitoring, Backup strategy, Archiving strategy in R/3 Basis.

Familiar of with SAP Basis R/3 Modules, OOPS, SDLC, STLC, White box & Black box Software Testing. Keep up to date on all new technology and consult the management team when software updates, hardware upgrades, or any changes are needed.

Efficient in the process of installation, configuration, troubleshooting & assembling of following Desktops, Laptops, Operating systems, Printers, CCTV system.

Windows Clients OS : Windows XP, Vista, Windows 7, Windows 8, Windows 10

Mail Clients : MS Outlook (Basic Knowledge)

Windows Applications : MS Word, MS Excel & Power Point

Project Undertaken:

Cardiac Hospital (BDF): IT Technician & Supervisor (from Jan 2017 to Nov 2018).

Responsible for the Data cable pulling, dressing.

Point to point termination from end point to patch panel.

Responsible for the Fibre optic cable & Micro duct pulling, dressing (Indoor & Outdoor).

Handling Team and Day to Day reporting to responsible manager.

International Bahrain Airport: Project Coordinator & Logistic In charge. (From Jan 2019 to Dec 2019).

Responsible for the site operation (Inventory details, Tools, Material, Scissor lift & Boom lift)

Providing all kind of things related to project & Maintained Inventory for the same.

Preparing MIS report on weekly & monthly basis

Preparing Attendance for all workers, supervisor, and reports to HR.

Employment Details

Almoayed ICT Group, Manama, Bahrain Jan 2019 to till Date

Logistics Incharge.

Repairing ATM parts and keep the new machines ready for Field Engineers at site for installation.

Handling warehouse, delivery operations & Inventory Data (Audit Data).

Preparing GRN, GDN, Returns & Other documentations.

Coordinate with local suppliers and cargo to fulfilled all deliveries.

Knowledge of SAP tools and other Inhouse software tool to handle it.

Almoayed ICT Group, Manama, Bahrain 27th Nov 2016 to Jan 2019 Date

IT Technician & Supervisor.

On site core team member and supervising in structural Data cabling & Fiber optic jobs

Day to day responsibility includes cable-pulling, termination of server rack, end-to-end point termination, testing & commissioning, maintenance.

Also responsible for installing CCTV Cameras & Door access system as per the site requirement

Desktop support and maintenance, troubleshooting, Installing printer, scanners other components.

NCR Corporation Private Limited, Mumbai, India since April 2014 – 25th Nov 2016

Remote Resolution Specialist – Service Engineer.

Was responsible for remote resolution of technical and customer related issues with ATM machines.

Used to understand & diagnose the exact problem of the customers, then assisting them accordingly.

Used arrange meeting with customers if it was required further.

Used to coordinate with third party vendors for managed services, GASPER and Cash Management system.

Aforeserve Limited, Mumbai, India (1 Year) since April 2013 – April 2014

Service Engineer.

Was responsible for onsite / offsite maintenance of ATM/CDM Machine related with hardware, software and network.

Was responsible for complete Installation of new ATM/CDM Machines.

AGS Transact Technologies Limited, Mumbai, India (3 Years) since Aug 2010 – April 2013

Technical Support Executive.

Used to handle customer queries through telephone and emails.

Was responsible for corresponding the service calls in timely and professional manner.

Used to follow escalation matrix and coordination with engineers.

Used to generate the Call report as & when required at the defined intervals (daily, weekly and monthly).

Was responsible to follow the SOP of that particular department.

Used to handle Remedy, Gasper, DTC & Monitor tools.

Omkar Courier

(1 Year & 6 Months) Since Jan 2009 – July 2010

Data Entry Operator.

Used to look after daily administrative works and data entry of regular transaction.

Zodiac Clothing Company Pvt Ltd., Mumbai, India (1 Year & 6 Months) Since June 2008 – Dec 2009

Customer Service Executive.

Was responsible to attend the walk-in customers & help them with their requirements.

Used to ensure suggestive selling to increase the ticket size.

Was responsible to follow the SOP of that department.

Trent Limited, TATA Enterprise, Mumbai, India (1 Year & 3 Months) Since Nov 2006 – Jan 2008

Customer Service Executive.

Was responsible to attend the walk-in customers & help them with their requirements.

Used to ensure suggestive selling to increase the ticket size.

Was responsible to follow the SOP of that department.

Personal Details

Date of Birth : 5th July 1985.

Nationality : Indian

Languages known : English, Hindi & Marathi.

Marital Status : Single

Visa Status : Employment Visa

Place : Bahrain

Date: Signature :

Vivek Vithal Kadam

Manama, Kingdom of Bahrain.

Email Id : *********@*****.***

Mob : +973-********

LinkedIn ID: linkedin.com/in/vivek-kadam-a59422b3

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