Time Delivery Customer Service
Resume:
*************@*****.***
Lehi, UT ****3
Skills
• Creativity and Flexibility
• Problem Anticipation and
Resolution
• One-on-One Instruction
• Competition Preparation
• Written and Verbal
Communication
• Personal Counseling
• Performance Optimization
• Conflict Management
• Critical Thinking
• Instructional Course Leadership
• Microsoft Office
• Attention to Detail
• Stress Tolerance
• Customer Service
• Team Building
• Work Organization and
Prioritization
• Relationship Development
• Project Management
• Staff Development
• Management Team Building
• Team Leadership
• Employee Motivation
• Originality and Creativity
• Quality Assurance
• Process Improvements
• Program Optimization
• Business Leadership
• Customer Service Management
• Goal Setting
• Issue and Conflict Resolution
German Diaz
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team- oriented environments.
Experience
Guru Team - Master Coach
Lima, Lima
03/2001 - Current
• Motivated staff by offering direction and providing constructive feedback.
• Gave constructive feedback to clearly communicate ideas and concepts.
• Established clear benchmarks for performance and monitored individual and team progress.
• Coached and empowered employees by creating and sharing motivational vision plans.
• Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
• Executed business plans and developed self-help tools, user assistance documentation and product training initiatives.
• Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
• Interviewed clients to obtain information about employment history, educational background and career goals, identifying barriers to employment. Teoma Global - Corporate Manager
Lima, Lima
08/2015 - 11/2021
• Created training modules and documentation to train staff.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.
Education And Training
07/1993
Industrial Engineer:
Industrial Engineering
Universidad De Lima
Lima - Peru
Languages
English:
Professional
Spanish:
Native/ Bilingual
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Thyssenkrupp - Assembly Manager & Quality Assurance Lima, Lima
04/1993 - 11/2004
• Supervised production schedules, production quality and on-time delivery.
• Produced daily operations report forecasting staffing needs and production volume to support cost-reduction and service improvement initiatives.
• Inspected production, quality control and maintenance reports to detect and address production problems.
• Learned how to respond to emergency situations to prevent personal injuries and property damage.
• Identified and solved complex problems that impacted management and business direction.
• Assigned staff, materials and funds throughout project lifecycle.
• Negotiated materials with suppliers to remain within budget.
• Strategized long-term business needs and applied customer feedback for process improvements.
• Implement ISO 9001 al all levels – In charge of all the documentation of the system.
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