Dow Chemical Data Entry

Yvonne M. Cliatt-Haynes

**** ****** ****

Memphis TN

38128

615-***-**** ******************@*****.***

CUSTOMER SERVICE REP / 15 YEARS EXPERIENCE IN CALL CENTER SETTINGS

Summary

Customer-focused representative with a proven capacity to troubleshoot issues in order to ensure customer satisfaction. One who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty, and is also versed in customer support in high call volume environments with superior computer skills and telephone etiquette. Proficient in providing on job training to new recruits.

COMPUTER SKILLS

Type 50-70 WPM

MS Word, MS PowerPoint, MS Excel, Windows 95-2000

Data Entry 7000 KPH, proficient in all clerical and secretarial duties including copy, fax, and multi-line phones (up to 10 lines).

RELEVANT SKILLS & EXPERIENCE Customer Assistance

Worked with company systems such as Live Support, SAP and ECC Diligently completed all assigned tasks, working overtime as needed.

• accounts.

• Provided required weekly reports listing orders processed and payments made to multiple clients.

• Conferred with customers by telephone, email, or live chat tools, to provide information about payments of multiple high-dollar accounts, products or services, took or entered orders, canceled accounts, or obtained details of complaints.

Researched, calmed and rapidly resolved client conflicts to prevent loss of key

· Kept records of customer interactions or transactions, recorded details of inquiries, complaints, or comments, as well as actions taken.

· Checked to ensure that appropriate changes were made to resolve customers' problems.

· Computed, recorded, and proofread data and other information, such as records or reports

EMPLOYMENT HISTORY

Oreily Auto Parts MEMPHIS TN

Delivery Driver

05/31/2021-Present

Delivering auto parts to professional commercial customers (f-endorement)

Public Partnerships MEMPHIS TN

At Home personal caregiver 09/2017-04/2021

Dow Chemical Midland, MI

Pricing Coordinator 09/01/2016-July 2017

Dow Chemical Procure to Pay Troubleshooter 02/29/2016-07/31/2016

MorleyCo-Saginaw, MI 08/2014-02/2016

Proactive Customer Outreach Dept

Customer Service Representative, Healthways – Franklin, TN 12/2013-07/2014

EDUCATION & TRAINING

Bachelor’s Degree, Criminal Justice, Michigan State University - East Lansing, MI

WORKKEYS TEST SCORES

Applied Mathematics: Level 5

Locating Information: Level 4

Reading for Information: Level 6

Silver National Career Readiness Certificate ID# SD32V1X382S6 Verify Certificate at www.act.org/certificate/account.html

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