KAREN

M.MAZYCK-

BROWN

CUSTOMER SERVICE

REPRESENTATIVE

757-***-****

adueth@r.postjobfree.com

Hampton 23669

CONTACT

As a dedicated and seasoned

Customer Service Representative, I

am very passionate about

promoting lasting customer

satisfaction by delivering top-notch

unparalleled support.

CAREER OBJECTIVE

Customer Service Representative

Aston Carter, Hampton, VA

Working remotely I have been contacting companies since 2019 to advise them of the potential fire hazard they may experience from the specific laptop model battery recall released by the Panasonic Company. The laptops may have been either purchased from a Panasonic dealer or a reseller.

Using spreadsheet information to determine the amount purchased, I check to see if the laptops are the defective model and input the customers information in the spreadsheet forms.

I advise them that we will replace the defective batteries free of charge within 7-10 business days and send the information to the correct department to have the request checked and completed. General Office Clerk/Customer Service Rep.

Loancare/, Virginia Beach, VA

Received incoming calls from home owners inquiring information pertaining to their mortgages.

I made sure they had correct and up to date information about taxes, escrow, and insurance information.

I also processed their monthly mortgage payments.

Contractor

Aerotek Inc., Virginia Beach, VA

Completed office assignments assisting management. Working on the Card Services Team at Bank of America answering incoming calls in reference to customers accounts. Also upselling of other products that they may need including Balance Transfers.

Working closely with the audit team involving Long Shore Men purchases over seas, by researching the dates and amount of the recorded items submitted for the audits.

EXPERIENCE

August 2019 - Present

April 2010 - July 2018

October 2007 - March 2010

High School Diploma

Asbury Park High School, Asbury Park, NJ

EDUCATION

June 1977

GPA 3.5

Relevant Coursework

• General

Keep Business College, Norfolk, VA

Extracurricular Activities

• Assisting in the Vice Principal's office.

June 1993

LANGUAGES

• English only

Native

ADDITIONAL SKILLS

• Microsoft Office

• Ten Key Calculation

• Order Entry knowledge

• Medical Records Compliance knowledge

• Customer Focus & Orientation/Highly Proficient

CERTIFICATIONS

• Medical Assistant Certificate of completion

Contact this candidate