HYLAND R. BROOKS

*** *********** ***

Aiken, SC *9803

Telephone: 803-***-****

Email: aduerv@r.postjobfree.com

H Y L A N D R. B R O O K S

Director of Personnel,

Please accept this letter and my resume as an expressed interest in joining your organization where my specialized training and experience can be utilized to our mutual benefit. I believe that my background, as shown on my resume, will enable me to contribute significantly to your high standards, and I am confident these contributions will prove valuable to your organization's work. I would welcome the opportunity to discuss this with you personally. If I can provide any additional information, or should you desire to arrange an interview, please contact me at my home address or telephone at your earliest convenience. Thank you for your time and courtesy in reviewing this material and for your forthcoming response.

Sincerely,

HYLAND R. BROOKS

Enclosure: Resume

HYLAND R. BROOKS

168 Cryptomeria Way

Aiken, SC 29803

Telephone: 803-***-****

Email: aduerv@r.postjobfree.com

EMPLOYMENT HISTORY and JOB ACCOMPLISHMENTS:

Cyber Security Solutions – May 2022 to Present – Help Desk Technician

• Serves as Tier 1 customer service representative to remotely diagnose and resolve IT related customer Trouble Tickets

• Duties include creating users, resetting passwords, helping to resolve issues in MS Apps, installing hardware and software, analyzing suspicious files and emails with BitDefender and Sentinel 1 and other utilities, resolving Windows OS system issues, and performing file maintenance.

• Generate management reports such as software inventory Self Employed Musician – July 2016 to Present

Charlotte Mecklenburg Schools -October 2013 to June 2016 - Certified Teacher Substitute ABM Security Services - August 2014 to June 2015 - Security Guard Carnival Cruise Lines – July 2010 to May 2012 - Musician Aiken Performing Arts Academy – January 2010 to June 2010 – Music Teacher Musician/Truck Driver - April 2006 to December 2009 Allendale County Public Schools - December 2004 to March 2006 - Music Teacher

• Served as music instructor for Allendale/Fairfax Middle and Fairfax Elementary Schools. My duties included developing and implementing lesson plans which adhered to state curriculum guidelines, performing testing and evaluations, and other daily administrative tasks. Aiken County Public Schools - Substitute Teacher and Musician - May 2003 to June 2004 Westinghouse Savannah River Corporation – April 2001 to June 2002 – Software Engineer

• Maintained the network operability of over 3000 networked printers, to include network trouble- shooting, installation, moves, name changes, deletions, and customer telephone support.

• Performed research to identify all system resources (hardware and software) for designated mission essential programs that would need to be recovered and restored to remote locations in the event of a site disaster.

• Developed network server requirements in the effort to consolidate and move site servers located outside of the central computer facility to the central computer facility.

• Assisted in manually moving users from the existing Novell OS to the new Windows 2000 OS environment.

• Developed Shell Script programs for use with the NetCool monitoring system on Unix OS. Aiken County Public Schools – Nov 2000 to April 2001 – Substitute Teacher and Musician Beaufort Engineering Services – Mar 2000 to Sep 2000 – Information Systems Analyst

• Provide IS Consulting Services to BES and BES Clients. These services include the analysis, design, and implementation Computer and Network systems.

• Designed and Installed the Microsoft NT4.0 LAN and served as the Network Administrator for the KLG-Beaufort Network.

• Coordinated the installation of the ISDN Communication Line for the WAN connection.

• Installed and managed the CISCO 7600 Router.

• Procure and install Micro- computer systems as a Dell Authorized Reseller.

• Performed Network and Microcomputer trouble- shooting troubleshooting and repair. To include all peripheral devices and Cat 5 cabling.

• Provide Drafting services using AutoCad 2000

South Carolina Department of Health – Sep 1999 to Feb 2000 – Information Resource Coordinator

• Install, maintain, and support all hardware components which comprise the DHEC Automated Information Systems.

• Network Administrator of the Novell LAN, which included 8 servers, spread over Beaufort, Jasper, Hampton, and Colleton counties.

• E-mail Administrator for Novell Groupwise1Email system.

• Performed Network and Microcomputer trouble-shooting and repair to include all peripheral devices and Cat5 cabling.

Beaufort Naval Hospital – Jan 1997 to Feb 1999 – Computer Specialist

• Install, maintain, and support all hardware components which comprise the DOD Hospital standard COMPOSITE HEALTH CARE SYSTEM - DEC-VMS Platform

• Provide Software Support as required for the CHCS system.

• Maintain and install all Data Communications components to include Routers, CSU/DSU, Concentrators, Switches, Hubs, and Modems etc. for Beaufort Naval Hospital.

• Serve as administrator for the Unix based Ambulatory Data System.

• Programmed SQL and Shell Script for the analysis, design, testing and implementation of the Recruit Injury Tracking System.

• Provide On-Demand programming (SQL) support for the Ambulatory Data System ad-hoc reports

• Programmed the Beafort Naval Hospital WWW Home Page.

• Install and configure Communication Software

• Installed hardware and software and performed DBA and SA tasks for two new Unix based Health Care systems - (one Oracle and one Informix).

Defense Logistics Agency 1992-1997 - Computer Specialist

• Using MODEL 204 User Language queried the Federal Procurement Data Center to produce Special Reports for members of the US Congress and Private Businesses. Platform - IBM Mainframe with MVS, TSO and ISPF

• Ran production jobs to update the Federal Procurement Data Center Database from tape.

• Served as Network Administrator on Novell 3.x and 4.0 networks.

• Programmed 1 system in PowerBuilder.

• Served as assistant Database Administrator.

• Served as assistant Unix System Administrator on Oracle 7.x Database

• Assisted in the Testing and Setup of SQLNET on Novel 4.x network.

• Programmed 2 WWW pages

• Programmed a WWW search engine.

• Performed Hardware and Software Trouble-shooting.

• Served as Software Vendor Interface for contractors installing new applications.

• Installed micro and mini computer Operating System and Application Software

• Administered ccMAIL users.

US Department of Defense Europe 1986-1992 - Computer Programmer

• Project Manager and Lead Developer for 4th TransCom REFORGER Tracking and Reporting System – a secure XENIX automated system designed to track the movement of military personnel and equipment from CONUS through the LINES OF COMMUNICATION to Tactical Handoff using INFORMIX RDB and SQL

• Programmed 4 systems using Informix RDB and Shell Script on XENIX platform networked with OpenNet.

• Served as Unix Sys Admin, DBA, Network Administrator, E-Mail Host Admin, DDN Host Admin at Camp King, Oberursel FRG.

• Programmed “C” functions to develop 1 new system and to modify 2 existing systems.

• Served as Information Center Chief at Camp King, Oberursel FRG

• Participated in the setup of Resource Access Control Facility Electronic Data Systems 1983-1985 – SED

• Performed computer clerical duties for the Fiscal Intermediary Discrepancy Reporting System.

• Attended the EDS Systems Engineer Development Program. Learned COBOL and JCL. US Army 1980-83 – Sp4 Saxophone Player

• Saxophone Player with the Army Band

EDUCATION / SPECIALIZED TRAINING:

• Bachelor of Music Education - University of South Carolina 1979

• Comptia A+ Certification, Microsoft MCP

• Many technical training courses to include Updating Support Skills from Windows NT to Windows 2000, Administering Windows 2000 Professional and Server, Onshore Computer College, EDS Systems Engineer,Novell, CCA Model 204, CISCO, Oracle DBA and SQL, Informix, Unix System Admin, PowerBuilder, Delphi, Interbase, and Foxpro, CHCS Hardware Specialist

Contact this candidate