New York 407-***-**** email@example.com
Distinguished customer service professional with excellent communication and lengthy track record of longevity within a singular company. Possesses technical skills in service administration and telecommunication. Technical skills also include supervisory prowess in providing support and assistance to new staff and trainees. Seeking full- time employment in customer services where the mentioned skills will assist in providing resources to vulnerable peoples to assist in maintaining daily life and engaging in recreation. SKILLS
• Data Entry
• Microsoft Office Suite
• Internet Research
• File Maintenance
• Record Keeping
• Inventory Control
• Photocopying & Scanning
• Data Analysis
• Conflict Resolution
• De-escalation Tactics
• Attendance Tracking
• Assessments & Referrals
• Appointment Scheduling
NYU Hospital New York, NY 03/2015-12/2021
Bellevue Hospital New York, NY 09/2014-02/2015
• Answered incoming calls promptly and greeted callers in a friendly, professional manner. Transfer calls to appropriate parties within the hospital as needed or take messages and answer questions when possible.
• Paged or notified individuals of incoming calls so they have time to prepare to speak with clients.
• Utilized Hospital communication systems to perform telecommunications duties, including intercom, public address, telephone, two-way radio, or switchboard.
• Monitored and relayed messages given verbally or in written form, including telephone messages and face-to- face communications.
• Arranged conference calls and regular telephone calls between fellow hospital staff, clients, and management as requested.
• Performed daily administrative tasks, including scheduling meeting rooms and appointments between clients and staff, receiving faxes, and sending communications.
• Updated telephone directories, create schedules, create, and proofread documents, and perform other data entry tasks as dictated by management.
• Monitored and troubleshooted problems with communication networks to ensure that they are operating efficiently.
Borough Academy High School, New York, NY
High School Diploma