Data Entry Customer Service

JANEL SPANN

New York 407-***-**** *.********@*****.***

SUMMARY

Distinguished customer service professional with excellent communication and lengthy track record of longevity within a singular company. Possesses technical skills in service administration and telecommunication. Technical skills also include supervisory prowess in providing support and assistance to new staff and trainees. Seeking full- time employment in customer services where the mentioned skills will assist in providing resources to vulnerable peoples to assist in maintaining daily life and engaging in recreation. SKILLS

• Data Entry

• Microsoft Office Suite

• Internet Research

• File Maintenance

• Record Keeping

• Inventory Control

• Photocopying & Scanning

• Data Analysis

• Conflict Resolution

• De-escalation Tactics

• Attendance Tracking

• Assessments & Referrals

• Appointment Scheduling

• Telecommunications

• HIPAA

EMPLOYMENT HISTORY

NYU Hospital New York, NY 03/2015-12/2021

Bellevue Hospital New York, NY 09/2014-02/2015

Telecommunication Operator

• Answered incoming calls promptly and greeted callers in a friendly, professional manner. Transfer calls to appropriate parties within the hospital as needed or take messages and answer questions when possible.

• Paged or notified individuals of incoming calls so they have time to prepare to speak with clients.

• Utilized Hospital communication systems to perform telecommunications duties, including intercom, public address, telephone, two-way radio, or switchboard.

• Monitored and relayed messages given verbally or in written form, including telephone messages and face-to- face communications.

• Arranged conference calls and regular telephone calls between fellow hospital staff, clients, and management as requested.

• Performed daily administrative tasks, including scheduling meeting rooms and appointments between clients and staff, receiving faxes, and sending communications.

• Updated telephone directories, create schedules, create, and proofread documents, and perform other data entry tasks as dictated by management.

• Monitored and troubleshooted problems with communication networks to ensure that they are operating efficiently.

EDUCATION

Borough Academy High School, New York, NY

High School Diploma

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