LAQUITA MARIE SPEARMAN

Phone No: 214-***-****

Email: adueq8@r.postjobfree.com

Location: Mesquite, Texas, 75181

SUMMARY

Excellent work ethic, can bring value, contribute, and produce positive outcomes for an employer.

Flexible and adaptable, able to collaborate, meet deadlines, analyze problems, and provide business

solutions.

Can successfully apply skills and experience across different fields/industries and quickly learn new job

tasks.

Proven ability to provide high quality service excellence in coordinating administrative/business

operations.

Maintain a continuous quality improvement emphasis and have strong focus on meeting all customer

needs.

PROFESSIONAL EXPERIENCE

Client Support Specialist —AmeriServ Mortgage Corporation: Atlanta, GA 05/2020-10/2022

Manage a high call volume, emails, and SMS (text) to enable our sales staff to maintain a full

pipeline of prospects.

Using state of the art telephony, manage high volume of calls with existing potential homeowners

who have shown interest in either refinancing or purchasing a home.

Pre-screen potential borrowers by confirming basic information.

Establish and maintain a friendly rapport with customers and overcome objections by understanding

their goals and interests.

Client Service Representative — Newbold Advisors LLC: Chicago, IL 10/2018 – 04/2020

Analyze, research, and resolve client/customer issues as received from account managers via emails

and telephones calls; provided timely and accurate response to clients/customers as appropriate

and in compliance with regulatory guidelines.

Research open items and resolve issues, navigating the issue the appropriate and in compliance with

regulatory guidelines.

Document the servicing system by using the tasking application and following organizational

guidelines for system documentation.

Provide written confirmation and documentation of completed research and outcomes.

Identify root cause of client and borrower issues and alert appropriate level of management

Timely and accurate review and execution of foreclosure-related documents

Responsible for meeting departmental production, quality, efficiency, and time-driven goals

Default Claims Associate II Reverse — Mr. Cooper: Irving, TX 10/2016-07/2018

Thoroughly explore and analyze wide array of files for missing documentation

Assist in absolving problem files and documentation associated with these files

Run in-depth reports and scan all relevant documents and related information.

Manage and carry out multiple priorities with minimal supervision or oversight

Document Review Specialist — Core logic/Work Way Staffing: Irving, TX 4/2014-10/2016

Coordinated and managed communications with Homeowners Associations (HOA) to request and

obtain information about development.

Conducted research to locate HOA contact information, using variety of tools.

Worked in collaborative team environment to handle a large volume of claims

and telephone calls, updated/maintained database with reviewed/corrected data.

Claims Associate — State Farm: Plano, TX 2/2012-03/2014

Handling inbound calls and exercise good decision -making to review information

Issued payments and resolved claims, providing outstanding customer service

Worked in a collaborative team environment while meeting quality standards

Education

High School Diploma (2004)

Justin Ford Kimball 3606 S. Westmoreland Rd Dallas, TX 75233

WOKKPLACE SKILLS

Accurately troubleshoot, assess, and identify solutions Self-starter with independent motivation and initiative

Engage in problem solving and situational assessment Achieve objectives meeting deadlines and timeframes

Provide solutions to improve processes/procedures Mature, responsible critical thinker and decision maker

Work with a diversity of people, groups, and teams Maintain high quality of professional communications

CORE COMPETENCIES

Communication: Written/Verbal…. Critical Thinking…. Decision Making…. Monitoring…. Collaborative Teams

Active Listening…. Coordination…. Staff Training…. Process Improvements…. Organizational Analysis

Maintain focus on providing high quality business, project, and customer-based services.

Proven ability to oversee and coordinate ongoing administrative operations and functions.

Identify solutions, direct assignments, and implement strategy to meet project objectives.

Emphasize provision of service excellence and personal touch in developing relationships.

Utilize resources to enhance overall quality of services, products, activities, and outcomes.

Implement methods to meet business, staff performance, and customer satisfaction goals.

Contact this candidate