Service Representative Medical Billing

RD Renee Delaney-Jemison

Prairieville, United States 70769 225-***-****

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PROFESSIONAL

SUMMARY

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

SKILLS Client Advocacy

Crisis Resolution

Community Resource Referral

Discharge Planning

Individual and Group Counseling

Client Needs Assessment

Substance Abuse Prevention

Patient Evaluation

Case Documentation

CPR, First Aid, AED

Microsoft Office

Project Management

WORK HISTORY ONLINE BUSINESS OWNER 05/2021 to CURRENT Spiritual Treasure Prairieville, LA

Manage day-today operations of busy online shops.

Promoted business via social media to generate leads and maximize brand identity.

Provided front-end website development using WordPress, Hubspot and other editing software.

Created and monitored promotional approaches to increase sales and profit levels.

Conducted target market research to scope out industry competition and identify advantageous trends.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans. Identified, engaged and developed vendor programs to establish new product lines.

PROGRAM MANAGER/LCDC 06/2018 to 04/2021

Social Treatment Opportunity Program Puyallup, WA Oversaw human resources duties comprising recruitment, scheduling, performance reviews, disciplinary actions, and contract termination. Evaluated patient's case to determine suitable program services utilizing DSM-IV/V-TR/ICD 10 criteria for substance abuse and dependence. Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources. Facilitated group and individual therapy in outpatient setting. Conducted intake interviews and assessments for at-risk youths and adults in court-mandated treatment programs.

Identified, reviewed, and applied policies and procedures. Reviewed clients charts, including progress notes, discharge planning, and care coordination.

Ascertained completion of all monthly reports.

Acquired in-depth knowledge of policy and procedure manual. Secured required licenses and certifications in compliance with state regulations for assigned clinic.

HUMAN RESOURCES ADMINISTRATOR 08/2013 to 06/2016

Argus Services, Inc. Spokane Valley, WA

Oversaw safety program management, compliance and worker's compensation procedures.

Administered pre-employment background checks and facilitated drug screenings.

Screened and pre-interviewed candidates referred for hiring consideration. Maintained accurate and current employment records for all positions and team members.

Met with new hires to conduct orientation and on-boarding sessions. Directed and controlled 401K, medical, dental and vision benefit packages. Handled on-boarding process for newly hired employees, which included distribution of all paperwork.

CUSTOMER SERVICE REPRESENTATIVE 01/2008 to 08/2013 Dakotah Direct Spokane, WA

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Educated customers on special pricing opportunities and company offerings.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Asked probing questions to determine service needs and accurately input information into electronic systems.

Consulted with customers to resolve service and billing issues. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

EDUCATION Certified Medical Billing And Coding EXPECTED IN 12/2023 Penn Foster College, Scottsdale, AZ

Associate of Arts Human Services 06/2018

Tacoma Community College, Tacoma, WA

Associate of Arts Administrative Office Management 06/2004 Spokane Community College, Spokane, WA

CERTIFICATIONS Licensed Chemical Dependency Counselor - 2022

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