Customer Service Data Entry
Resume:
Freda Rhodes
***********@*****.***
Work Experience:
Workit Health
Care Specialist Team Lead-Remote
November 2021 to Present
schedule management for members; member contact via chat and phone; member retention, engagement, and experience Provide operational leadership and support to the frontline team, including staff scheduling and management Ensure the team is working productively and hitting all quality standards drive accountability related to positive patient experience
Support process improvement efforts, both with idea generation and execution of change
Work with Regional Executive Directors to define short and long term goals that align with company objectives create and promote a culture of diversity, equity, and inclusion that fosters collaboration Hiring, onboarding, and training of staff All other duties and responsibilities as assigned Regional Leadership tea
Member Services Specialist
Broad path Healthcare– Remote
November 2018 to January 2021
Compiled, processed, and maintained medical records of hospital and clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system.
Claims Analyst
CorVel
December 2013 to October 2015
Research and perform professional reviews on hospital claims. On behalf of United Healthcare, we assure you that claims received are error-free. Data Entry and phone calls to providers to obtain needed medical information for various enhanced bill review programs. Handles inbound/outbound calls for status in general on claims where initiated contact.
Supervisor
Princeton Place Nursing Rehabilitation Center - Albuquerque, NM September 2011 to November 2013
Greeting and directed all visitors, vendors, family members and appointments entering or calling the facility. Performed clerical support duties. Oversaw the operations of the receptionist desk. Interviewed potential new hires. Hired new employees for Reception Desk. Followed all facility policies and procedures. Attended all required in-services as scheduled and abide by them. Respected the rights and dignity of the residents at all times. Answered all incoming call in a quick, friendly, documented all meal tickets and source of money, Interacted with staff and residents, in a positive manner, efficient, manner and routed calls. Performed general office duties that included separating diet cards, sorting mail, logging files, light typing, copying, mailing out all correspondence
Receptionist/Customer Service
Intersections, Inc - Albuquerque, NM June 2007 to September 2011
Intersections, Inc. (Manpower) Receptionist/Customer Service - June 2007 to September 2011 Company: Credit Protection and Identity Services Follow administrative guidelines. Manage and maintain front desk duties which include: Assist applicants with applications, typing test information and rules. Incoming and outgoing mail and distribute to appropriate persons. Assist Human Resources with inputting employee confidential information in the correct order by date in individual folders. Print id badges for visitors and employees. Assist with the termination of employees who have not followed proper guidelines within the company. Receiving faxes, copies, and printing documents for the new training classes. Present to folders to new hires. Internal external customer service overall. When the Facilities supervisor is out, and machines stop working I call for repair and communicate with the appropriate departments.
Administrative Assistant
Ivy Enterprises - Albuquerque, NM
February 2003 to June 2007
Follow compliance guidelines within state licensing and periodic changes. Managed broker packet files. Internal and External customer service, speaking to clients, helping the front desk I absenteeism, phones, and faxes received. Approving broker agreement packages, reviewing broker packets, and having required information for a continuing process for future loans and closings. Request for missing information by fax and phone. Filing all incoming information. Secretarial duties included.
Enrollment Clerk
Cimarron Healthcare Horizons - Albuquerque, NM
July 2000 to February 2003
Printing documents, and ordering supplies for our department online. Logging inventory in a spreadsheet and making copies or receipts. File confidential information in alphabet order. Picked up supplies to assemble Benefit packages for healthcare individuals. Mailings, processing claims, distributing incoming mail to our departments.
Education
National American University-
Business Associate Degree-2021
Fort Worth, TX
Vocational School Certificate in Billing and Coding Apollo College - Albuquerque, NM
•Call Center
•Customer Service
•Medical Coding
•Medical Records
•Credentialing
•Medical Billing
•Insurance Verification/ Medical Terminology
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