Work History

Stephanie

Morales

Contact

Address

Mesa, NC, 85201

Phone

929-***-****

E-mail

stephaniemorales57@gmail.

com

Skills

Customer Response

Excellent

Professional telephone

demeanor

Excellent

Friendly, positive attitude

Excellent

Staff development

Excellent

Documentation skills

Excellent

Committed and motivated with exceptional customer services and decision making skills. Strong work ethic. Fast learner. Dedicated Manager and sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Manager

Poppy Bagels And More, Charlotte, NC

Onboarded new employees with training and new

hire documentation.

Developed and maintained relationships with

customers and suppliers through account

development.

Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Supervised labor costs and departmental expenses

to remain in line with budget.

Delivered feedback to decision-makers regarding

employee performance and training needs.

Increased sales by 25%

2017-11 -

2022-10

Office Assistant

CJB, Charlotte, NC

Organized files, developed spreadsheets, faxed

report and scanned documents to improve

organizational workflow.

Collected payments, issued receipts and updated

accounts to reflect new balances.

Delivered helpful and kind customer service to

guests, maintaining composure in stressful situations to maximize customer satisfaction.

Managed over 100 customer calls per day

2013-01 -

2017-11

Assistant Regional Manager

Portobello, New York, Queens

Strengthened merchandising and promotional

strategies to drive customer engagement and boost

sales.

2009-02 -

2012-11

Education

Introduced new products or services, increased

marketing activities and improved customer service to drive sales.

Helped with planning schedules and delegating

assignments to meet coverage and service

demands.

Managed over 30 customer calls per day

High School Diploma

Francis Lewis High School - Fresh Meadows, NY

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