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Customer Service Enforcement Officer

Location:
Utica, MI
Posted:
January 02, 2023

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Resume:

Martin Tungate

**** ****** ***** **.

Manchester, MI. 48158

734-***-****

adueoh@r.postjobfree.com

Career Emphasis:

Exceptional ability and experience in digital, print, and wireless sales in B2B and B2C.Creating and exploiting market opportunities, and achieve those goals set by me and the company. An outstanding record of consistent high performance and customer satisfaction, with major responsibilities and multiple tasks in a fast-paced environment.

Career History:

October 12,2021 – present – XanEdu Publishing

• Market research and prospect research followed by consultative and relationship selling as with Professors & Bookstore managers

• Responsible for over 6.4 million dollars in 12 months in 8 states

• Understanding target prospects and key contacts within the universities and community colleges & their bookstores

• Fully understand prospects needs and offer a solution that fit their current needs while understanding future growth.

• Assist in developing, positioning, and executing sales strategies for company and client success teams.

October 10, 2019 – June 15 2019, Men’s Wearhouse Assistant Manager

Identify customers needs and sale and upsell additional products

Receive and store new merchandise.

Assist in receiving merchandise and storing it as needed

September 2017 – October 2, 2018, Shoptelligence, Account Executive (Start-up)

Market research and prospect online companies selling apparel for enterprise level accounts.

Online and person to person presentations

Price and installation negotiations

Create marking and powerpoint presentations

Training new entry level Business Develop Associates (Inside sales team)

Demonstrate products on site and at trade shows

September 2011 – September 2017 – Magnetic LLC. Senior Business Development Manager/Account Executive

Market research and prospect research followed by consultative and relationship selling as Business Development Rep.

Responsible for over 1.2 million dollars two years as an Account Executive

Understanding target prospects and key contacts within the organization structure.

Fully understand prospects needs and offer a solution that fit their current needs while understanding future growth.

Assist in developing, positioning and executing sales strategies for company and client success teams.

October 1, 2009 to September 2011 - T 4 Consultants Sales Director/Owner Print media sales

Territory development for Michigan, Northern Ohio and Northern Indiana.

Sales development, sales recovery, marketing and consultative selling.

Sales demonstrations, to all decision makers understanding each department needs.

Cold calling, onsite sales, developing sales and service goals and build the client relationship to drive continued sales.

August 2004 to September 1, 2009: University Club Manager, University of Michigan, Ann Arbor.

Trained and certified in all FDA food handling and serving

Event planning and sales for both the University Club & Catering Departments.

Sales recovery for catering and building rentals.

Customer service training, Impact service training, cross sales and up sale training.

Manage and train student and AFSME staff.

Market planning and providing food and event service for the University of Michigan Community.

November 2001 to June 2004: Account Manager, American Tower Corp., Michigan.

Sold to both mid-level managers and CEO’s of Fortune 100 Companies in cell and wireless carriers.

Cross selling of locations and services such as, construction to licensing and governmental approvals.

Work with contractors, marketing departments and engineers to achieve a successful product launch.

Built solid business relationship with clients and prospects.

Successful cold calling techniques that resulted in new and lasting clients.

October 1999 to November 2001: General Manager, Dan’s River Grill, Manchester, MI.

Beverage purchasing; Beer, wine, liquor, and non-alcoholic beverages

Worked closely with owner to develop new business with extraordinary events and dinners

Managed dinning area and sold and managed catered events.

Lowered overhead by controlling labor and inventory costs.

Staff trainings on customer services and Impact service.

Trained all staff in safe food and alcohol service.

February 1992 to March 1997: Enforcement Officer Sarasota County Tax Collector & Sarasota County Code enforcement, Sarasota, FL.

Lead Tourist Development Tax Collector.

Sat on the Revenue and Information Sharing and Exchange program for with State of Florida.

Piloted innovative programs of collection of delinquent taxes increasing revenue flow.

Enforced and investigated code violations.

Tried violation cases before County Magistrates.

Skills:

Microsoft Office products, Mac office products, Adobe, public speaking, training, market exploitation, multi tasking, attention to detail, Spin Selling, customer service, business relationship builder and manager.

Education:

Schoolcraft Community College: Livonia Michigan: Business Administration

University of Maryland: Satellite campus, USN San Diego: Business Admin, and Political Science.

Military Service:

United States Navy: Stationed at NTC, San Diego, CA. Honorable Discharge 1991.

National Defense Medal, & Top-Secret Security Clearance.

Volunteer Service:

Special Olympics, youth sports organizations. Reading to our Children of Sarasota Florida and volunteering sales skills for non-profit organizations.



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