MSOffice proficient, AP/AR, organized, detail oriented

Kristin Couri

adueoc@r.postjobfree.com • 262-***-****

Waukesha, WI 53188

Administrative Support Professional

Performance-focused professional with hands-on years of experience in delivering proactive administrative support. Adept at streamlining day-to-day workplace operations by managing various clerical and administrative duties, such as answering phone calls, typing, developing, and maintaining filing systems, orchestrating meetings, and scheduling appointments. Recognized for managing confidential records, processes, and documents while ensuring strict regulatory and statutory compliance. Demonstrated success in maintaining an inventory of office equipment and supplies. Possess technical expertise in Microsoft Office Suite (Word, Excel, and PowerPoint).

Core Competencies

Administrative/Operational Support

Logistics/Inventory Administration

Client Service & Satisfaction

Organizational Administration

Cash & Billing Management

Calendar Management

Relationship Management

Documentation & Reporting

Cross-team Collaboration

Professional Experience

Memory Care Unit, Oak Hill Terrace Waukesha 2021 – Present

Medication Technician/Resident Aid

Supported patients to make life easy/comfortable as well as immediately respond to emergency calls. Planned schedules and adhered to patient guidelines while providing care and safety.

Selected Accomplishments:

●Ensured residents’ safety by responding to clients’ needs in timely manner.

4 Peas In A Pod, Caterer 2015 – 2020

Brookfield Administrative Assistant

Maintained proper documentation regarding catering services provided to 18 schools.

Selected Accomplishments:

●Accomplished maximum client satisfaction by distributing hot lunches to private schools in efficient manner.

Couri Insurance Agency, Waukesha, WI 1993 – 2013

Operations Manager

Maintained consistent coordination with diverse client populations as well as assessed client needs and presented products accordingly. Conducted in-person meetings and conference call with agents, management, and clients. Managed all facets of accounts payable for two separate entities of company. Prepared and reviewed agency bill contracts as well as collected payments. Utilized MS Excel to create custom accounting and data entry equations. Conducted interviews to recruit industry top-performing talent as well as enhanced team skillset through effective training.

Selected Accomplishments:

●Processed commissions and bonuses for 200+ agents across multiple geographically distributed 11 states.

●Ensured transparency of cash by auditing and calculating monthly accounting journals for agents.

●Delivered effective guidance and direction to five employees, including defining goals and deadlines and monitoring staff performance.

Education & Credentials

Bachelor of Science in Human Services; Child & Family Welfare

Kaplan University-Milwaukee - Graduated Magna Cum Laude

General Studies

Creighton University, Omaha, NE

Technical Proficiencies: Microsoft Office

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