Tamala J. Jennings

**** ****** *****

Mitchellville, Maryland 20721

Mobile: 240-***-****

adueo8@r.postjobfree.com

SUMMARY

A strategic results-oriented federal government administrative support professional self-starter with more than 20 years of experience in administrative support, customer service, medical office support assistant, and practice in government office practice procedures.

PROFESSIONAL EXPERIENCE

Federal Positions

1/2020 to 6/2022. 40 hours per week. STAFF ASSISTANT (Executive Front Office) Federal Emergency Management Agency, Washington, DC, IC-0301-9. Supervisor: Cliff Brown. Phone: 202-***-****. Yes, You may Contact.

Served as Staff Assistant for Executive Front Office, FEMA Recovery Directorate for the Assistant Administrator.

●Received and screened incoming calls, took action as necessary to satisfy the caller.

●Made arrangements for regular and special conferences or meetings of the Assistant Administrator. Secured backup materials, including agenda and determined what facilities may achieve maximum effectiveness.

●Managed, organized, maintained, updated and purged office reference files, records, and other material.

●Maintained the Assistant Administrator’s schedule of appointments by checking established schedules.

●Received incoming mail. Determined which mail requires the personal attention of the Assistant Administrator and referred other matters to the appropriate staff member or branch for necessary action.

●Reviewed material presented for the approval of the Assistant Administrator assuring that the materials with his/hers instructions or preference.

●Arranged official travel for the Assistant Administrator.

●Assisted secretaries and others throughout the organization; answered questions pertaining to the preparation of correspondence for signature of the Assistant Administrator or higher authorities.

1/2015 to 12/2019. 40 hours per week. RESEARCH PROGRAM SUPPORT ASSISTANT (Adult Behavioral Health Unit/Alcohol Clinic) National Institute of Health, Bethesda, Maryland, Nursing Clinical Center, GS-0303-7. Supervisor: Ms. Rosa Clark. Phone: 301-***-****. Yes, You May Contact.

Served as Program Support Assistant (RSA) Research Assistant for Adult Behavioral Unit/Alcohol Clinic with multiple physicians.

●Functioned effectively as an administrative liaison between the medical staff, nursing staff and the patients, as well as other Clinical Center Departments and Institutes.

●Precepted new staff effectively to ensure training results in demonstrated competency by new staff.

●Performed regular inventory of administrative supplies and equipment in the clinical work area ensuring correct stock supply is maintained and/or an order is placed in accordance with Clinical Center guidelines

●Ensured that all required medical supplies and forms were ordered/stocked/maintained as specified for the specific work location

●Served as a timekeeper and routinely monitored records maintained by all areas of the program to assure accuracy, up-to-date record keeping and accountability in the event of an audit. Advised appropriate management of time and leaves problems. Ensured that completed time records were submitted to the administrator in a timely manner.

●Collected, entered, and/or distributed statistical data to prepare requested reports. Data included documentation of non-clinical occurrence reports, and manual and computer entry of patient wait time.

●Accurately transcribed travel authorization requests in the Admissions//Travel/Voucher System (ATV) system as directed in writing by Institute staff for submission to the Admissions or Voucher offices.

●Ensured all assigned patient and staff scheduling activities were accurate and completed within the timeliness standards

●Knowledge of the scheduling system allows special situations to be accommodated in accordance with established guidelines.

●Assisted in writing reports and briefs and provided recommendations and/or solutions on draft agency policies, procedures and talking points for leadership

●Clinical staff are fully satisfied with the schedulers understanding of the variation in scheduling needs of each area, how to problem solve and meet needs.

Daily operational challenges and routine problems resolved without assistance from higher-level staff

●Accurate and timely performance of daily clinical support activities such as assigning cell phones to RN staff and patient rooms on the nurse call system for each shift, responding to call buttons, performing daily environmental assessments and monthly safety inspections and notification of appropriate personnel of issues

●Patient medical records are consistently available at the time of appointment or for the duration of inpatient visit; medical records are assembled and disassembled within established timeframes.

●Lead in a proactive, customer responsive manner consistent with the NIH/CC vision and values, ascertains customer needs/ requirements; solicits feedback; and makes appropriate decisions. Proactively collaborated within and across department to meet organizational goals.

●Communicated program and management goals to staff; identified targeted results/outcomes and timeframes. Consistently demonstrated support for EEO/ diversity and employee work life quality and fostered a cooperative work environment where diverse opinions are solicited and respected.

●Actively lead in identifying, communicating, and supporting quality improvements that ensured attainment of quality service.

●Effectively responded to an emergency that demonstrates proper safety, emergency preparedness, and infection control standards established by CC policy.

●Supported the coordination and development of emergency preparedness, training, exercises, to ensure staff are appropriately in the response to and recovery from infection control incidents.

●Assisted with managing components of emergency infection incident control programs and activities during the response phase by assisting in the coordination with Physical Security, local first responders.

●Performed technical writing functions, requiring knowledge of the various areas of emergency management and of the specialized terminology required.

●Wrote and/or edited technical materials, including reports of research findings related to a variety of clinical trials concerning behavioral habits

●Demonstrated integrity and adhered to Government-wide and HHS Standards of Ethical Conduct. Ensured employee awareness of, and compliance with, requirements relative to ethics, financial disclosure, avoiding conflicts of interest, standards of ethical conduct, political activity and procurement integrity.

●Optimized use of budget resources to ensure spending is within budgetary limits, periodically initiates ways to reduce costs, participates and is compliant with centralized budget activities.

●Ensured program assessments and evaluations are conducted in a timely and effective manner for ongoing resource management, quality improvement efforts, and to ensure annual objectives are met.

●Ensured that unit/department work is organized, well planned, and assignments fairly distributed. Allocates and adjusts resources in response to workload and priority changes. Ground rules for teamwork are clear and practiced by all employees. Effectively diffused workplace conflicts and seeks resolution at the earliest stage. Sought appropriate resources in a timely fashion if workplace conflicts become chronic or escalate.

1/2011 to 1/2015. 40 hours per week. ADMINISTRATIVE SUPPORT ASSISTANT (SUBSTANCE ABUSE PROGRAM) Installation Management Command, Fort Belvoir, Virginia, Directorate of Human Resources, GS-0303-05. Supervisor: Gorge Grandela. Phone: 703-***-****. Yes, You May Contact.

Served as a non-clinical staff member of a Garrison Army-Substance Abuse Program (ASAP). Receive all client referrals, make initial contact, and maintain contact until discharged. Refers ineligible patients to Patient Administration Division

●Compiled routine and special reports, patients' medical records, appointing data, and health care options for beneficiaries to be utilized by senior management to improve efficiency and the effectiveness of clinical performance. Performed a wide variety of administrative and data quality duties under leadership, in support of the medical staff of the unit. Worked independently to plan and carry out assignments to include efficient front desk and data quality management to ensure smooth operation of clinical services. Managed and coordinated clerical duties inherent to front desk operations in a patient care setting.

●Used the Composite Health Care System (CHCS) computer system and ALTHA in performance of duties.

●Appointment Scheduling: Referred patients to appropriate staff members. Scheduled and coordinated appointments for patients with various clinics, ensures all treatment requested by the physician has been scheduled and reschedules appointments when necessary. Ensured appointments are timely and in accordance with the physician's request. Coordinated admissions to local and out of state impatient facilities. Explained necessary test preparations to patients. Obtained and reviewed medical records of patients prior to scheduled appointments.

●Office Automation: Responsible for clerical duties inherent to the care and out-processing of patients. Performed research of files and records, utilizing various software packages: corrects errors in grammar, spelling, and punctuation: refers to correspondence manuals, and established policies of the Garrison. Responsible for proper format, spelling and punctuation, etc. Used Microsoft Office Suite to produce a variety of other support and clerical duties, i.e. order supplies.

●Prepare Reports: Prepared caseload report and DA 3711 report.

●Program Management: Consulted with civilian personnel assigned to the Army Substance Abuse Program (ASAP) and meets program goals and objectives. Made available written instructions, reference material and supplies.

●Travel Management: Made travel arrangements based on specific requests provided by travelers using the Defense Travel System DTS. Made travel arrangements based on stated desires and in accordance with appropriate travel regulations. Scheduled transportation, hotel Government quarters reservations in a timely manner. Accurately prepared travel orders and vouchers.

3/2009 to 1/2011. 40 hours a week. MEDICAL OFFICE SUPPORT ASSISTANT (Lead) . Walter Reed Army Medical Center/Orthopedic Department, Washington, DC. GS-0679-05. Supervisor: Lenora Palmer. Phone: 202-***-****. Yes, You May Contact.

As a qualified typist, prepared a variety of correspondence to include memoranda, forms, messages, and reports. Material is typed from rough draft, general notes, or oral instructions and provided clerical and administrative support to Orthopedic Surgery Service. Entered, manipulated and retrieves information and data from the Composite Health Care System (CHCS) and AHLTA.

●Appointment Scheduling: Scheduled and coordinated appointments for patients with various clinics, and rescheduled appointments when necessary. Received patients and visitors to the clinics, initial point of contact, ascertain the nature of call or visit. Obtained identification information and determined the nature and urgency of the patient's request.

●General Administrative Duties: Applied HIPAA guidelines concerning release of patient information. Performed administrative and general clerical functions in the support of the Orthopedic Surgery Service. Assisted supervisor in maintenance of the employee performance record. Performed a variety of other support and clerical duties to include but not limited to compiling data for reports and maintaining waiting areas in neat and orderly manner. Posted, collected, compiled and computed statistical computations for internal administrative reports. Maintained a log of all suspense actions and followed up to ensure compliance. Inputted all work hours into DMHRSI or UCAPERS for the Orthopedic Surgical Clinic on a weekly basis.

●Records Management: Established and maintained filed and records in accordance with Ambulatory Data System Ambulatory Data Module (ADS ADM) requirements for the clinic comprised of nine orthopedic subspecialties, to include: Sports Shoulder, Adult Reconstruction, Orthopedic Oncology, Spine Surgery, Pediatrics, Hand Surgery, Foot and Ankle Surgery, Orthopedic Traumatology, and Limb Preservation. Ensured ADS ADM distribution is separated and forwarded to the appropriate individual or sub specialty. Advised supervisor of ADS ADM regulatory changes and their impact on existing administrative policies and procedures. Receives input, consolidates requirements, and provides reports to supervisor for review. Collected monthly MEPRS workload reports from reporting sections. Conducted independent follow up to ensure data is accurate and turned in on time.

●Travel Management: Makes travel arrangements based on specific requests provided by traveler using the Defense Travel System DTS. Makes travel arrangements based on stated desires and in accordance with appropriate travel regulations. Schedules transportation, hotel Government quarters reservations in a timely manner. Accurately prepares travel orders and vouchers.

5/2008 to 7/2008. 40 hours a week. ADMINISTRATIVE ASSISTANT, GS-0303-05.Walter Reed Army Medical Center/IAP Hospital Education, Washington, DC. Supervisor: Lt. Col. Little 202-***-****. Yes, You May Contact.

Performed data entry and data management for the Dept. of Nursing (DON) and Hospital Education. Assisted with ensuring the DON Contract and budget database was accurate and updated. Filed and managed all documents for the DON, nursing contract. Developed presentations and statistical reports for briefings and other reporting requirements for department and hospital level compliance tracking. Verified performance licenses (Prime Source) and enter pertinent data into a web-based credentialing system. Coordinated with department managers and other HR team members to ensure the personnel database is accurate and updated.

5/2007 to 1/2008. 40 hours a week. MEDICAL OFFICE SUPPORT ASSISTANT, GS-0679-05. Walter Reed Army Medical Center/IAP/ Supervisor: Angel Petty 202-***-****. Yes, You May Contact.

You will perform the full range of receptionist, record keeping and miscellaneous clerical duties For the GYN Department. Complete request forms for individual patient orders for blood work. Enter, manipulate, and/or retrieve information and data from automated systems to include the Composite Health Care System (CHCS). Maintain, monitor and/or schedule patient appointments, manually or in CHCS. Receive patients and visitors as the initial point of contact. Record and relay messages and/or redirect calls as necessary. Resolve complaints of a local administrative nature and refer to other complaints appropriately. Obtain identifying information and determine nature of call, eligibility for care and provide information regarding the unit, policies and procedures, and locations to patient, family members, and staff. Monitor and communicate delays in scheduled appointments to the appropriate staff and patients. Maintain patient records, both electronically or hard paper, according to regulation. Correctly file medical documentation in the patient record. You will be responsible for the clerical duties inherent in the in-processing care and out-processing of outpatients and guests. Reconcile end-of shift/end-of-day processing and reports. Type routine correspondence, progress reports, medical statements, memorandum and statistical reports using various automation systems and programs. Clearly communicate with all appropriate personnel.

Non-federal Positions

12/2006 to 3/2007. 40 hours per week. MEDICAL WARD CLERK, $15.00/hour, Walter Reed Medical Center/IAP/Neuro-Science, Washington, DC. Supervisor: Major Susan Orcult. Phone: 202-***-****. Yes, you may contact.

Screened and recommended telephone calls and visitors to appropriate contact. Contact Patient Administration concerning patient admissions, input appointment data, clinical consults and test requests into the Composite Healthcare System (CHCS) and Patient Appointment System (PAS). Retrieve clinical data out of the CHCS and PAD for use by the physician, reconcile end of day/shift reports.

4/2006 to 10/2006. 40 hours per week. REHABILITATION AIDE, $14.00/hour. Cherrydale Rehabilitation and Health Center, Washington, DC. Supervisor: Sarah White. Phone: 202-***-****. Yes, you may contact.

Maintained records, reports and organized office documentation procedures; answered phones. Prepared patients for therapy; assisted in walker, crutch and gait training; assisted in teaching functional activities, i.e. activities of daily living and fine motor skills. Assisted in evaluation and treatments of patients; assisted patients in performing rehabilitation exercises on equipment’s (lifting, moving, transporting, spotting); explains general procedures and treatment methods to patients and families. Cleaned treatment area and equipment, which includes changing pillow-cases and pads, restocking supplies and wiping off mats and pads.

8/2004 to 4/2005. 40 hours per week. HOME NURSING ASSISTANT. $10.00/hour. Everlasting Health Care, Inc., San Antonio, Texas. Supervisor: Ruby Robinson. Phone: 210-***-****. Yes, you may contact.

Provided Complete home care to patients, maintained a daily health record on all patients throughout the day. Take and record blood pressure, pulse, respiration, temperature and weight; assists patients in walking, moving and changing positions; performs general maintenance duties, makes beds, prepares meals and provides personal care such as, bathing, shaving and feeding.

01/2001 to 07/2003. 40 hours per week. ADMINISTRATIVE ASSISTANT. $15.00/hour. Furniture Service, Inc., Laurel, Maryland. Supervisor: Jacob Payne. Phone: 301-***-****. Yes, you may contact.

Provided administrative and clerical support including scheduling meetings and meeting confirmation; create and over; the development production and distribution of reports, correspondence, minutes, agendas and presentations; typed proofread and edit documents; coordinate and maintaining quality control system to assess and ensure overall effectiveness and completion of task/projects and process contracts, invoices and related materials for consultants.

11/1997 to 11/1999. 40 hours per week. Medical Office Support Assistant $13.00/hour. Dept. of Surgery/Kimbrough Hospital, Fort Meade, Maryland.

Provided medical clerical support function of the Operating Room (OR) including scheduling patients for surgery. Served as a point of contact for the surgical database (master surgical schedule, preparative and postoperative surgical case information, data for monthly reports. Produced requested reports, typed memos, reports, letters etc. and provided required statistical information. Computed minutes daily of service for manpower estimates. Received telephone calls from various surgical clinics and numerous surgeons requesting surgical time and coordinated request in conjunction with the Chief. Maintained a file log of canceled surgical requests with patient information. Kept time and attendance for the section department. Professional on Composite Health Care System (CHCS) and knowledge of Operating Room Management Application (ORMA). Knowledge of general TRICARE eligibility requirements; services provided by this medical facility; complaint procedures; clinic scheduling procedures and standards Operating Procedures of the Operating Room and related to patient admission.

09/1991 to 11/1993. 40 hours per week. ADMINISTRATIVE ASSISTANT. $8.15/hour. Family Support Services (Department of Army). Alexandria, Virginia. Supervisor: Maj. Jane Wilde 703-***-****. Yes, you may contact.

Provided management assistance supporting Youth Services throughout the Army. Assisted program manager and action officers in written correspondence, documents, briefing charts and telephonic requests for technical program guidance. Provided management support in planning, conducting meetings, workshops and conferences. Created and designed forms, charts, databases and spreadsheet using wordperfect 5.1, Harvard Graphics, Lotus 1-2-3 and dBASEIII. Coordinated and monitored civilian personnel actions, reviewed applications, and discussed recommendations. Reviewed correspondence and directed it through production for top level approval and signature. Provided administrative support for the Family Support Directorate, Child Development Services and the Army Community Services Division.

09/1988 to 09/1990. 40 hours per week. HUMAN RESOURCES ASSISTANT. $9.00/hour. Civilian Personnel, Headquarters System Command (AAFB), Camp springs, Maryland. Supervisor: John O’Connell301-***-****. Yes, you may contact.

Performed clerical assistant and technician work support of an Air Force automated personnel/payroll system. Assisted in processing programs and provided support for position management and classification, as well as recruitment and placement. Assisted arranging for release dates and enter on duty dates; initiate security checks; make selectee health physical appointments; and arrange for drug testing of applicants as required.

EDUCATION

Some College Completed, 42 Semester Hours, 3.0 GPA, Nursing, Prince George’s Community College, Largo, Maryland

Some College Completed, 22 Semester Hours, 3.2 GPA, Nursing, Bowie State University, Bowie, Maryland

High School Diploma, 1981, Capitol Christian Academy, Upper Marlboro, Maryland

OTHER QUALIFICATIONS

Job-related skills (e.g., other languages, computer software/hardware, tools, machinery, typing speed, etc.):

Word, Excel, Working knowledge of Spanish, PAS, ECCENTRIC, ALTHA, CHCS, and UPL Training, Scheduling. COM, Clinical Research Information System (CRIS) and Health Enterprise System.

Job-related licenses and certificates:

UPL Certificate

Job-related honors, awards, special accomplishments, and additional information:

Customer service award (Bronze and silver) and QSI award (Excellence Performance). 10 Years of Service Certificate and Pin in the Federal Government.

REFERENCES

PLEASE NOTE THE REFERENCES BELOW PREFER TO BE CONTACTED BY PHONE FOR QUICK ACCESS. THEY WOULD RATHER NOT GIVE THEIR PHYSICAL ADDRESS THANKS.

Ms. Brenda McDaniel

Family Advocate

410-***-****

Mrs. Phyllis Brown

Contract Specialist

240-***-****

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