Kristin Adams

Surprise, AZ *****

aduemo@r.postjobfree.com

+1-615-***-****

Authorized to work in the US for any employer

Work Experience

Health Assistant

Accolade - Scottsdale, AZ

May 2022 to Present

• Answer inbound calls in a call center environment

• Optimize & leverage the communication channels that fit each client

• Understand a client’s context

• Uncover information about who our clients are & tailor our approach to fit their needs

• Take a holistic approach to a client interaction

• Understand what a client is really asking & resolve their questions fully

• Close knowledge gaps

• Actively listen for contextual red flags and uncover barriers

• Use technology & data to gain a better understanding of needs the client may not be voicing

• Uncover medical issues;

• Actively listen for health red flags

• Probe to uncover medical issues

Massage Therapist

Dr. Darren Halle Chiropractic - Peoria, IL

June 2019 to March 2020

• Performed 15, 30, 60 min massages

• Review records for completeness, accuracy, and compliance with regulations.

• Retrieve patient medical records for physicians, technicians, or other medical personnel.

• Assign the patient to diagnosis-related groups (DRGs), using appropriate computer software.

• Process patient admission or discharge documents.

• Transcribe medical reports.

• Resolve or clarify codes or diagnoses with conflicting, missing, or unclear information by consulting with doctors.

• Enter data, such as demographic characteristics, history, and extent of disease, diagnostic procedures, or treatment into the computer.

• Identify, compile, abstract, and code patient data, using standard classification systems.

• Post medical insurance billings.

• Process and prepare business or government forms. Petroleum Supply Specialist

United States Army

February 2003 to July 2007

· Refueled all wheeled vehicles, tanks, and helicopters

· Maintained all army standards and regulations

· Served in Operation Iraqi Freedom 2006-2007

Education

University of Cincinnati - Cincinnati, OH

June 2021 to Present

associates of science in cardiovascular tech

Daymar College

May 2013

Skills

• Review records for completeness, accuracy, and compliance with regulations.

• Retrieve patient medical records for physicians, technicians, or other medical personnel.

• Assign the patient to diagnosis-related groups (DRGs), using appropriate computer software.

• Process patient admission or discharge documents.

• Transcribe medical reports.

• Resolve or clarify codes or diagnoses with conflicting, missing, or unclear information by consulting with doctors.

• Enter data, such as demographic characteristics, history, and extent of disease, diagnostic procedures, or treatment into the computer.

• Post medical insurance billings.

• Process and prepare business or government forms.

• Identify

• compile

• abstract

• and code patient data

• using standard classification systems.

• Trigger Point Therapy

• Anatomy Knowledge

• Microsoft Outlook

• Communication skills

Military Service

Branch: United States Army

Service Country: United States

Rank: Specialist

Certifications and Licenses

Massage Therapy License

Contact this candidate