Customer Service Claims Representative

ANTHONY DAMITIO

*** **-***, ***** *******, WA ***85 · 253-***-****

adueme@r.postjobfree.com

Disabled veterans preference qualified with 10 point, VRA and VEOA eligibility. Self-motivated professional with over five (5) years of supervisory and administrative experience. Operates with urgency to exceed expectations and thrives in a fast-paced environment. Multi-tasker with an array of diverse analytical skills used to prioritize and complete tasks before scheduled deadlines. Customer service and sales professional with over five (5) years of outstanding customer relations experience. Held active secret clearance from 2007 - 2017.

EXPERIENCE

MAY 2022 – OCT 2022

LUMBER SPECIALIST/FORKLIFT DRIVER

• Provided excellent customer service with each interaction.

• Operated company forklifts and other lift equipment to move inventory.

• Unloaded lumber truck deliveries with forklift.

• Managed orders of lumber and other merchandise.

• Assisted management with updating inventory.

• Assigned tasks to other associated to ensure daily tasks were completed. OCT 2020 – FEB 2022

INSURANCE AGENT

ALLSTATE INSURANCE – UNIVERSITY PLACE, WA

• Voted top performer for sales and customer service.

• Recognized with the Sales Agent All Star Award.

• Ran detailed risk mitigation and underwriting analysis.

• Served as a performance coach for new agents.

• Successfully negotiated insurance contracts.

APRIL 2018 – JULY 2019

PROPERTY INSURANCE SALES AGENT

GEICO INSURANCE – FREDERICKSBURG, VA

• Top performer for sales, policy quality, and customer service. (June 2018 - June 2019)

• Rookie of the month award for June 2018.

• Handled approximately 500 outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.

• Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.

2

FEB 2016 – DEC 2017

LIFE INSURANCE AGENT

INDEPENDENT – PORT ROYAL, VA

• Closed over $17,000 in life insurance annualized premium in under 30 days.

• Developed and managed a book of business that grew to over 50 clients.

• Managed and improved day to day business operations to ensure profitability.

• Built relationships with clients through active listening and risk mitigation talents to provide excellent service.

OCT 2014 – JUL 2016

INSURANCE CLAIMS REPRESENTATIVE

GEICO INSURANCE – FREDERICKSBURG, VA

• Earned Chairman's Club Gold distinction for outstanding performance during 1st calendar year with the company. (7 total recipients out of 250 candidates)

• Identified over 15 cases of auto insurance fraud and worked with the Special Investigations Unit to prevent significant losses.

• Assisted company management to employ a new claims handling procedure with a concentration on empathy, building rapport, and customer satisfaction. SEP 2006 – DEC 2012

AIRFIELD TOWER SHIFT SUPERVISOR

UNITED STATES MARINE CORPS – QUANTICO, VA

• Sergeant of Marines (E-5)

• Control Tower Operator (CTO) Certified. Radar Final Approach Certified. Radar Data Certified.

• Extensive and continuous problem solving to accomplish aircraft missions while adhering to all Federal Aviation Administration rules and regulations.

• Directed pilots to and from runways while maintaining an air traffic pattern and coordinating ground vehicle and aircraft movement.

• Daily led a team of 12 Marines to achieve daily operation and training goals. EDUCATION

SALESFORCE ADMINISTRATOR, TRAILHEAD VETFORCE TRAINING PROGRAM Completed Courses

CRM Management, Data Modeling, Data Management, User Management, Accounts & Contacts Management, Leads & Opportunities Management, Service Cloud, Reports and Dashboard Management, Data Security, Platform Customization BUSINESS ADMINISTRATION, GERMANNA COMMUNITY COLLEGE – FREDERICKSBURG, VA

Completed Courses

General Business, Business Accounting, Microsoft Excel and Data Modeling 3

SKILLS

• Leadership

• Problem-Solving

• Sales Professional

• Communication

• Active Listening

• Salesforce Administration

• User Interface Design

• Database Management

• Customer Service

• Time Management

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