Customer Service Title Clerk

Melissa Smith

Business Manager

540-***-**** aduem7@r.postjobfree.com 289 Shellbank Dr., Sneads Ferry, NC 28460 Software Experience

Knowledge of the Microsoft suites of applications/SharePoint/Word/Excel/Tenrox Skills & Abilities

Excutive assistant with 20+ successful years providing quality. Office Management, Records Management/Payroll/Timesheets/Billing/Collections/Keyboarding and Document/Formatting/Human Resources/Ariba Network Supplier. Extensive experience coordinating and overseeing presentations, meetings, special events and projects. Outstanding organizational and problem-solving abilities with strong background in office management. Project coordination, presentation preparation and staff training, excellent customer service, communication, and technology skills with computer proficiency. Experience

Electric Power Systems, Salem, VA- Business Manager Manage a team of Administrative Assistants in multiple cities. Monitor ongoing projects to verify all cost are covered and profitability expectations are met.

Solicit and capture reporting requirements. Create complex reporting and present to peers and executives showing past and projected sales, revenue, and profitability.

Train new hires in accounts receivable processes. Hold monthly refresher training sessions. Provide technical guidance, training, and support to team and peers. Manage all company vehicle with maintenance and updates. Follow up on delinquent accounts, triage payment obstacles. Act as the primary business contact to proactively address issues before the arise. October 2020 - Present

Electric Power Systems, Salem, VA – Office Administrator Manage two offices, with timesheets, customer reports, opening jobs, billing, orders

Coordinate and manage summits, meetings, conference calls and special events. Excel spreadsheets for intimal and external distribution and training, casher, answering phones. Supervise and train administrative assistants, Draft and type correspondence, manage reports handle extensive travel arrangements. April 2011 – October

2020

Tractor Supply, Salem, VA – Team Lead 2020 - July 2022 Cashier, customer service, stocking, loading

Burglund Chevrolet, Roanoke, VA – Assistant Finance to VP Jan 2006 – Dec. 2007 Sent out W2 at the end of the year, tax statements for personal property and 2

kept up with the inventory, reconcile statement, accounting, bookkeeping. etc Burglund Chevrolet, Roanoke, VA – Title Clerk Mar 2005 – Jan 2006 Title clerk did all title to send to DMV with purchase of vehicles, accounting, statements Sent out invoices, billing, tax statement

Town of Vinton, Vinton, VA – Tax Department Nov.2010 – April 2011 I created all personal property taxes to send out, Dog tags, statements, Valley Machine, Roanoke, VA – Office Manage Sept. 96 – Sept. 2000 Billing, Invoices, Work orders, answer phones, etc. Mastec Inc, Roanoke, VA – Accounting Clerk Nov. 2003 – Nov. 2004 Work with Subcontractor’s on work zone pulled prints Leadership

Provided Training for New Hire

Instructed 15+ Technicians on Software

Provided Training to 15+ employee on computer settings On the Crises Response Team

Schedules for CPR Training

Customer reports, read over contacts and send out certificate of insurance to all customers Customer billing, maintenance for company vehicles, processed orders and ensured accurate information was distributed and documented. Coordinated and supervised installations, upgrades disconnections and relocations of new and existing clients. Purchard orders for customer and equipment orders for three offices, Prepared tracking spreadsheet VIA Excel to monitor daily work schedules

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