David J. Alessandra

**** ****** ***.

Rochester, NY 14618

585-***-****

Website portfolio: www.dalessandraportfolio.com

Email: aduelp@r.postjobfree.com

PROFILE SUMMARY

IT professional with over 10 years of experience working in various areas information technology. Has the knowledge and background to learn quickly new programs and areas of interests and is able to work in a fast-paced IT environment. Great communication skills, with a positive attitude to build confidence with clients that I can resolve their problem. I have a high attention to detail to resolve complex technical problems quickly, which helps to build customer loyalty, with a record of accomplishment of exceeding all target KPI's.

EDUCATION

Bachelor of Science: Information Technology, network management

South University: April 2015

Achievements: maintained a 3.94 GPA throughout my collegiate career, I remained on the dean's list in every semester in the four years I was in college. I also built my own website using HTML,CSS, and java script.

SKILLS

Proficient in Microsoft Office Suite C, C++ & C# Perl

Adobe Dream Weaver Visual Basic Linux Ubuntu

HTML VB.Net Oracle 11g

JAVA COBOL SQL

Visual Studio RPG II MYSQL

MS active directory, server 2012 WinSCP Putty

Citrix Salesforce

I do not have any Cisco certifications such as CCNA, but I have experience working on Cisco devices such as Cisco routers as well as firewall configurations and server configurations. I have also worked with clients that were using the Citrix server virtual desktop configurations. I have also provided support for Multi-functional printers such as HP and brother printers.

RELEVANT EXPERIENCE

Voice systems support technician, Mitel Oct 2018 - Oct/14/2022

Providing technical support for their Cloud PBX systems

Resolving phone registration issues and call quality issues by accessing the Cisco and HP router configurations to determine ARP table and IP configurations.

Fixing the configurations when the phones would not register to the cloud server by checking the

Configurations of the client's phones to the cloud PBX.

Fixing call routing and audio problems by tracing the calls through the Cloud PBX server logs, carrier-tracing logs and phone logs. Determining the cause and resolving it through the investigation of the data collected. Accessing and troubleshooting through the follow devices Linux LDVS switches, SBC's (session border controllers, local phone logs, Trunk and voice switches. I have to be able to read all these logs to determine the cause and resolution of the issues.

Mitel also provided a application softphone that worked on the citrix remote desktop platform of which I also supported.

ERC voice systems support, Windstream Communications Oct. 24, 2016-Oct. 2018

Resolving call routing issues by voice switch configurations gathering information for the NOC engineering team

Running voice traps to collect data to resolve call quality issues

Setting up call forwarding to help troubleshoot and test phone number problems

Providing support help with client's PBX equipment through remote access, to the extent of analyzing problems with their PBX vendor so they can be engaged for resolution.

Application Systems support, Unisys Corporation September 19, 2016-Oct 21, 2016

Provided technical support for Capital One's over 4000 applications

Setting up VPN access to users for remote access

Fixing MS outlook problems

Computer clean ups and updates

Premium tech support team, Frontier Communications Inc. 2015-2016

Providing tech support for frontier business and residential clients. Running remote sessions with the client to fix windows and MAC issues on their PC's

Technical support for our internet and fios services

Technical support for MAC and Microsoft OS's windows XP,Vista,7,8,and 10

Technical support for email services and applications

Technology Sales Development Team, Layer 3 Technologies, Inc. 2010- 2015

Develop new clients and sale leads for the technology department

Initiate online demos to present and sell network appliances such as SAN’s & Firewalls

Coordinate sales for LAN and WAN optimization solutions and disaster recovery

Communicate with clients in higher education, government, engineering professions

Consult with clients on network infrastructure and solutions that will increase network efficiency

Technology Sales Representative, ITX Corporation 2009-2010

Guided sales of mobile applications on major platforms such as I Phone, Blackberry & Android

Developed new clients through sales calls and visiting universities and colleges

Contracted by universities such as University of North Carolina and University of Toronto

Technology inside Sales Representative, Covad Communications 2005-2009

Sold high speed internet, VoIP and wireless services to customers based on needs

Exceeded and met goals every month to improve overall store sales

Secured the and delivery of Wi-Fi services to the NYS Parks Department

Established, maintained and nurtured client relationships and become the liaison for issues

MILITARY

Combat Engineer, US Army

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