EXPERIENCE

FLIGHT ATTENDANT, AMERICAN AIRLINES; CHARLOTTE, NC — 2016-PRESENT

• Controlled Flight environment by responding to disruptive passengers per FAA and federal guidelines.

• Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.

• Completed flight logs, passenger action reports, and inventory paperwork with high attention to detail.

• Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.

• Inspected interior of aircraft prior to, during, and after flights to check for proper stowing of emergency equipment.

CUSTOMER SERVICE REPRESENTATIVE, ULINE; COPPELL, TX — 2013-2016

• Generated 31,000 lines of sales with a 0.02% error rate.

• Communicated with customers via phone, email, and chat.

• Processed orders in a fast paced environment.

• Provided knowledgeable answers to questions about product, pricing, and availability.

• Helped customers navigate website and place orders online.

• Worked with customers to resolve product returns, shipping inquiries, and order status questions.

• Mentored co-workers to help improve service skills and accuracy. EDUCATION

OKLAHOMA STATE UNIVERSITY, STILLWATER, OK — BUSINESS MANAGEMENT 2013 SKILLS

Clear communication, friendly attitude, strong time management, problem-solving skills, adaptive team player, credit card payment processing, product organization, and public interaction.

Charlotte, NC 28206 405-***-**** aduell@r.postjobfree.com ANDI WALLACE