Tina Smith

Customer Service Representative

North Las Vegas, NV 89084

adueiz@r.postjobfree.com

+1-916-***-****

I am seeking a career opportunity within a stable corporation where I can utilize my exceptional

business, administrative and customer service skills.

Authorized to work in the US for any employer

Work Experience

Travel Consultant

TELUS International - Las Vegas, NV

August 2022 to Present

Consulting and creating itinerary for American Express Platinum card members. Creating flight, hotel,

rental car arrangements for card members. consulting cardmembers on benefit promotions.

UNEMPLOYED

March 2021 to July 2022

Took off for a year to care for mother during covid.

Customer Service Consultant

Gap Inc

September 2018 to March 2021

• Resolving customer issues regarding purchases and online accounts, conducting website

troubleshooting for online customers,

price adjustments, placing online orders for customers. Also,, submitting cancellation requests on online

purchases and consulting customers on exchanges returns and policy guidelines.

• Provided assistance to clients

• Answered phone and assisted customers with accounts

• Confirmed payments, refunds, etc.

Fraud Specialist

Gap Inc. - Rocklin, CA

November 2020 to January 2021

As a seasonal employee my position consist of researching potential fraud orders through ACI software,

conducting merchant verifications on customers to financial institutions for security purposes. Inbound

calling customers for hold policy on accounts.

Customer Service Rep

GSI

March 2018 to September 2018

Grassroot Fundraising and Campaigning for varies Democrats and political organizations and candidates.

Customer Service Representative

Teledirect

November 2016 to February 2018

Providing top customer service for hospitals, screening potential candidates for suitable cases for private

law offices, laison for construction companies and insurance

companies, checking security employees in and out of their shift, placing online orders for customers

for varies online companies.

• Managed customer accounts

• Booked appointments for clients

• Resolved customer issues

• Worked in the inbound call center

• Responded to inquiries and issues

• Handled reservations

• Dispatching

Customer Service support

Transcosmos - Sacramento, CA

October 2016 to February 2017

Customer support, navigating through website, placing online orders, resolving account issues, mescal.

Customer Service

CALL SOCKET

October 2015 to April 2016

Received inbound calls to analyze and resolve customer calls.

Identified and assessed customers calls

Education

B.S in Criminal Justice Administration

University of Phoenix

May 2017 to July 2020

Associate in Business Administration

University of Phoenix - Phoenix, AZ

August 2012 to September 2015

Skills

• Customer service

• Data entry

• Sharepoint

• Excel

• Microsoft office

• Microsoft office 2010

• Office 2010

• Powerpoint

• Microsoft word

• Word

• Team building

• Call Center

• Customer Support

• CSR

• Customer Care

• Student

• Business Management

• Cybersecurity

• Computer Networking

• Information Security

• Network Firewalls

• Disaster Recovery

• Microsoft Windows

• Active Directory

• Microsoft Windows Server

• System Administration

• Encryption

• Microsoft Excel

• Proofreading

• Typing

• Salesforce

• Human resources

Certifications and Licenses

Bachelors of Science, Associate

Present

Criminal justice Administration specializing in Cyber Security- BA

Business Management- AA

Assessments

Customer service — Proficient

January 2021

Identifying and resolving common customer issues

Full results: Proficient

Work style: Reliability — Familiar

November 2021

Tendency to be reliable, dependable, and act with integrity at work

Full results: Familiar

Typing — Completed

November 2021

Transcribing text

Full results: Completed

Work motivation — Completed

January 2022

Level of motivation and discipline applied toward work

Full results: Completed

Customer focus & orientation — Familiar

January 2022

Responding to customer situations with sensitivity

Full results: Familiar

Attention to detail — Familiar

January 2021

Identifying differences in materials, following instructions, and detecting details among distracting

information

Full results: Familiar

Sales skills — Completed

September 2021

Influencing and negotiating with customers

Full results: Completed

HR: Compensation & benefits — Familiar

October 2020

Knowledge of compensation and benefits programs

Full results: Familiar

Scheduling — Familiar

January 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts

Full results: Familiar

Technical support — Completed

February 2022

Performing software, hardware, and network operations

Full results: Completed

Work style: Professionalism — Proficient

January 2022

Tendency to be accountable, professional, open to feedback, and act with integrity at work

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

development in any professional field.

Additional Information

Skills

Customer Service Skills, Data entry, Microsoft word, excel, powerpoint, sharepoint, and various

software. (10+ years)

Microsoft Office 2010 • Excel • Access • SharePoint •Customer Service • Team Building •

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