United Nations Service Representative
Resume:
Kai Love
The Woodlands, TX
adueiq@r.postjobfree.com
Customer Service Representative
Leadership, Entrepreneurship, Business Analytics, Business / Revenue Growth, Business Administration, Corporate Law knowledge of Regulations, Human Resources, Accounting, The organization, Healthcare, Senior Living, Employee Management, Project develops Management, Customer Service, Hospitality Management, Marketing communications, Team Building, Training Analysis. Motivator. Visionary, Implementer. SUMMARY OF PROFESSIONAL QUALIFICATIONS
o Highly Motivated Professional with Proven Record of Quality Performance and Demonstrate Leadership Skills
o Great interest in working with the older adult population o Detail Oriented with Strong Organizational Skills o Action Oriented and Takes the Initiative
o Employee motivation and especially service training o Ability to Develop, Implement, and Execute an Managements o Works well under pressure
o Creative Problem Solver with Positive Attitude
o Vast International knowledge through humanitarian work The Forum at the Woodlands – Five star senior living / The Woodlands TX
• Supervises department over 50 employees, five dining hall, one main kitchen, two satellite kitchens.
• Establishes favorable relationships with residents and families focusing on resident satisfaction and retention
• Assumes responsibility for recruiting, selecting, orientation and training competent department personnel.
• Assures that all team members are properly trained, both at hire and on an on-going basis, to general company policy and procedures, policies and procedures relating to their specific job duties and to all emergency procedures; assures all training is properly documented; assures team members are in compliance with company policies and procedures; develops and provides educational in-services to staff; provides continuous learning and improvement for self and staff in compliance with company policy and state guidelines
• Manages food supplies and personnel to ensure that operations for areas of responsibility are performed efficiently within established budget and in compliance with local, state and federal health regulations and Five Star policies, procedures and quality standards.
• Evaluates employee performance and makes recommendations to the Executive Director concerning wage and salary adjustments, hiring, terminations and transfers.
• Monitors and corrects job performance of employees through progressive discipline.
• Ensures all employee paperwork, evaluations, payroll, and documentation is completed in a timely manner and reviewed/approved by the Executive Director before proceeding.
• Schedules department working hours, personnel, and work assignments to maintain quality service. Receives call outs and finds replacements for absent staff. Authorizes overtime as necessary. Reviews time records. Maintains attendance records.
• Ensures staff turnover is minimized and meets annualized percent goal. The Friedkin Group Houston TX
Executive Director (Private Country Club)
• Coordinate the selection, training, development, and evaluation of employees and managers in departments through effective management and leadership to ensure that established cultural and core standards are met; long-range strategic planning for outlet operation.
• Visionary, understands trends in the private club industry and ensure and conducting resolve.
• Effectively plan and develop program for the considering factors such as service cost that result profit
• Presentation of a consistent level for all food items prepared through production and demonstration. Food and beverage knowledge
• Manages Human Resources functions by controlling turnover, ensuring proper staffing levels, motivating employees, focusing on employee development and retention and conducting regular employee meetings.
• Control labor and operating expenses through effective planning, budgeting, purchasing decisions, policy making, and inventory control.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• The Club to successfully take advantage of these trends.
• Identifies opportunities for Member events, food and beverage services, and golf operations that satisfy Member needs.
• Actively participates in Club events to ensure the quality of member experience and to seek feedback.
The Club at Calrton woods The woodlands TX
Executive Chef
The Club at Carlton Wood is premier private golf and country club made up of the most prominent business leaders and companies in the Houston area. It is designed to be a private sanctuary where members who are passionate about golf will have the best opportunity to improve their game and from lasting relationships with other members.
• As a Chef overseeing all aspects of commissary production and event execution
• Train and manage kitchen personnel and supervise/coordinate all relate culinary activities
• Estimate food consumption and requisition or purchase food
• Select and develop recipes
• Standardize product recipes to ensure consistent quality
• Culinary director of catering events and conference services
• Wedding ceremony coordinator
• Culinary instruction and / or demonstration of culinary techniques.
• Develops team spirit and motivation by creating a good working atmosphere Outstanding Teaching Skills and Advanced Photograph Skills, Medical skills background
• Co-founder of Imagination School (Summer and After School Skills School)
• Completed Professional Photography Course at New York Institute of Photography and Work as field journalist, fundraiser for United Nations
• As a Member of Doctors without Borders work with United Nations as field medical agent
Business Background:
MBA – The Power MBA / Harvard Business School
Field journalist and fundraiser for United Nations Medical Background:
MD – Cardiothoracic Surgeon / Medical practices for 7years Field Medical Doctor – United Nations / Traveled to 6 Continents Hospitality Background:
Master in Hospitality Management ~ Cornell
Science &Cooking ~ Harvard
Institute Paul Bocuse – Culinary Management Lyon France Culinary Institute Lenotre, Houston TX – Culinary Arts, Baking and Pastry Arts Trained for 2 yours under Master Chef Christian Echterbille / Thomas Keller Restaurant Group Member of American Culinary Federation – CEC
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