Rupesh Arvind Ayare

Email id: aduei2@r.postjobfree.com/ aduei2@r.postjobfree.com

Address: Navlakhi, Laxmi Vilas Palace Compound, Pathari Gate, Rajmahal Road, Vadodara Gujarat India. 390001

Mobile no: +919*********.

PROFILE & MOTIVATIONS

The first step in exploring the possibility of pursuing a career in your dynamic and progressive organization. Wish to excel in profession with the kind of knowledge, experience and guidance that would acquire from your organization. During past industry and academic experience, has continuously shown utmost competence and won the trust of seniors. Would like to continue work with the same level of hard work and enthusiasm in future. View this opportunity to add value to your organization and. looking forward to a meaningful and a fruitful relationship.

I have good experience in client Management, Good Knowledge of Computer Ms office (Excel, Word, Outlook, and PowerPoint), Team Lead.

EDUCATION

1996: SSC, GSE Board, Gujarat, India

oGeneral Stream

1998: HSC, GSE Board, Gujarat, India

oCommerce with Accounts

2001: Bachelor of Commerce, Maharaja Sayajirao University, Gujarat, India

oCommerce, Business Accounting

2005: Diploma in E-commerce (Specialize in JAVA, Oracle 8I, HTML-DHTML, C & C++)

2013: International Masters in Business Administration, Jaro Education, associated with, United Business Institute Brussels, Belgium. Specialization In Operation

LANGUAGES : Fluent: English Hindi, Gujarati and Marathi

EMPLOYMENT HISTORY

FEB-2022 TO PRESENT

Kotak Mahindra Life Insurance Company Ltd

India

Recruitment and Development Manager

Responsibilities & Achievements:

Primarily Responsible for Management and Development of Channel Network to Promote Insurance and Consequently Accountable for Revenue Generation and Achievement of Business Targets By Recruiting & Developing the Team of Advisors & Generating Business Through Them.

Act as a Recruiter, Coach & Sales Leader.

Recruiter

As RDM is Responsible for Recruitment and Development of Quality Advisors and Encourage Them for Long Term Career. Recruit By Selling Career Opportunity to such Prospective Advisors. To Ensure that Advisors Undergo Proper Training On Product, Regulations and other Selling Inputs.

Coach

Monitoring the Performance and Daily Activity of Fast Tracking of the Advisors. Motivating Their Morale in Order to Retain the Performing Advisors and Giving Special Attention to Average Performers and Provide Those Needs Based Training.

Doing Analysis of the Need of the Customer and Ensuring High Level of Customer Satisfaction Leading to Customer Delight.

Sales Leader

Inculcate Product as Well as Practical Training to the Advisors By Accompanying Them to Client Meetings and Guiding, Advising and Motivating Them On the Sales Funnel and Achieving Revenue Targets.

Carrying Out Various Promotional Activities For Sales as Well as for Recruitment.

FEB-2021 TO DEC-2021

Ronak EXIM PVT LTD – INDIA

WEST AFRICA - GAMBIA

Opération Manager (Warehouse & Retail Shop, Electric & Electronics)

Responsibilities & Achievements:

The primary responsibilities of a Operation Manager would be :

Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.

Develop, implement, and maintain quality assurance protocols.

Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity.

Actively pursue strategic and operational objectives.

Ensure operational activities remain on time and within a defined budget.

Track staffing requirements, hiring new employees as need8ed.

Oversee accounts payable and accounts receivable departments.

Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution.

Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.

Partner with cross-functional support teams in improving the proprietary tools and systems.

Work closely with legal and safety departments to make sure activities remain compliant.

Oversee materials and inventory management.

Conduct budget reviews and report cost plans to upper management.

JAN-2020 TO JAN-2021

Concentrix Services India Pvt Ltd

INDIA

Representative Operation – CSE

Responsibilities & Achievements:

The primary responsibilities of a Customer Service Executive would be :

Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms and applications.

Follow up to ensure that appropriate actions were taken on customer’s requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation.

APR-2019 TO DEC-2019

UCOM DIGITAL PVT LTD

INDIA

REVENUE ASSURANCE – MANAGER

Responsibilities & Achievements:

Worked as revenue generation through Internet Broadband Connection for Organisation.

Handling of Corporate and Retail customer of Lease line and B2B customer.

Revenue generation from order supply at end of month by submitting invoice and do collection of payment on due date.

Refers opportunities for growth in products and services to other company.

Searching and explore potential clients in Gujarat geography and explain them about company services for Broadband.

Searching for Customer on social media like Google, LinkedIn, doing cold calling through team.

MAR- 2017 TO FEB –2019

TOP BUILDERS INTERNATIONAL WLL

QATAR

MARKETING EXECUTIVE

Responsibilities & Achievements:

Acquires new customers from an assigned geography, and/or a set of names prospects for Marketing of Manpower Supply for Civil and MEP work.

Marketing a subset of company products and services to assigned opportunities.

Revenue generation from order supply at end of month by submitting invoice and do collection of payment on due date.

Refers opportunities for growth in products and services to other company.

Searching and explore potential clients in Qatar geography and explain them about company services for manpower supply.

Manages new customers’ implementation by directing company implementation resources and by managing customer’s expectations and satisfaction with the implementation of process.

AUG- 2015 TO JAN-2017

ICE GATE INSTITUTE

INDIA

CENTRE MANAGER

Responsibilities & Achievements:

I was handled the counselling and admission process of student.

To Review Monthly Marketing Report.

Preparing Monthly Reports for Revenue, Performance of both Centre & Staff.

Scheduling of Lectures

Career Counselling Students along with Parents.

Planning for Achieving Targets

Handling Tele Calling Team

Solve Student Issues, Overall Administration of Centre.

SEPT - 2012 TO JUN- 2015

COLLABERA TECHNOLOGIES PVT LTD

INDIA

BILLING AND FINANCE EXECUTIVE

Responsibilities & Achievements:

Preparing Invoices for Vendor.

Collection of time sheet from employees on phone and email

Data Entry of time sheets in sky drive excel file.

Payroll of employees for weekly/monthly/semi weekly/semi monthly

Vendor management

Collection of Purchase Order and Agreements

Collection of payment from vendor/client

Daily updates to director

Escalate issues in a timely and effective manner and resolve too.

Team Management

Knowledge of HR Policies, joining and Separation Formalities.

Working in Fast Paced environment

OCT 2008 TO AUG 2012

TATA CONSULTANCY SERVICES

INDIA

SENIOR PROCESS ASSOCIATE (DATA ANALYST- MARKETING RESEARCH)

Responsibilities & Achievements:

Service provided to Client: Nielsen (FMCG Retail Market)

Processed data based on statistical analysis used SIRVAL statistical tools and performance standards, able to understand complex client queries Prepared by database

oProject planning

oCoordination of Service Delivery

oEscalation management

oScope Management

oTracking and hosting Stakeholder actions

oStatus Reporting

oAdherence to KPI, TAT for each and every database and project management.

Activities include

oReviewed process flows and requirements

oAttended meetings and conference to validate and identify areas of concern issue

oIdentified the process diverse needs for the team and help to support the solutions

oProvided an additional level of testing to support the project

oWorked on Modules RDM, PDM, CIMS, IMDB and CIMDB. Use Nitro for check Database

Did Transition of new project for Morocco, With KT plan, Sign off all Documents, Bring Tool & Systems sign off from Onshore to Off Shore.

NOV 2004 TO SEPT 2008

ICICI BANK LTD

INDIA

CREDIT ANALYST

Responsibilities & Achievements:

Was taken care of login & disbursement for retail personal loan. And ticket size was Rs. 30k to 15 lacks

Maintained the all type of MIS and TAT MIS.

Login Loan files was process for Internal, external field investigation, fraud case unit & dedup (Defaulter Cases) also coordinate for the report with Agencies

Accountable for appraised the files right from ascertaining the viability of the case up to verified the authenticity of the documents submitted & then if found the case feasible for lending then prepare the credit approval memo and sent it to credit manager for Approval

Done Tele Verification after prepared credit approval memo, talked to the customer and took the all details for approval and have authority to sign the telephonic verification sheet as well pre-disbursement calling sheet

AUG 2002 TO AUG 2004

FORTUNE INFOTECH LTD

INDIA

SENIOR DATA IMAGE PROCESSING OPERATOR

Responsibilities & Achievements:

Processed Insurance claims for HCFA CIGNA claims. In electric forms. also processed Dental Claims, keywords on keyboard speed for 60 WPM

Received confirmation two times during contractual period. accountable to reporting to shift In charge

ADDITIONAL INFORMATION

Personal Skills

oProblem Solving and Lateral Thinking; Analysis and Research

oTeamwork

oAptitude for Quickly Learning

oCommunication

oTime Management

oFlexibility

IT Skills

oBasic Ms Office, Word, Excel, Power Point

oknowledge of emailing and internet using

Achievement

oHandled transition of new project for Tata Consultancy services visited to Morocco country for 3 months.

Appreciation

oReceived appreciation (Pat on the Back) for good understanding of projects and improvement during training period by Onshore Client

oReceived TCS GEMS from MR. Lalit Kumar(Manager) for Good Work

oReceived Team Award for Sub Sahara EEMEA Country

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